DataGardens, Edmonton, AB (Nov 2008 - Dec 2008) User Interaction Designer • Collaborated with product management within an Agile framework to research, develop, design and test user interfaces for the company product: Wide Area Virtualized Enterprise (WAVE). • Implemented metrics collection methodology: System Usability Scale (SUS) in order to take collect accurate measurements on the design performance. • Contextual analysis, Error Handling, System Usability Scale (SAS), Wizard Design. • Delivered annotated wireframes using Axure, tracked survey results using Excel, created Mock-ups in Illustrator and Photoshop.
Intuit Canada, Edmonton, AB (Jan 2007 -- Oct 2008) User Interaction Designer • Developed, and incorporated to design decisions, insights about Intuit' customers and their online experience based on usability studies findings (Benchmarking-User acceptance testing). • Deployed and updated weekly enterprise dashboard containing metrics and graphs. • Provided useful qualitative results through data analysis based on user comments (i.e. answers to our open ended questions survey questions). • Planned, conducted and documented Usability testing sessions (QuickTax) and iterative prototyping testing (A and b testing). • Provided actionable recommendations through expert reviews and heuristic evaluations. • Evangelized User Centered Design to Intuit Canada team. • Groundwork included Usability analysis and inspection. IPerception, Usability engineering: Test goals, scripts and tasks, Participant recruiting, Summative/formative testing, application review, actionable recommendations, Descriptive Statistics, Personas development, Prototyping for A and B testing, Recommendations, User observation (Follow me home) • Deliverables included Usability plans and scripts, Usability sessions conducted using Morae, Recommendations documents (MS Word, Excel), Annotated wireframes (Axure) Prototypes (Flash) Qualitative/Quantitative Data Display (Excel), Heuristic evaluations, Weekly enterprise Dashboard (QuickBase), Interface Mock up (Illustrator/Photoshop).
Inpix Digital Marketing & Content, Montreal (Aug 2007 -- Sept 2007) User Interaction Designer • Led and participated in internal and client ideation and design sessions. • Authored a successful proposal (Bell Funds) for an online game (LaCache). • Prepared interactive prototypes and mockups (page layout, navigational elements). • Provided actionable recommendations through expert reviews and heuristic evaluations. • Educated Inpix employees on the User Centered Design approach, UI design patterns and tools such as Axure (prototyping tool) and Morae (usability testing tool). • Groundwork: Empirical Contextual analysis, Product Branding, Corporate & Product strategy, Brain storming, scenario-based development. • Deliverables: Application structure diagram, Information Hierarchy (Axure), User goals, Functional inventory, Annotated wireframes,(Axure, PowerPoint, Illustrator) Use Case Modeling (Axure), Heuristic evaluation, Storyboards (Hand Sketches), Lists of actionable recommendations
Rackable Systems, Montreal (Apr 2007 -- Jul 2007) User Interaction Designer • Responsible for the user experience design of a RIA-based Forms fill-in application: RapidScale configurator. • Created the application conceptual structure (Matrix) based on the stakeholders objectives and the needs of the end users.(Observational research, user task analysis, interview, and direct observation). • Diagrammed application architecture. • Produced documents describing the structure of the application overall Information Architecture and Interaction Diagram (storyboard, task flow diagrams, Annotated wireframes, and design documentation). • Developed and coded prototypes using validated XHTML, CSS, Dreamweaver, PHP (with some assistance) Flash and Photoshop. • Groundwork: Contextual analysis, Observational research, Task analysis, User Interface Design specifications, Iterative prototyping development (Adobe Dreamweaver and Flash), Web application development (Adobe Spry Framework for AJAX), UI patterns and components. • Deliverables: User Interface Design Specifications Document (Functional and performance objectives with UI Commands & tools, Workflow diagrams, 8 High level prototypes (Flash and Adobe Dreamweaver), Web application: Rackable RapidScale Web Configuration. Pro format plans and reports (Newman 1994)
LaSalle Corporate Training, CEGEP Marie-Victorin, Montreal (Jan 2006 -- Mar 2007) Teacher • Prepared and taught personalized lesson in response to specific software related problems. • Groundwork: Training, development, 1 to 1 coaching on Microsoft Office (Word, Excel, PowerPoint). • Deliverables: Lesson plan, Lesson Implementation and assessment form, Presentation and complete workbook (Adobe InDesign, Microsoft PowerPoint).
University of Saskatchewan, Saskatoon, Canada (Jan 2004 -- Mar 2005) Associate Researcher Computer Science Department, Human Computer Interaction (HCI) Group: Driver Vehicle Interface (DVI). • Studied, develop, and defined the mode of interaction for in-car user interface (Driver Vehicle Interface- DVI) • Designed an experiment to evaluate how traditional GUI navigation techniques (Tab-stop, Index, Pull-Down Menu, and Iconic navigation) can apply to Driver Vehicle Interface (DVI). • Collaborated to other UI design research projects by designing and building interfaces/hardware prototypes with appropriate levels of functionalities (to support task of interest), performance (to allow realistic testing) and robustness (to survive each test without serious failure). • Designed early interface for the GT Groupware Toolkit (Real time distributed groupware). • Guest lecturer, Human Computer Interaction classes "Creating a storyboard for a software application". • Groundwork: Writing research proposals, Experiment outcome analysis, Students coaching, Information Architecture, Interaction Design, Low and High fidelity prototyping development (Flash, Illustrator), experience design, Interactive hardware design (SketchUp, Maya, Poser) Movies production (Final Cut Pro) Publications, Storyboard. • Deliverables: Publications (CHI, OZCHI conference, User Experience magazine) Prototyped features simulation (Adobe Flash) Interactive Devices (Artifacts) VUI Design.
Technische Universiteit, Eindhoven, Netherlands (Jun 2002 -- Dec 2004) Associate Researcher Industrial Design Department, User Centered Engineering (UCE) Group: Tangible User Interface (TUI) • Responsible for experience design of two Direct-manipulation interfaces (phidgets and widgets) and the iterative development of an interactive system. • Assessed user requirements by simulating the user experience (cognitive walkthrough) for an interactive system (The Visual Interaction Platform: VIP) and for a direct manipulation device (Rigid Intersection Selection Props: RISP). • Reported results influencing the next stages in the development of the design specifications by building and testing (formative evaluation) prototypes (RISP). • Conducted field tests to enhance progressively each prototype. • Tested the final RISP prototype under controlled conditions (Identified the usability properties (Variables) to be measured, ran tests, collect and analyzed data, draw conclusions). • Designed the graphical objects (Graphical Direct Manipulation) for the VIP system and applications. • Studied, developed and defined the user interaction solutions for the Visual Interaction Platform V2. • Guest lecturer, Design class "How to tackle a design project". • Groundwork: Experimental design and analysis, Informal testing of prototypes, Iterative field tests, Participative evaluation, Writing research proposals, Experiment outcome analysis, Cognitive walkthrough, Low and High fidelity 3D mockup prototypes production, Interactive hardware design (SketchUp), Representation in time and space (Hand drawing, SketchUp) Movies production (Final Cut Pro) Publications, Storyboards, Visual Design (Adobe Illustrator and Photoshop), Content terminology, Formative/Summative testing, Students coaching, Information Architecture, Interaction Design. • Deliverables: Publications (CHI, HCI British Group, Human Factors and Ergonomic society, Europe Chapter), Complete visualization, information architecture, hardware specifications (3D and CAD rendering) and application menus for a physical user interface: the Visual Interaction Platform (VIP).
Advanced Telecommunication Research Lab (ATR), Kyoto, Japan (Aug 1999 -- Mar 2002) Associate Researcher Media Information & Communication (MIC) Group: Touch Interface (Graphical direct manipulation) • Responsible for the development of two graphical direct manipulation interfaces: Computer Assisted Iconic Language System (CAILS) and Next Generation Advanced Text Rendering (NATR) for desktop and handheld computers. • Diagrammed the applications architecture based on stakeholders objectives, personas development, iterative prototyping and formative evaluation. • Enhanced progressively the UI prototypes by conducting a series of field tests. • Designed and iterated all the visual elements (navigation, icons, menus and widget design). • Planned and conducted Empirical usability evaluations. • Guest lecturer: (Doshisha University, Kyoto, Japan) "Communicating with icons". • Groundwork: Writing research proposals, Experimental design and analysis, Experiment outcome analysis, documenting research result, Information Architecture (Contextual analysis), Interaction Design (Visual Framework, User Feedback, Error Placement, User assistance, Content terminology, Formative/Summative testing, Visual Design (Adobe Illustrator and Photoshop). • Deliverables: Two Applications for different platforms: Palm (Code Warriors) PocketPC, Mac os and Window (Flash).Publications (IEEE) Interaction Models (Preferred Interaction Model-PIM and User Interaction Model-UIM), Storyboards (Hand drawing) Annotated wireframes (Adobe Illustrator), Prototypes, Functional requirements documents.
Associate researcher (Work and studies) 2005 The Interaction Lab, department of Computer Science, University of Saskatchewan, Saskatoon Research about Intelligent transportation system (ITS). Associate researcher Post-Doc position (Work and studies) 2004 User Centered Engineering (UCE) Group, Technische Universiteit, Eindhoven, The Netherlands Research: 3D interaction with scientific data. Certification Scenography (4 years) 1987 National Theatre School of Canada, Montreal, QC, Canada Bachelor of Arts 1983 Bishop?s University, Lennoxville, QC, Canada