Resume of Sr. QA Analyst

Title
Sr. QA Analyst

Primary Skills
Quality Center, Win Runner, QTP , Load Runner, Clear Quest, Unit, Integration, Regression, BackEnd, Functional Testing

Location
US-TX-Dallas (will consider relocating)

Posted
May-09-08

SUMMARY:
- Over 8+ years of diverse experience in the field of Information technology with emphasis on Software Quality Assurance.
- QA lead for a team of 5 resources. Organized weekly calls with the clients, weekly status meetings with the team and was responsible for meeting the project deadlines.
- Expertise in developing Software Test Plans, Test Case Design, Test Scripts based on User Requirements Specification (URS) and System Requirements documents.
- Experience in Software Unit Testing, Integration Testing, Regression Testing, performance, configuration and usability testing.
- Able to apply broad technical and functional expertise to organize and implement white- and black-box test efforts and to analyze requirements for software design, development, and validation.
- Well Versed in GUI application testing, Back End testing, Database testing, Front-end testing, Functional Testing, System testing, Trans Browser Testing, Load Testing on Client-server, stand alone, and web- based applications with multiple server domains.
- Represent QA in all phases of product development including requirement, design, construction, testing, implementation, code reviews and support.
- Active role in requirements review, functional document review, Testing review and key resource for UAT phase and production roll-out.
- Excellent knowledge of SDLC, QALC and Defect Management Lifecycle.
- Extensive experience in Banking, Financial, Healthcare, Insurance and Telecom sectors.
- Ability to learn new technologies and challenging concepts quickly and implement them.
- Excellent analytical, problem solving, decision-making and presentation skills with ability to co-ordinate activities in a fast paced team environment.
- Strong communication and interpersonal skills.
- Strong Team player and contribute towards the team goals. Ability to work productively and effectively in a team as well as individually.


TECHNICAL SKILLS:
Testing Tools : Quality Center 9.0, Test Director 8.0, Win Runner 7.5, QTP 8.0, Load Runner 7.8, Rational Clear Quest.
Prog. Languages : C, C++, Test Script Language, VB Script, JavaScript, J2EE.
Dev.tools : Visual Studio 2005, Visual InterDev, and Visual SourceSafe.
Databases : WinSQL, Oracle 8i/9i, MS SQL-Server 7.0/2000, Access 97/2000.
Internet Tools : Front Page 2000, Visual Interdev, Visio, XML, HTML, and DHTML.
Operating Systems : Windows 9x/NT, Windows 2000/ME/XP, UNIX, IBM Mainframe.
Protocols : HTTP, HTTPS, FTP, DHCP, SOAP, and TCP/IP.



PROFESSIONAL EXPERIENCE:
Client: Principal Financial Group, Des Moines, IA Sep 2007 -- Present
Project: IS Enterprise Application
Sr. QA Analyst
NCOA Address Change - PFG has thousands of affiliated customers worldwide. As a part of customer affiliation, PFG maintains customer information such as Customer Name, Tax-id, Address and other demographic details, which is also shared with different Business Units of PFG. As this information changes over the period of time, PFG allows individual customers the ability to change PFG affiliated information via Web Application or by contacting any of the PFG call centers (call centers use the contact management application CC Central).
SSN HLI -- In this SSN project, a person's Social Security Number is used for identifying and verifying customer information and to enable access to their accounts, systematically maintaining proper relationships within databases for customer account, transaction and history information, and other purposes such as tax reporting. In recent years, consumers have become more sensitive regarding how an institution uses and safeguards their social security number -- e.g., use of SSN as a login credential for online services. Adequate measures should be taken meeting business needs and safeguarding SSN wherever possible. The Main Objective is to generate a high level identifier.

Environment: Quality Center 9.0 Enterprise Edition, JavaScript, XML, WinSQL 4.1, IBM Mainframe, IBM CICS Transaction Server, Visio, Windows 2000.

Responsibilities Included:
- Reviewed the Business and functional requirement documents and identified test scenarios.
- Involved in developing test cases and test harnesses based on high-level and detailed designs. Authored Test Cases to include prerequisites, detailed directions and descriptions of the anticipated outcome.
- Extensively performed manual testing, requirements verification testing, functional and user acceptance testing (UAT), Risk Based testing.
- Participated in Test Case walkthroughs, inspection meetings.
- Performed back-end testing and verified the data between CC central and the mainframe verb.
- Verified the data stored in the database with the help of SQL queries.
- Interacted and worked with the development team to solve the problems encountered in the test scenario run.
- Worked in close coordination with software designers and business analysts in performance and failure analysis of detected problems.
- Participated in review meetings and took the initiative to meet the QA testing targets.
- Participated in daily status meetings to report any bugs, issues and risks.


Client: Wells Fargo Home Mortgage, Des Moines, IA Aug 2006 -- Aug 2007
Project: AOW, LIS
Sr. QA Test Analyst

AppTaker on the Web (AOW) is a new web-based sales origination system unique to Wells Fargo Home Mortgage. The new system combines the entire PowerTools suite into one integrated tool. The target audience includes WellsFargo Home Mortgage User and Business Process Groups, AOW project management, Wells Fargo Services Application and QA teams. AOW allows users to order and incorporate credit reports; register and price protect loans, decision loans, upload applications to the mainframe, and print many of the required forms directly. The application contains an electronic address book and financial, loan-to-value, amortization, and standard calculators.
Loan Information Systems (LIS) is a software system that runs within a CICS (customer information control system) to process mortgage applications, perform mortgage calculations and print information for multitude of documents that are required by regulatory agencies and WFHM home office departments. All the information accumulated for the LIS is kept in on-line LIS files for use in management information processing and reporting.
Common Opportunity Results and Experience (CORE) include WFHM Distributed Retail, CCG/Equity Direct and WFF US Consumer in Iowa and Nebraska with six selected products. There are 4 primary delivery teams -- Customer Facing, Deal Decisioning, Deal Processing, and Electronic Loan File.

Environment: Quality Center 8.2/9.0, Rational Clear Quest, QTP 8.0, J2EE, JavaScript, XML, Oracle, LIS Mainframe, IBM CICS Transaction Server, Visio, Windows XP.

Responsibilities Included:
- Managed, coordinated and actively participated in Quality Assurance and Test Automation process of the AOW/LIS applications.
- Analyzed system requirements and involved in developing test plans, test cases, test harnesses and test schedules based on high-level and detailed designs.
- Developed an execution plan for the User Acceptance Testing of the application.
- Performed full automation and Regression testing of different modules of the AOW site/ application and LIS prior to and after installation of the new builds.
- Performed Smoke testing of the application from end-to end for testing different functionality and database mapping issues.
- Performed white box and black box testing, and identified and isolated issues.
- Performed manual testing, ad-hoc testing, functional, integration, performance and user acceptance testing (UAT) on the web-based application.
- Mentored and trained other team members in use of AOW and LIS applications.
- Ability to easily transition from one application to another and manual to automated script development.
- Coordinated testing between onsite and onshore resources. Back up QA lead for various projects and handled a team of 5 resources.
- Coordinated testing resources and end-user testing activities including publishing testing schedule, defects logging, identifying and implementing solutions as well as monitoring progress throughout completion.
- Interacted with the development team and the business team in resolving the critical issues.
- Involved in creating defect reports using Rational ClearQuest and sent them to developers.
- Participated in review meetings and took the initiative to meet the QA testing targets.


Client: Federal Reserve Bank (FRB), Richmond, VA Nov 2005 -- Jul 2006
Project: ASAP, IPAC
Sr. QA Test Analyst
Automatic Standard Application for Payments (ASAP) is an all-electronic payment and information system developed jointly by the Financial Management Service (FMS) and the Federal Reserve Bank of Richmond, which is responsible for operational support for the system. ASAP is a system through which grantee organizations receiving federal funds can draw from accounts pre-authorized by federal agencies. ASAP is also used to make timely payments to financial agents, performing financial services for federal agencies. ASAP.gov is the web base interface to the ASAP application. Intra-governmental Payment And Collection (IPAC) system is an application used by Federal Program Agencies (FPAs) to process transactions, which represent the intra-governmental payment or collection of funds, in exchange for goods or services rendered by other FPAs. IPAC is used to automate transfer of federal employees' health benefit, retirement and life insurance program and payment information.

Environment: Quality Center 8.2, Test Director 8.0, QTP 8.0, ASP.NET, Visual Studio 2005, J2EE, JavaScript, XML, SQL, IIS Web Server, UNIX, Windows XP.

Responsibilities Included:
- Involved in developing test plans, test cases, test schedules and test harnesses based on high-level and detailed designs.
- Created and executed the test cases for various scenarios, and participated actively in system, integration, performance and regression testing for every new build released.
- Extensively performed manual testing, requirements verification testing, recovery, functional and user acceptance testing (UAT) on the web-based application.
- Communicated inconsistencies between in the RTMs, system specifications, requirements and test results to the development, analyst teams.
- Performed Black-box and white-box testing on the ASAP application and created work around for lot of issues.
- Participated in creation of web based test automation management tool designed to store test data, run automated tests and report results using the QTP automation object model.
- Managed the overall testing effort, including coordination of testing personnel and test lab resources.
- Managed the onsite and onshore testing and testing resources. Back up Test lead and lead a team of 5 resources.
- Verified the data stored in the database with the help of SQL queries.
- Mentored and trained other team members in use of tools and testing principles.
- Interacted with various members of the team to discuss and resolve defects, bugs and their priorities.
- Participated in review meetings and took the initiative to meet the QA testing targets.
- Participated in daily status meetings to report any bugs, issues and risks.


Client: Client: T-Mobile, Parsippany, NJ Apr 2004 -- Oct 2005
Project: Payment and Billing Transaction System
Sr. QA Engineer
Worked as Web Tester on T-Mobile's web-based application accessed by potential customers. Every new customer has to register on the website using a User id and Password. A secure site processed the log in information. Detailed information about their billing, services, new features, company information, due dates, minutes used, and payment information was provided to each customer. The front end of the application was developed in ASP, HTML and JavaScript.

Environment: Quality Center 8.0, Test Director 7.6, ASP.NET, HTML, JavaScript, MS SQL, IIS Web Server, WinRunner 7.5/7.6, UNIX, Windows 2000/XP.

Responsibilities Included:
- Involved in the design, analysis and testing of the application.
- Created and automated test plan strategies, test scenarios, test procedures as well as documentation.
- Used Test Director to execute the test cases, track execution against the plan during testing and manage defects from inception to resolution.
- Created test scripts from the test plans and identified test scenarios and test harnesses.
- Involved in the system, integration, automation and regression testing of the application.
- Interacted with various members of the team to discuss and resolve defects, bugs and their priorities.
- Used SQL queries to perform backend testing on the database.
- Performed functional, regression, white-box and black-box testing on the payment and billing application.
- Documented and communicated test results.


Client: Cigna, Atlanta, GA Mar 2003 -- Apr 2004
Project: Clinical Research on Patient History
QA Engineer
Cigna provides healthcare services to individuals all over the country. It provides quality health, dental, vision, pharmacy and behavioral health coverage for employees and their families. This Medical billing application involves the details about the patient demographics and health history.

Environment: Test Director 7.6, QTP 6.5, ASP.NET, HTML, JavaScript, MS SQL, IIS Web Server, UNIX, Windows XP.

Responsibilities Included:
- Involved in the design, analysis and testing of the application.
- Utilized Mercury QuickTest Pro to design, code, and maintain large data-driven scripts to perform new order processing and existing order modification. Relied heavily on the programming capabilities of the VBScript.
- Involved in designing test automation strategies, creating test scenarios, test harnesses, test plans and performed inspection of the test scripts.
- Used Test Director to execute the test plan, track execution against the plan during testing and manage defects from inception to resolution.
- Involved in the black-box testing of the Healthcare application and identified the different test cases for regression testing.
- Involved in creating test logs and Test Summary reports using Test Director and send them to developers.
- Tested the data stored in the database is correct with the help of SQL queries.
- Interacted and worked with the development team to solve the problems encountered in the test scenario run.
- Coordinated the testing efforts and the allocation of resources to different modules to speed up the process of execution.
- Documented and communicated test results.


Client: First Citizens Bank, Raleigh, NC Jan 2002 - Mar 2003
Project: Loan Origination Application
Position: QA Engineer
The application takes user data and determines their eligibility for home loan. It receives loan application from loan officers in the field and distributes among users for central processing.

Environment: Java, Oracle8i, MS SQL, Java Script, XML, Win Runner 7.0/7.2, Load Runner 7.5, Test Director 7.2/7.5, Windows NT/2000.

Responsibilities Included:
- Gathered specifications and requirements prior to system testing.
- Created and automated test plan, strategies, test procedures as well as documentation.
- Created and ran automated regression tests (i.e., plans, suites, scripts, and cases) for Internet banking applications using TSL scripts.
- Merged necessary graphs and analyzed to find out the bottlenecks.
- Wrote Shell Scripts to start and stop various processes and edited them using Test Director.
- Created, debugged and executed scripts in WinRunner to perform functional testing.
- Worked closely with engineering team to discuss the design and testing aspects of the applications to design the test plans.


Client: FPT India Pvt. Ltd, Bangalore, India Dec 2000 -- Jan 2002
Project: Office Automation
Software Tester
The main objective is to develop an efficient and useful human resource management system package for a company. It deals with the entire details of various departments, employees, employee recruitment information, advertisements covering the process of recruiting employees, salary details of the employees that include providing pay slips. It helps maintain a chronological detail of the various issues related to HR making the task of the management easier which makes this package economically and technically feasible.

Environment: Test Director 7.0/7.2, Win runner 6.5/7.0, ASP, JSP and HTML, MS ACCESS, Personal Web Server, Windows 98/2000.

Responsibilities Included:
- Analysis of Business and System Requirements.
- Performed testing for various scenarios.
- Performed functional, black box, positive/negative, system and regression testing manually and with automated test tools.
- Involved in automated testing including Functionality Testing, GUI testing and Regression Testing using Win runner.
- Generated scripts using TSL for Automated Testing. Created User-Defined Functions for data verification.
- Performed white-box and black-box testing on the application.
- Test Director was used in Defect detection, reporting and tracking.


National Aerospace Laboratories, Bangalore, India Jan 2000 -- Nov 2000
Project: SARAS Avionics Pre-Shipment Test Rig 1 Dynamic Data Generation
Software Engineer
SARAS is a 14 seater passenger aircraft developed by National Aerospace Laboratories. It uses various avionics instruments. The Pre-Shipment Test Rig is a real time test station used for functional verification of SARAS avionics system. Functionality of these instruments is tested and verified before its use in the aircraft. In order to test the data, a real-time data has to be generated from the Digital Flight Data Recorder (DFDR) or Black-box reconstructing the actual path taken by an aircraft. This real time data from the DFDR is taken and generated for each avionic instrument.

Environment: C++, VC++, VB, MS ACCESS, Personal Web Server, DOS, Windows 98/2000.

Responsibilities Included:
- Used C++ to generate the real-time data and verification of the instrument data.
- Used VB, VC++ to create a user interface showing the different instruments.
- Used ARINC429 digital avionics system.
- Designed, developed and implemented the code for the dynamic data generation.
- Designed and tested various parts of the project using C++.
- Simulated the different instruments using C and VC++.
- Documented the project.

Indian Service Machine, Bangalore, India Nov 1998 -- Jan 2000
Software Engineer
Project: Online Catalog Information System
The main idea of the project is that the customer (i.e. end users) should be able to hire or book videocassettes from the choices presented to him on a browser.

Responsibilties Include:
- Involved in preperation of Required Specifications, Design Documents and database design.
- Development of HTML forms.
- Development of Servlet classes.
- Involved in Coding,Debugging and Testing.

EDUCATION:
Bachelor of Science in Electrical Engineering with Honors, Kuvempu University, India.

References: Available on Request.

Certifications
See above


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