Technical Analyst Resume

Title
Technical Analyst

Primary Skills
Desktop Support/System Administration

Location
US-TX-Dallas

Posted
Mar-05-09


SUMMARY
- Experienced Desktop Support Administrator with diverse support background
- Proven, analytical and experienced with installs, configurations, diagnoses and repairs of software and hardware devices
- Develop and implement Ghost Images
- Manage Enterprise Security Updates
- Manage User Accounts
- Manage Network printing
- Develop and implement workstation Disaster Recovery procedures for enterprise
- Administer User accounts
- Manage server resources

OBJECTIVE Obtain a Desktop Support or System Administrator role, which will allow me to utilize my experiences and proven analytical abilities.



TECHNOLOGY
Active Directory, MS SMS, Altiris, WSUS, Polycom Video Conferencing, XP, Vista (MS & PC), Novell Application Launcher, VPN, Citrix, Norton Ghost, MS Office 2007, MS Outlook, Lotus Notes, Act!, Extra! 3270 Terminal Emulator, Cache', SCO UNIX, Redhat Linix, OS/2, DHCP, TCP/IP, DNS, wireless, activcard


EXPERIENCE

Penson Financial Services, Dallas Texas
Sr. Enterprise Support Specialist 2008 to 2009
- Administer Microsoft updates via WSUS
- Administer Microsoft updates via Altiris
- Distribute software packages with Altiris
- Technical Lead managed global video conferencing project
- Technical Lead on RSA multifactor implementation project
- Research and make technical recommendations
- Administer Plasmon Backups
- Install, configure, troubleshoot: software and hardware resources
- Document issues and resolutions


Safeco Insurance, Richardson, Texas
IT Analyst 2007 to 2008
- Regional Business Continuity Lead (Disaster Recovery)
- Administer Backup duties
- Manage server resources
- Troubleshoot data connectivity issues
- Install telephony equipment
- Site Technician for repairing Lenovo PC and laptop resources
- Install, configure, troubleshoot: software and hardware resources
- Support 150 remote regional users

Southwest Airlines, Dallas, Texas
Technical Support Representative 2007 to 2007
- Install, troubleshoot: software (Windows 98, 2000, XP, MS Office, MS Outlook, MS SMS, Novell Netware, VPN)
- Administer user accounts
- Troubleshoot incoming calls from home office and SWA field and home users regarding software and hardware issues

University of Tennessee college of Veterinary Medicine, Knoxville, Tennessee
IT Administrator II 2004 to 2007
- Administer Server and PC resources
- Install, configure, troubleshoot: software and hardware resources (Windows 98, 2000, XP, MS Office, Lotus Notes, Cache', Novell Netware, MS Outlook, VPN)
- Repair PC and laptop resources
- Administer User accounts
- Participates in the analysis and design of system resource configurations, improvements and upgrades
- Develop and implement strategies and solutions
- Setup Network printing (Novell)
- Maintain Ghost images


AFLAC, Columbus, Georgia
Technical Support Analyst 1996 to 2004
- Developed and implement strategies and solutions
- Supported and maintained client technologies on workstations, server and peripherals
- Administer user accounts
- Build Ghost Images
- Deployed builds and profiles via Altiris
- Developed (Novell Application Launcher) Snapshot applications
- Remotely supported users via MS SMS
- Setup Network Printing (Microsoft and Novell)
- Monitored server activities
- Installed, configured and upgraded workstations, laptops and printers
- Installed and configured (Windows 3.1x, 95, 98, NT, 2000, XP) workstations
- Troubleshoot software and hardware issues
- Researched and evaluated software and hardware standards for desktops and laptops
- Provided Technical leadership on projects
- Developed and implemented workstation Disaster Recovery procedures for enterprise
- Provided training to other Analysts and clients


EDUCATION

Grambling State University, Grambling, LA
BS Computer Information Systems, 1992

Certifications
Comptia A+ Certification
Comptia Network+ Certification




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