Resume of Lotus Notes Administrator/Computer Support Specialist

Title
Lotus Notes Administrator/Computer Support Specialist

Primary Skills
Lotus Notes /Domino Administrator

Location
US-MD-Rockville

Posted
May-12-08


SUMMERY:

1 8 year's extensive industry experience in Network/System Administration, client/server support, network installation, configuration and troubleshooting; A self-starter, motivated quick learner; Capable of problem solving, customer service and complex technical analysis.

TECHNICAL SKILLS:

1 Domino Lotus Notes 7/6.5;
2 MS Exchange Server 2003;
3 Blackberry Enterprise Server 4;
4 Windows 2000 (W2K3) Active Directory (AD) and Directory objects,
5 Novell Netware 6,5;
6 Patch Link and Network Security Management;
7 Advanced Knowledge of Windows Registry;
8 Experience with imaging and deployments (Ghost/ZenWorks Imaging);
9 Operating System Security (user permissions, shares and Access Control Lists, rights, privileges, accounts), etc.
10 Ethernet, Networking, LAN & WAN, Wins, DHCP, DNS, TCP/IP,
11 MS Office Suite, Trend Micro OfficeScan, Citrix, VPN, Remedy, MS Project & Visio, Ghost, Adobe Acrobat, PC Anywhere, etc.
12 Hardware - Dell and HP (Installation, configuration, firmware update and troubleshooting). Desktops, laptops, printers, etc.

CERTIFICATION AND TRAINING:

1 Administrating IBM Lotus Domino 7
2 Administrating IBM Lotus Domino 6
3 Implementing and Supporting Microsoft Windows XP Professional
4 Cisco Certified Network Associate (CCNA)
5 Microsoft Certified Professional (MCP)
6 Whale SSL VPN Remote Access Administrator


PROJECT: Implementing and Maintaining the Whale SSL VPN Remote Access System - 2005


PROFESSIONAL EXPERIENCE:

10/2007 -- Present U.S. Department of Commerce, Washington DC
Lotus Notes Administrator

Daily management, analysis, troubleshooting and monitoring of U.S. Department of Commerce's 100+ worldwide servers and 3,000 user email systems . Monitors Domino server performance and day to day mail routing, creating user accounts, apply user re-certifications, and maintains security levels on databases. Provides 3rd level support and troubleshoots issues. Monitor existing messaging infrastructure and server usage,. Troubleshoot Sametime, Quickplace, WebNotes, Archive issues,


08/2005 -- 08/2007 Henry Jackson Foundation, Rockville, MD
Lotus Notes Administrator/Computer Support Specialist

* Lotus Notes Administrator: Notes Rollout, install and upgrade clients, write
procedures, train users, mail file issues, troubleshoot network problems, create
users and groups, termination, mail migrations, Web Notes, Archive database, etc.
• Administrating and Supporting 1,500 clients from both headquarter and other research labs in a Windows 2003/XP/2000 and Novell Netware environment (on-site support, telephone and remote access);
• Blackberry Administration: Configuration, testing, training users, deployment;
• Building images of different architectures and imaging PCs/laptops for hardware and software rollouts;
• Performing comprehensive network support in the network connectivity, installation, configuration, system and virus update;
• Performing scheduled system backup and restores for end-user PCs;
• Design and set up networks for training and conference rooms (Wireless and Ethernet);
• Research, recommend, and test new technology;
• Build the troubleshooting knowledge base;
• Support over 15 Mac computers;



08/2000 -- 08/2005: HMSHost, Bethesda, MD.
Systems Support Analyst

• Supporting 24,000 clients from both headquarter and other 180 remote sites in a dynamic environment of Windows 2003/XP/2000, Novell Netware and Unix network.
• Microsoft Exchange Server Administration: Managing administrative tasks of user accounts and email accounts setup /termination, changes and connectivity.
• Assisting with the monitoring and maintenance of the company's network and computer systems including Windows Server2003 Administration (Active Directory, Exchange, etc).
• Performing comprehensive network support in the network connectivity, installation, configuration, system and virus update;
• Troubleshooting the server connectivity and software installation & configuration, this includes a dozen of our in-house food/beverage/cash management software as Back Office, RMS, CMS, Salts, Glory, etc.
• PC support including system tuning and optimization.


09/1992-- 05/1999 * Herbal Life International, London, UK.
Sales & Marketing Manger
* Cornhill Publishing House, London, UK. Sales & Marketing


07/1987 -- 07/1992 English Language Teacher, Xian Jiaotong University, Xian, China


Education: M.A., Linguistics & Applied Linguistics, China
B.A., English Language & Literature, China

Language: Chinese
Japanese

Affliations: Aug 2004 -- Now

Stephen Leader -- a Christian Caring Ministry Leader


Accomplishment:

1 1989: A book of translation: “Holidays USA”.
Publisher: Xian Jiaotong University Press, China
2 1988: Taught in a series of 17 English videotapes.
Produced and distributed by ShaanXi Air Space Institute, China

Award: June 2005, HMSHost:
The B.Y.T.E Award (Being Yourself Totally Excellent)
for outstanding performance and lasting contribution.

Certifications
CERTIFICATION AND TRAINING:

1 Administrating IBM Lotus Domino 7
2 Administrating IBM Lotus Domino 6
3 Implementing and Supporting Microsoft Windows XP Professional
4 Cisco Certified Network Associate (CCNA)
5 Microsoft Certified Professional (MCP)
6 Whale SSL VPN Remote Access Administrator



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