Resume of Business Analyst

Title
Business Analyst

Primary Skills
High-energy Senior Information Systems Professional offers 15+ years of proven success

Location
US-OK-Newkirk

Posted
Aug-27-07

BUSINESS ANALYST

~ Troubleshooting and Solutions
~ Telecommunications
~ Client/Vendor Relationships

High-energy Senior Information Systems Professional offers 15+ years of proven success backed by strong skills in systems, financial, switch recordings, AMA recordings, analysis,design,and problem-solving. Specialize in working with telecommunications providers, understanding tariffs and access regulations. Highly organized self-starter uses solid grasp of current technology and well-developed management skills to meet competitive business demands. Effective verbal and written communicator uses strong interpersonal and negotiation skills to define business requirements. Multi-disciplinary leader and player asks right questions and uses right answers to go above and beyond required. Speak, and read, fluent Spanish. Will consider travel and relocation. Significant experience and strength in:


* Project Management
* Resource Management
* Risk Management
* Relational Database Conversions
* Functional Software Testing
* CIP Business Process Optimization
* Project Team Consulting
* QA Procedures
* SDLC
* Telephony ordering, provisioning and billing for wireline and wireless products and services


CAREER ACCOMPLISHMENTS

ALLTEL Communications Inc.
* Promoted to Senior IT Business Consultant for contributions in separating wireless relational database and forming Windstream landline company.
* Project managed three successful relational database conversions to integrate new clients from existing relational billing databases into Carrier Access Billing System (CABS) database.
* Contributed to developing new business templates to bring new clients into billing system.
* Met project deadlines by working many extra hours directing and resolving relational database questions from business partners.
* Documented, implemented and trained Business Analysts on Quality Assurance processes.
* Served as client liaison to technical teams, helping to define industry-standard business requirements.
* Participated in national billing forums representing ALLTEL and their business needs.
* Trained and led six new BAs in newly formed group to audit access billing.
* Helped develop methods and procedures for auditing and correcting CABS bills.
* Received commendation from the Division Project Manager for helping to create and implement process and managing successful Y2K conversion for nearly 300 vended applications or products.

BellSouth Corporation, Inc.
* Received Test Team Recognition for coaching and effort during high-profile release for CABS.

Pacific Bell Corporation, Inc.
* Gained about $3M monthly by implementing Quality Assurance Billing process improvements.
* Achieved AT&T report card rating of "Exceeds Expectations."


TECHNOLOGY

Windows Applications: Word, Excel, Outlook, PowerPoint, Project 2000, Visio, CABS, CAMS, CRIS, CESAR, SORD, DB2, MPS, CICS, ClearQuest, File-AID, SQL, and working knowledge of client-server applications.
Networking: LAN, WAN, VPNs, ISDN.
Telecommunications: VOIP, LAN/WAN, Switched and Special Access Networks, AMA and EMI record formats.


PROFESSIONAL EXPERIENCE

ALLTEL COMMUNICATIONS INC, Twinsburg, OH, July 1998 to July 2007
Senior IT Business Consultant, Windstream Communications, Little Rock, AR, August 2000 to July 2007
* Correctly interpret and document business partner functional business requirements and test cases for technical team. Provide post-implementation support for multi-site, multi-user business partners.
* Scheduled, led and documented weekly project status meetings, reporting risk and issues to stakeholders.
* Documented project SRS and Functional Design documents and developed use cases, adhering to SDLC.
* Analyzed access billing issues and recommended corrective actions.
* Called on to fill in for Project Manager because of prior project management experience and successful record of overseeing project deliverables and timelines.
* Provided high-level consulting services to new clients/vendors and complex and/or specialized programming support to short and/or long term clients in multi-site, multi-user environment
* Coordinated and executed testing for multiple and major multi-site, multi-user applications.
* Developed and coordinated training for client personnel and end-user support.
* Served as client liaison between clients in multi-site, multi-user environment and application support teams to help define new business requirements and help identify application impact on business.
* Ensured successful integration of new application enhancements by contributing to project planning sessions with leadership and multi-disciplinary project teams.
* Developed business requirements and functional design documents used by application support teams to develop technical specifications for clients in multi-site, multi-user environment.
* Created functional test plans, use cases and test scripts.
* Verified production readiness and technical and functional requirements were met by helping to execute and analyze test cases. Conducted User Acceptance Test walkthroughs with clients/vendors.
* Provided day-to-day application support to end users and clients in multi-site, multi-user environment, trouble-shooting application defects and directing to stakeholders for resolution.

Conversion Project Manager, ALLTEL Information Services, Inc, Little Rock, AR, January to August 2000
* Managed CABS relational. database conversions, assembling and reporting status to upper management.
* Built conversion requirements identifying upstream and downstream impacts to new system.
* Supervised successful system integration of new business clients from their billing systems to CABS.
* Helped leadership and project teams translate existing business objectives to business requirements.
* Controlled project resources to support progress as required by project plan and deliverables.
* Identified and mitigated risk. Ensured use of project management, SDLC and change control practices.
* Produced project definition document to manage communication and scope.

Y2K Project Manager/Senior Business Analyst , ALLTEL, Little Rock, AR, July 1998 to December 1999
* Managed Y2k activities to ensure compliance of hardware/software, vendors and legacy systems.

PRIOR POSITIONS
Functional Tester for BellSouth Corporation, Inc, Birmingham, AL. Switched and Special Access Provisioning and Billing Manager for Pacific Bell Corporation, Inc.


EDUCATION

UNIVERSITY OF SAN FRANCISCO, San Francisco, CA,
Major in Organizational Behavior; Minor in Telecommunications, two years

PROFESSIONAL DEVELOPMENT
* Telcordia Ordering and Billing Forums, 2005 to 2007
* Technical and Business Writing , 2005
* Alltel Requirements Gathering Methodology, 2005
* Series of Facilitation Classes, 2005
* Additional training in Software Development Life Cycle, Emerging Technologies, Data Networking, Access Services Overview, ISO 9000, and Continuous Process Improvements.

Certifications
See above


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