RESUME DETAILS

SUMMARY OF QUALIFICATIONS
Results-oriented and solution-focused Information Technology Consultant with demonstrated capability in analyzing, troubleshooting, and resolving a broad scope of enterprise-level technology challenges in multiple industries including telecommunications, pharmaceutical, insurance, real estate, and local government. Proven ability to manage multi-faceted implementation projects, coordinating team activities and communication to ensure completion within project constraints. Master of Business Administration graduate with refined multilingual (English/Spanish) capacity to listen to complex business needs, recommend solutions, and report progress to stakeholders.

Consulting
* Client Relationship Management
* Contract Negotiation
* Needs Assessment
* Solution Evaluation

Project Management
* Task Delegation / Coordination
* Team Coordination / Motivation
* Leadership Reporting
* Documentation

Information Technology
* Implementation
* Migration / Upgrade
* QA / Compliance testing
* Helpdesk

PROFESSIONAL EXPERIENCE
C-BEYOND COMMUNICATION, Atlanta, GA
2007 to Present

WAN Support Engineer
* Analyze, troubleshoot, and manage projects to resolve a broad scope of technical challenges for clients of a voice and broadband internet provider serving the small business community; includes issues related to PRI/CAS/Analog telephony, e-mail, voicemail, web-hosting, VPN and browser configuration.
* Train clients on new products and services.
* Report to senior management on client technical challenges and appropriate strategies for resolution.

CITY OF EAST ORANGE, East Orange, NJ
2005 to 2006

Computer Systems Coordinator
* Coordinated all IT-related activities; included oversight of helpdesk, system upgrades, and licensing.
* Renegotiated the purchasing of PCs, saving the city $35,000.
* Optimized the Helpdesk response system, reducing technician paperwork over 75%.
* Provided internal customer service to troubleshoot and resolve IT issues and restore employee relations.

IBM-MERRILL LYNCH, Hopewell, NJ
2005

Project Coordinator
* Coordinated and oversaw communication for a large financial software migration project.
* Travelled nationally to Merrill Lynch sites to monitor the work of IBM technicians.
* Updated IBM senior management throughout the conversion project.

PFIZER, New York, NY
2004 to 2005

Senior Desktop Analyst
* Coordinated the testing of an enterprise application to ensure QA and Regulatory compliance.

LIBERTY INSURANCE UNDERWRITER, New York, NY
2004

Systems Analyst
* Oversaw the installation of an access control system (biometric), as well as configuring users on a Cisco Security Management Center.

MERCK PHARMACEUTICAL, Rahway, NJ
2003

Desktop Analyst
* Implemented an enterprise-level Clinical Trial and Data Entry System as a part of a team, interfacing with departmental managers to schedule system installation.
* Documented migration procedures for future reference.

THE BANK OF NEW YORK, New York, NY
2001-2002

Systems Analyst
* Evaluated hardware/software solutions for the bank's Oil division.
* Established and maintained vendor and technical staff relationships to ensure proper delegation of tasks and project completion.
* Troubleshot network problems in consultation with LAN and Systems Administrator.

GLOBAL CROSSING, Morristown, NJ
1999-2000

SAP Technical/Functional Analyst
* Implemented, configured, and troubleshot SAP according to SAP methodology for numerous modules including FI-GL, FI-AR, FI-AP, CO-CCA, CO-CCE, FI-MM, as well as FI-SD integration.
* Trained and advised team members on general SAP functionality and inventory procedures.

EDUCATION
CAPELLA UNIVERSITY, Minneapolis, MN
Master of Business Administration (Finance - Commercial Banking / Insurance Risk), 2007

MONTCLAIR UNIVERSITY, Montclair, NJ
Bachelor of Arts in Philosophy, 1998

PROFESSIONAL DEVELOPMENT & CERTIFICATION

GLOBALSOFT SAP TRAINING, Iselin, NJ
SAP 4.7 Coursework, 2006
* SAP FI/CO
* FI: (G/L, A/P, A/R)
* FI-MM-SD Integration
* Controlling: Cost Center/Cost Element Accounting
* Report Painter / Writer
* Configuration of Taxes and Purchases
* SAP Sales & Use Tax
* Due Date Analysis
* Account Receivable Information System
* Creation of Chart of Accounts, Company Code, and G/L Accounts
SKILLS
___________________________
CERTIFICATIONS
Microsoft Certified Systems Engineer, 1999
Cisco Certified Network Associate, 2000

___________________________
TECHNICAL SKILLS
* SAP 4.6D, 4.6C, and 4.7
* Microsoft Office (Word, PowerPoint, Excel, Outlook)
* Lotus Notes
* MS Project
* Internet Explorer
* Norton Antivirus Corporate Edition
* McAfee Virus Scan
* Siebel e-business
* DNS Manager
* Perspective 2.5
* Secure CRT 5.0
* IPCC 7.1

Certifications
See above

CONTACT DETAILS

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