Director Manager Resume

Title
Director Manager

Primary Skills
Infrastructure, networking, operations, management; People, Programs, Projects; Presenting, Designing, Deployment.

Location
US-IA-Cedar Rapids (will consider relocating)

Posted
Apr-14-09

CAREER SUMMARY

Business leader and technology innovator, energized by directing teams, solving complex problems, and exceeding expectations. Strong background in network infrastructure and operations, including Fortune 500 environments and aircraft-to-ground communications. Teams have deployed enterprise applications, merged multi-billion dollar corporate networks, replaced live data centers, and delivered communications solutions.

PROFESSIONAL EXPERIENCE


Rockwell Collins, Inc. Cedar Rapids, IA 2003-2009
Rockwell Collins is a global company that operates from more than 60 locations in 27 countries. Rockwell Collins is a leader in the design, production, and support of communication and aviation electronics for customers worldwide.

Principal Program Manager 2005-2009
Responsibilities include product development initiatives and roadmaps, factory and production coordination, quality team leadership and problem resolution, engineering leadership and customer communications.
• Completed contract with AeroMobile Ltd. for satellite communications sales, generating above plan revenues of $10M.
• Negotiated supplier contracts for satellite communications equipment and antenna systems, delivering $8M sales to Qantas Airways and LAN Chile.
• Delivered systems conversion for Presidential Air Group / Air Force One, ahead of schedule and on budget.
• Created data center operations plan to meet Singapore Airlines and NetJets' program requirements.
• Directed engineering recovery initiatives for production line failures, meeting customer delivery commitments, while retaining planned product line revenues.


Network Operations Manager, Airshow 2003-2005
Responsibilities include data center operations oversight, call center team leadership, product development planning and roadmap definition, pricing and channel strategies, subscriptions management and revenue forecasting.

• Renovated server and network infrastructure, maintaining 100% availability, and improving data delivery performance by 85%.
• Facilitated call center optimization events, realigning staff schedules, and providing 10% increase of personal call handling.
• Automated customer performance monitoring, receiving recognition for service excellence at Gulfstream Customer Forum.

Fidelity National Information Solutions Santa Ana, CA 1998 to 2002
Fidelity National Information Services is a leading provider of core processing for financial institutions; card issuer and transaction processing services; and outsourcing services to financial institutions and retailers.

Director, Technology Infrastructure 2000-2002
Responsibilities include nationwide network oversight, messaging and telecommunications infrastructure, data network and data center management, contract management, information security, network management and business continuity.

• Merged two $4B company network operations, creating America's largest title company with over 2,000 offices and 19,000 users.
• Created national services organization, staff of 55, meeting systems support needs for 19,000 users.

Manager, Systems Integration 1998-2000
Responsibilities include engineering team leadership, data network management, applications and systems implementation, and end-user support.

• Organized Y2K Office, cataloging all systems and software across 2,000 locations, repairing systems and software as needed, receiving approval to continue operations from US Department of Insurance.
• Managed $7.5M organizational budget for all phases of Information Technology management


Brett Mason Computing Placentia, California 1992 to 1998
Brett Mason Computing provided technology services and user support for small and medium sized organizations in Greater Los Angeles.

President 1992 to 1998
Responsibilities included market development, contracts negotiation, financial management, customer engagements, communications and services delivery.

• Provided 24x7 server and network operations support to small businesses in greater Los Angeles.
• Provided IT outsourcing for user support, network infrastructure and server integration.



EDUCATION
Bachelor of Arts BIOLA University, La Mirada, CA 1980

PROFESSIONAL DEVELOPMENT
Life Cycle Value Stream Management, Leadership for the Next Generation, Management Fundamentals, Principles of Project Management, Leading Diversity Training

COMMUNITY INVOLVEMENT
Community Church - Deacon of Information Technology
Air Force Academy, Iowa Falcon Parents Club - President 2006-2007
Boy Scouts of America, Hawkeye Area Council - District Commissioner
Linn-Mar Youth Baseball - Managing and coaching 2005-2009

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in Cedar Rapids, IA | Resumes in Iowa

View other Director Manager resumes, IT Manager resumes