Resume of Client Services Manager

Title
Client Services Manager

Primary Skills
Client Services, Sr. Project Management, Sr. Account Supervisor

Location
US-CT-Stamford

Posted
May-23-07

SUMMARY OF QUALIFICATIONS

Versatile, creative and effective professional with over 15 year experience in Strategic Marketing with Fortune 500 clients.

Supervised the production of events, film, multi-media, and print.


KEY STRENGTHS AND ACCOMPLISHMENTS

• Excellent communication skills including writing, phone and face-to-face contact.

• Ability to anticipate and resolve urgent and often, conflicting needs.

• Ability to find patterns in chaos and apply a strategic overview to complex challenges.

• Recognized for ability to keep a cool head under crisis.

• Hired, supervised, and motivated diverse teams as large as 150.

• Established and strengthened effective working relationships at all levels.

• Ability to work independently, meet and exceed high client and production standards,
and find creative solutions to problematical situations.


• Financial/Budgeting:

Negotiated employment and production contracts with technical contractors, vendors and individual professionals.

Profit minded with proven under-budget success. Developed and managed projects ranging from $50,000 to $10 million.

• Clients: Microsoft, Washington Mutual, Compaq, Ford, IBM, Budweiser, Nike, Peugeot, Quaker Oatmeal, Mercedes, Gillette, Acura, Coldwell Banker, Nissan, Partnership For Drug-Free America, Audi, American Express, Mattel, Honda and J.C. Penny.

• Quotes:
“?astonishing resourcefulness and energy.”

“?ability to bring clarity and universal understanding to people?
a very grounding presence in a group environment.”

“? impressive professionalism” ?“refreshing forthrightness”?“amazing people skills,
? and “a keen wit.”

“...a rare combination of astute professional and insightful artist”

“?you are my sanity.”

• Awards: Clio, Emerald City Awards


PROFESSIONAL EXPERIENCE


Director of Project Management NYC and Jericho, NY
Cablevision/Rainbow Media Design Services
October 2006 -- present
• Responsible for the coordination and management of all projects including assignment of jobs to designers and producers, intense interaction with clients, and management of timelines and budgets. Clients included: IFC, AMC, WEtv, Rainbow Corporate.

• Department focused on but not limited to print and web design and production.

• High project volume: Approximately 100 projects per month

• Reporting directly to VP, and Sr. VP of creative services.

• Developed methods of streamlining production, departmental interaction, and intra-departmental communication.

• Supervised screening and hiring of freelance talent.

Medical Affairs Officer
Stamford Hospital Stamford, CT
March 2005-October 2006
• Responsible for credentialing medical staff for privileges including extensive research and interviews

• Managing committees and meetings

• Ongoing interaction with physicians and ancillary staff requiring diplomacy and understanding and enforcement of JCAHO regulations.

Executive/Line Producer (Advertising Agency Consultant)
OLHF+B Pound Ridge, NY
2004
• Researched, developed and produced footage for a new pet/home product.

• Involved extensive contact with Head of Veterinary Behavior at Tufts University

• Produced a complex shoot and directed photography.

• Developed budget based on final specifications, delivered on time and on budget.


Operations and Marketing (Consultant)
HUBBARD'S CUPBOARD (Food Service and Catering) Old Greenwich, CT
2004

• Revised operations and systems for coordinating clients, vendors, kitchen and staff.

• Coordinated a rollout Marketing Plan to increase and redefine the client base.

• Developed proposals, budgets, and engaged in continuous client interaction


Head of Production (Consultant)
CORNERSTONE PICTURES, Account Exec. / Executive Producer Seattle, WA
2002 - 2003

• Reassessed production and marketing needs of a print/film/video production company.

• Redesigned processes and systems to facilitate more effective communication between departments and clients. Including internal work flow charts and supporting paperwork.

• Assessed and reorganized existing pricing schedule and financial presentation to clients, and developed ways to streamline bidding and broaden the revenue base.


Corporate Communication Design /Executive Producer
MERWIN CREATIVE Seattle, WA
1997 -- 2001


• Responsible for Executive Level interaction with clients, including Sr. VPs at Compaq
and Microsoft, the company's largest client alliance.

• Developed strategy and tools and lead team in marketing and communication efforts, resulting in production of excellent and often award-winning print, film/video, CD Rom,
and multimedia.

• Established new, and revised previous methods of operation, improving efficiency, profits, and morale.

Producer
MICROSOFT - MSN Redmond, WA
1996 --1997

• Line Produced top rated website on MSN with first-place attendance


• Directed and produced 60 hours of taped interviews on location.
Edited into 13 one-hour interviews one with noted astronaut Gordon Cooper

• Produced and co-directed a weekly live Internet “radio” broadcast on MSN.


Certifications
See above


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