Resume of Business/Systems Analyst

Title
Business/Systems Analyst

Primary Skills
Business Analysis, Project Management, Infrastructure Management, Server Administration

Location
US-LA-Baton Rouge

Posted
Apr-13-07

SUMMARY

As a results-driven and ambitious IT Professional with a comprehensive understanding of systems development life cycle while specializing in requirements management and facilitation, I am highly-skilled in the implementation, analysis, optimization, and troubleshooting of business systems and networks. I also possess the proven ability to lead and coordinate teams to ensure success of business systems projects.

CORE COMPETENCIES

Business Analysis
Project Management
Infrastructure Management
Server Administration
Accounting Principles

TECHNICAL PROFICIENCIES

Platforms: Windows 95/98/NT/2000/XP, OS/390, AS400
Tools / Applications: Microsoft Office Suite (Word, Excel, Access, PowerPoint, Project, Outlook), Microsoft FrontPage, Lotus Notes, Corel Office, Adobe Photoshop, MIP NPS Fund Accounting, TFM Accounting, Quickbooks Accounting, Norton Antivirus, Macromedia Dreamweaver, IBM Tivoli, IIS (Internet Information Services), MS SQL Server, Microsoft Exchange Server, Symantec Firewall, HP OpenView, JD Edwards World
Networking: Ethernet, Token-Ring, Novell, VPN, IPX/SPX, CISCO Switches/Routers/PIX, TCP/IP, DHCP, WINS, Cabling Standards, ISDN and T1 circuits, ATM, VLANS, Trunks
Languages: Basic COBOL, Basic SAS, Basic QMF, HTML, JCL, IMS/DB2, SQL

PROFESSIONAL EXPERIENCE

Sr. IT Business Analyst - 2006 to Present
TEKSystems, Baton Rouge, Louisiana
Appointed to quickly understand the business issues and data challenges of the organization to identify areas of strengths and weaknesses in business processes. Created, reviewed and edited requirements, specifications and business processes related to system enhancements requests by business units.
Analyze and document existing business process and facilitate the preparation of functional enhancements.
Work with the client business owner and IT SME's to model the current and future state of business processes.
Use process flow tools to document and facilitate business analytics that will identify process bottlenecks and support key process metrics.
Facilitate meetings between business clients to evaluate proposed process changes and improvements to current processes.
Define scope of projects based on discovered elements of the business problem and identify solution alternatives as to the best implementation approach of the system functions.
Work with the business areas to define test cases for unit, integration and regression testing and assist in the definition of test criteria.
Prepare, update and organize process flow diagrams for business processes.
Ensure all analysis and requirements documentation deliverables are approved by the appropriate business owners, stakeholders and SME's.
Derive estimates that reasonably reflect the work effort that will be required for completion of the applicable segments of the analysis to solve the problem at hand.

Business Systems Analyst II - 2005 to 2006
The Shaw Group, Baton Rouge, Louisiana
Recruited to initiate and manage enterprise-wide business system enhancements. Communicate with internal users as well as management and participate in the development and planning of processes to address and solve company business and systems needs.
Responsible for the design, configuration, testing and implementation of business system enhancements to ERP system.
Responsible for business process mapping as well as gap analysis of business systems.
Identifies user's needs for business system improvements and communicate those needs to management and the development team.
Serve as project manager for implementation and integration of business system projects.
Develop technical and functional specifications for system modules, training materials and interfaces with third-party software.
Design complex reports and spreadsheets for both management and end users.
Provide training and system support to functional users for business system.
Gather and analyze data in support of business cases, proposed projects and system requirements.

General Manager/Operations Manager - 2003 to 2005
Detel Computer Solutions, Baton Rouge, Louisiana
Wholly responsible for daily operations, including staff supervision, purchasing, inventory, budgeting, accounts payable/receivable, customer relations, production, vendor relations as well as maintenance of accounting system.
Built profitable, mutually beneficial relationships with numerous school districts to repeatedly secure competitive contract wins on new jobs.
Negotiated favorable terms with vendors that significantly improved buying power and lowered operational costs which resulted in major discounts with suppliers.
Ordered components and monitor production of computer systems for projects (includes switches, routers, wireless components, computer components, etc.).
Researched new computer, wireless and networking components to ensure customers are receiving latest parts and systems.
Oversaw office administration staff in daily accounting operations (A/P, G/L, A/R).
Managed daily operating functions of manufacturing and production facilities to meet monthly goals.
Prepared monthly sales tax returns and reports for different parishes of service.

Applications Analyst II / Telecommunications Analyst - 1999 to 2000
Louisiana State University, Baton Rouge, Louisiana
Administered Windows NT/2000 network consisting of 120 servers and 50 workstations. Built, installed and maintained Intel-based (Lotus Domino) servers and configured RAID drives. Configured and installed Cisco switches/routers.
Served as Project Manager for University telecommunications projects; designed wiring (CAT5e and CAT6) layouts for campus buildings, determined necessary equipment, conducted project estimates and scheduling, and coordinated project implementation.
Constructed a computer-based campus-wide training server, providing 35,000 students with access to 700+ online courses.
Played key role in upgrading and enhancing efficiency of campus e-mail system, consisting of 30+ servers, for faculty and staff of 47,000.
Reduced costs by designing mail sorting system in COBOL to replace post office.
Installed Lotus Notes client software on campus workstations and provide technical support for end users (Application Service Center).
Installed and configured campus network equipment which included Cisco switches and routers and the configuration of VLANS, Trunks and VPNs
Maintained DB2 and SQL campus databases.
Assisted in implementing campus Active Directory for Windows 2000 network.

EDUCATION
B.S., Accounting - 1997
Louisiana State University, Baton Rouge, LA

PROFESSIONAL AFFILIAITIONS
* Member, Project Management Institute (PMI)
* Member, Association of Information Technology Professionals (AITP)
* Member, International Institute of Business Analysis (IIBA)
* Volunteer Web Master, Louisiana Pain Initiative (LPI)

Certifications
See above


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