RESUME DETAILS

Network Administrator -- Outbound Predictive Dialing

Skills
Predictive Dialer
Microsoft Server OS (All Versions)
Microsoft Active Directory
Call Monitoring Software
IVR
Telephony
PBX
Cisco
Packet Switching
Router
DHCP/DNS
T1/T3
Ethernet
TCP/IP
IP
ISO Quality Standards
VPN (Virtual Private Networking)
WAN
LAN
WAP (Wireless Application Protocol)
Running and Making Cables

Software
Touchstar Predictive Dialer Software
MS Word (Advanced)
MS Visio (Intermediate)
MS Publisher (Advanced)
MS PowerPoint (Advanced)
MS Office (Advanced)
MS Excel (Advanced)
MS Access (Advanced)
QuickBooks
Adobe Photoshop

Work Experience

Call Center Network Administrator and Domain Administrator
4/2008 -- 7/2008 (Contract Work)
• In charge of administration, maintenance, and installation of a 70 seat, outbound call center.
• Master of the Touchstar Predictive Dialing Software
• Completely broke down and rebuilt entire network from the ground up including re-routing of Miff's, upgrading server operating systems to Microsoft Server 2003.
• Created and implemented new active Directory.
• Created custom calling campaigns.

RF Technician
10/2007 - 2/2008 (Contract Work)
Axed (Alcatel/Lucent), North Olmsted, Ohio
• Located and tested 3G network towers using GPS
• After integration of UCU-III card in given site, performed test calls using the Alcatel-Lucent provided test phones.
• Recorded test call results in the UCU-III Post-Integration Call Testing Checklist.
• Tested all sites in the Cleveland, Akron-Canton, Youngstown, and Toledo markets after integration of the UCU-III cards.

Network Administration-Billing Administration
11/2005 - 4/2007 (Company Bought Out)
Addiction Programs of Mahoning County, Youngstown, Ohio
• In charge of Network Administration and Maintenance.
• Also responsible for design and integration of Cisco based network encompassing 4 servers and 100 clients.
• hardware maintenance and installation and
• Worked extensively on getting our Technology Grant both assembled and passed through the Ohio Department of Drug and Alcohol Abuse.
• I also worked extensively with the MACSIS billing system, the Bureau of Prisons billing, and
• Various accounting duties.

Computer Operations-Help Desk
6/2005 - 11/2005 (Contract Work)
Salem Community Hospital, Salem, Ohio
• Worked in the Information Services department at the Community Hospital. I was primarily responsible for Computer Operations.
• My daily job duties were to
• Maintain the daily, weekly, and monthly backups of 75+ servers.
• I was also in charge of maintaining the daily backup tape rotation.
• I also did some Help Desk work during the days.

Network Administration-Administrative Assistant
1/2005 - 6/2005 (Contract Work)
Century Industries, New Waterford, OH
• Duties included Network Administration and maintenance of 50+ client computers and 2 servers.
• Responsible for design and integration of Cisco based network encompassing 2 servers and 50 clients.
• Administrative Assistant duties. (Word processing, data entry, calls)

Administrative Assistant
4/2000 - 8/2001
Middough Associates, Cleveland, Ohio
• In charge of creating, implementing, and maintaining Access database of past job drawings, correspondence, and microfiche. Database covered over 20 years of jobs and more than 500,000 items.
• Administrative Assistant duties. (Word processing, data entry, calls)

Education

Cleveland State University, Cleveland, Ohio
8/1998 - 7/2000 and 8/2006-Current
Some College Coursework Completed
Transient student for work purposes. Majoring in Information Technology and transferring back to YSU for graduation in summer of 2008 with a BA in Information Technology.

8/2005-7/2006
Youngstown State University, Youngstown, Ohio
Some College Coursework Completed
Majored in Information Technology with a minor in English. I have also taken all 8 semesters of the Cisco Network Academy, and plan on taking my CCNA examination after the summer semester.

8/2000 - 7/2003 Bowling Green State University, Bowling Green, Ohio
Some College Coursework Completed
My Major was in Management Information Systems.

Certifications
CCNA

CONTACT DETAILS

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