RESUME DETAILS

Over 12 years experience providing information technology engineering and customer support services.
Exceptional analytical, problem solving, and leadership skills; Excellent written, oral, interpersonal and organizational skills developed over 21 years active duty US Navy.

• Professional certifications
Cisco Field Engineer ESTQ-Core v1
Cisco Wireless LAN-Aironet
Cisco EST Wireless LAN Qualification Program
Cisco CSU/DSU Troubleshooting
Certified Netware Administrator
• Operating Systems -- Windows 2003/XP/2000/NT,Novell Netware
• Microsoft Applications--Exchange, Active Directory, Terminal Services, SQL Server
• MS Office 97/98/2000/2003 user support and training
• Other Applications--Citrix MetaFrame, McAfee, Symantec Backup Exec, Pervasive SQL
• Database design and implementation with further conversion to SQL for multiple users
• IBM AS/400 Client Access support and integration to windows based systems
• Network Fax configuration and scan to the desktop
• CAT5/6 Cabling, Premise wiring, Extending Demarcs
• Cisco router installation, configuration, new circuit turn-up and troubleshooting
• Cisco switches installation, configuration, and troubleshooting
• Adtran CSU/DSU configuration and troubleshooting
• VOIP installation, configuration, user training and troubleshooting
• Wireless network site survey, installation, setup and troubleshooting
• Remote management procedures for unattended sites
• Data Backup and archiving local systems and remote sites via network
• RFID system setup and integration to material inventory and load out systems
• Plant PLC systems integration, troubleshooting and repair
• Testing Lab instruments integration and networking for remote management and operation.
• POS systems troubleshooting and repair
• Telex controller and terminal systems troubleshooting and repair
• Sarbanes-Oxley audit reporting and compliance review

Contract Field Engineer/Network Administrator 06-2006--Present

• Provide onsite technical support for key information systems of Orange Business Services Customers; Continental and Mexicana Airlines throughout Central Texas
• Troubleshooting and repair of SITA ACARS remote ground stations for Nationwide digital cockpit communications systems
• Onsite upgrade and repair for Air Force Exchange information systems throughout Texas.
• On call Technical support of Chase Banks key information systems
• Upgrade and disaster recovery of Travelocity call center WAN
• Site survey, installation, troubleshooting and repair of Wifi Hot Spot systems for T-Mobile and WayPort customers throughout central Texas.

william.allardyce@gmail.com William Allardyce

Network Administrator/Field Engineer 10-2005 5-2006
The Truxton Group Oakland Ca

• Collaborated with client's management and staff to perform capacity planning and business impact/risk analysis for all projects
• Performed regular system and network security audits and provided reports to management detailing audit results.
• Maintained system configuration and security with Active Directory Group Policies
• Installed and utilized SMS, Wise Installer, and Install Shield for application deployment
• Expanded and secured networks with Cisco switches, routers, and PIX firewalls
• Enabled remote-user connectivity with Cisco VPN Concentrators, Citrix MetaFrame, Windows Terminal Services, and RAS

Network Administrator 01-1998 10-2005
Granite Construction Inc. Watsonville Ca
• Designed and implemented key information management systems for multiple branch, remote plant locations and job sites supporting from 10 to 120 users per site
• Researched, designed and implemented a wireless data network for two aggregate/asphalt plants to provided data and VOIP phone connectivity which allowed for equipment, control rooms and offices to be moved to various locations without downtime to cable outages
• Integrated legacy Hot Plant control systems to allow monitoring and management by Windows based systems.
• Repaired and upgraded mobile data gathering equipment in support of three branches to comply with DOT quality assurance reporting requirements including emergency onsite sensor and computer repairs to maintain contract compliance.
• Designed and implemented a remote system utilizing Citrix MetaFrame for branch sales staff to access secure branch information systems from anywhere in the San Joaquin Valley, This was later expanded to allow branch civil engineers secure access to branch estimating applications greatly increasing productivity and reducing the duplication of critical assets

Certifications
Cisco Field Engineer ESTQ-Core v1
Cisco Wireless LAN-Aironet
Cisco EST Wireless LAN Qualification Program
Cisco CSU/DSU Troubleshooting
Certified Netware Administrator

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