IT Services Manager Resume

Title

IT Services Manager

Primary Skills

20 years of experience delivering Enterprise Managed IT Services to large corporations

Location
US-UT-Sandy (will consider relocating)

Posted
Jul-23-12

RESUME DETAILS

Career Overview

Client-focused Senior IT Leader with more than 20 years of experience delivering Enterprise Managed IT Services to large corporations. Committed to understanding the business and delivering superior results by utilizing strong processes, making sound decisions and creating an environment of trust and accountability.

Qualifications

Broad progressive career as an IT Professional
Significant training/experience in leadership
Resource/capacity planning
Excellent problem solving skills
SDLC including Change and Process Management
Information security and audit support
Managed large teams including leveraged and off shore resources

Managed Enterprise-Wide solutions
Project Management
Vendor/Client relations
Excellent communication skills
P&L, Finance, Service Level Agreements, Contract management
Regulation Compliance including PCI and SOX

Work Experience

December 2001 to June 2012
Hewlett Packard HP Salt Lake City, Utah
Application Delivery Executive

Franklin Covey Account Responsible for 24x7 delivery/support for all application services at the account including e-Commerce, Oracle Financials, payroll, order management, call center, data base, fulfillment/warehouse, retail systems, and program/project management.
Escalation point for issues associated with delivery of any or all services to the client.
Responsible for all change management activities; all phases of testing; and subsequent ongoing support of Franklin Covey's IT assets.
Supported the yearly audits associated with Franklin Covey (FC) including regulations supporting Sarbanes-Oxley and PCI.
Implemented stringent best of class processes and measures to ensure compliance and visibility.
Worked directly with the CFO of FC to develop the yearly IT budget and a strategy for long term direction.
Developed strategic plans to address economic concerns while continuing to support FC's business objectives.
Maintained strict control over FC's operational environment to ensure services and systems were backed up and available during business hours.
Managed and supported FC's financial cycle activities.
Delivered Program and Project Management on many key/large projects including Oracle ERP implementations and subsequent upgrades, new technology and application development.
Managed both Logistical and Technical projects and comfortable working in complicated/integrated environments. Proficient with Waterfall and & Agile methodologies with significant experience with all phases of the System Development Life Cycle.
Program Manager for the BPO Warehouse move of applications and servers to HP's Des Moines leveraged facility to promote the business continuity plan and enable significant savings to the client.
Reported directly to the CFO of Franklin Covey and maintained strong relationships through out all levels of the company. Exhibited strong communication and meeting facilitation skills.

1998 to 2002
Electronic Data Systems EDS Salt Lake City, Utah
Tech Delivery Team Manager

Directed a team of approx 75 IT engineers engaged in IT initiatives for large clients of EDS including Franklin Covey, Smith's Food & Drug, Fred Meyer, Sprint, Clorox, AAA of California and US Navy/Marines.
Responsible for delivery of IT services including execution of contract deliverables defined to a set of service levels.
Responsible for client relationship, growth initiatives, P&L and team growth/management.
Services provided included 24x7 application support, project management, server/desktop administration (Windows, UNIX), network administration, database support, change management, OS/application upgrades.

1995 to 1998
Electronic Data Systems EDS Smith's Food & Drug Salt Lake City, Utah
Infrastructure Manager

Responsible for the maintenance and support of computer equipment in the Smith's Food & Drug data center including mainframe (IBM), client server (UNIX), power, cooling, printing and business continuity.
Responsible for mainframe operations, desktop support, network/security and UNIX store systems support.
Managed the rollout of new systems/applications and supported the daily activities associated with operating a store including store orders/replenishment, price updates, point of sale, weights and measures, pharmacy, etc.
Coordinated all IT activities to assist the merger between Fred Meyer Corp and Smith's Food & Drug.

1992 to 1995
Electronic Data Systems EDS Smith's Food & Drug Salt Lake City, Utah
Unix Administrator

Member of a team of 5 engineers supporting the UNIX environment for the Smith's Food & Drug Account.
Responsible for administration of approx.
200 mission critical UNIX processors networked across the Western United States in a client server environment.
Provided 24x7 support for all systems supporting the store environment including in-store processors, data base, applications, point of sale and network.
This team was the last line of defense for any or all issues.
Developed C code and UNIX scripts to automate most functions associated with the store environment.
Maintained a sophisticated lab and test environment to ensure that the latest technologies and business objectives were developed to support Smith's vision.
Personally responsible for the construction and rollout of all computer equipment for the acquisition and startup of 28 new grocery stores in Phoenix.
Arizona.

Education and Training

1995 Westminster College Salt Lake City, Utah
Bachelors of Science Computer Science

Certifications

See above

CONTACT DETAILS

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