Resume of Quality Assurance Software Tester

Title
Quality Assurance Software Tester

Primary Skills
Software Development, Lotus Notes, Customer Service Background

Location
US-NY-Albany (will consider relocating)

Posted
Jun-06-07


OBJECTIVE
To obtain a position as a Software Quality Assurance Tester

SUMMARY OF QUALIFICATIONS
• Detailed experience with all processes of the Software Development Life Cycle
• Experience and success with multi-tasking several projects
• Strong analytical and critical thinking skills
• Excellent written and oral communication skills
• Able to work independently and as a part of a team
• Detail oriented, self-motivated, organized, and enthusiastic
• Positive customer service background ensuring quick, effective, and courteous service

EXPERIENCE
Velocity Integrations, Troy, NY
2007, Independent Contractor
• Customization development on VI Service Desk 3.0

Labelle Management, Ponderosa, Mt Pleasant, MI
2005-2007, Server
• Increased team leadership and customer service skills
• Trained new servers to maintain restaurant's high standards of service
• Dream Team Server November 2005, Number 1 Club 2006

Eden Communications, Saratoga Springs, NY
2001-2005, Programmer/Analyst
• Development of base products (Help Desk, Project Management, CRM, Asset Management)
• Gathered specifications from clients, prepared work requests, and developed customized solutions
• Managed several projects and scheduled programmer and tester teams
• Developed and executed test plans for the base products and customized solutions
• Assisted sales team during product demonstrations and onsite customization specification meetings
• Traveled onsite for product installations, training, and consulting work
• Diagnosed client issues and gained a strong reputation for excellent customer service
• Trained new testers and developers
• Outstanding Achievement Award - January 2003
o Awarded for excellence in motivating self and others, even after hours
o Going above and beyond the call of duty for FAA project
o Persistence during lengthy development process
o Positive attitude with project and with others
o Being on top of the project status at all times
o Strong attention to detail
o Spent off hours helping R&D fix reported bugs on all product modules

EXPERIENCE continued
Technology Service Center, Hartwick College, Oneonta, NY
1997-2001, Help Desk Support
• Supported and trained faculty, staff, and students on existing and new technologies
• Successfully resolved hundreds of issues in a timely manner
• Strong reputation for excellent customer service

SKILLS
• R5 Certified Lotus Notes Developer
• Microsoft Office (Word, Excel, PowerPoint, Access, Visio)
• Web Development (Dreamweaver, HTML, CSS, Javascript)

EDUCATION
Hartwick College, Oneonta, NY
Bachelor of Science in Information Science, May 2001
Dean's List 2000-2001

REFERENCES
Available upon request

Certifications
R5 Certified Lotus Notes Developer


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