Resume of IT Director

Title
IT Director

Primary Skills
Responsible for providing IT direction, planning and services, including development and production support.

Location
US-NE-Elkhorn

Posted
Apr-08-07

PROFESSIONAL EXPERIENCE

IT Director of Shared Services
Ameritas Life Insurance Corp, a member of the UNIFI Companies April 2006 - Present
Started in the position as a consultant and was then hired as Director of IT Shared Services. Responsible for providing IT direction, planning and services, including development and production support, for all aspects of the IVR, Collaboration, Image and Web teams for the newly formed UNIFI companies. Staff in Lincoln, NE and Cincinnati, OH.
* Formed IT Web Team and hired IT web team manager for Cincinnati
* Drove evaluation and selection of IVR vendor (Genisys) and software, Web Portal vendor (IBM) and software
* Established web standards and technical web development environment
* Consolidated content management system (RedDot) and web security software (UidP) across the UNIFI enterprise

Principal IT and Business Systems Consultant
Litton Consulting Group, Inc. January 2006 - March 2006
Program Manager for large marketing (17 IT and Business projects) effort to provide improved customer reporting and consulting to Wellmark BCBS of Iowa's health insurance block of business. Efforts focused on analyzing and providing recommendations for business process consolidation and improvement as well as developing key reporting capabilities across both the clinical and financial areas. Improved the level of Wellmark consultation and recommendations given to employer groups to improve their employee's health while actively managing healthcare expenses. Successfully re-engineered renewal process.

1VP & IT Director Group Benefit Services
IT Group Benefit Services (GBS), Mutual of Omaha April 2000 - April 2005
Responsible for providing IT direction and services, including development and production support, for all aspects of the Group Benefit Services Operation. Managed as many as 92 IT Analysts and Developers, with 7 IT Managers as direct reports, and an annual personnel budget as large as $7.2 million dollars with project budgets as large as $17 million. Experience with vendor contract negotiation, Application Server Providers (ASPs), Big 6 consulting firms and contracted resources.
IT Systems Delivery
* Responsibility for providing all IT Services needed for the Group Insurance Operation
* "Broke all records" with a 6mos on-schedule and within-budget ($7million) implementation of the SunGard
COMPASS Group Insurance Administration system which included online enrollment and enhanced billing
* Substantially reduced expenses by sunsetting legacy claims system as part of Back Office initiative
* Developed industry leading Worksite billing capability
* Implemented David Young Stop Loss System resulting in more efficient Stop Loss underwriting and
administration
* Enhanced Special Risks functionality and reduced expenses by implementing Eldorado System as an ASP
* Developed a new incentive compensation system to drive sales performance to highest level disability sales in
Company history
* Drove the standardization of project methodology and project management to insure repeatable processes and
project success. Selected methodology, established and advised PMO, established PM career path.

Strategic Direction
* Established strategy and implemented solution for Front Office Automation/CRM ($6million) to increase Group
Insurance Sales
* Developed strategy for eCommerce and implemented numerous industry leading web capabilities including Web
Enrollment using JAVA, Oracle, Websphere, DB2
* Created 5 year strategic systems plan for Group Benefit Services Operation
* Planned and executed Disaster Recovery and Business Continuity Planning on a yearly cycle

Business Knowledge and Expertise
* Officer of Fortune 500 Company
* Knowledge of variety of business functions including Group Managed Health Care, Group Pensions, Group
Premium Billing, Group Underwriting, Group Claims, Group Data Reporting, Corporate General Ledger, Financial
and Payroll/Personnel, eCommerce, Workmen's Comp, Accounts Receivable, Contract Management and
Negotiation

Human Resource Management
* Have managed as many as 7 IT Managers as direct reports (EDI, Financial/Billing, Individual Claims, Group
Claims, Managed Care/Web, Pensions/Warehouse, Trizetto-Erisco FACETS) in an area as large as 90+ people
* Demonstrated success in using consulting and contracting resources. Some exposure to utilizing offshore resources (Cognizant)
* Fostered empowerment, decision-making, and calculated risk taking among managers, project managers, stage
managers and lead analysts
* Performed annual appraisals and salary administration and provided timely feedback on areas of
strength and opportunities for improvement
* Successfully coached and developed personnel in areas of HR, Leadership, Decision Making for promotion to
manager positions. Coached analysts to develop their project management and design/analysis skills.
* Built teams from the ground up by recruiting and hiring numerous project team members and managers
* Taught Modelnetics management courses to develop management skills of IT team members

Information Systems Manager
Multiple IT Areas within Mutual of Omaha 1989 - April 2000
Information Systems Manager with full responsibility for teams of developers and analysts that provided IT support to various business line functions within the Group Operation. Responsibilities included HR Mgt, Planning, Managing Customer/Supplier Relationships, Direction Setting, Leading and Motivating the team towards common goals, Technology and Process Mgt. Acquired working knowledge about a variety of business functions including Group Managed Health Care, Group Pensions, Group Premium Billing, Group Underwriting, Group Claims, Group Data Reporting, Corporate General Ledger, Financial and Payroll/Personnel, eCommerce, Workmen's Comp, Accounts Receivable.

IT Systems Delivery
On-time and within Budget implementation of the following Projects:
* 1997-2000 - Corporate Financial Reengineering Project- PeopleSoft 7.5 Financial Corporate Reengineering
project. Total cost of ~$35M with direct report staff levels as high as 27 IT & 23 Business Analysts. Reengineered
corporate financial processes.
* 1995-1997 - Financial Systems Integration Project - $1.6 million (5000+ Workdays) Client Server project focused on providing a single, highly flexible financial system, to support all Managed Care products as well as Group Indemnity health and life products by providing enhanced Policy/Product Accounting,Claim Draft processing.
* 1994-1995 - Provider Reimbursement Projects - 2 related projects (Pre-Payment and Settlement) totaling $2.5 million (2600 workdays, 27 staff). Represented the first step towards a totally integrated managed care system solution for Mutual
* 1994-1995 - Provider Information Network (PIN) Project - $1million (1200 days, 8 staff) Client Server based development project to build a desktop application to allow physicians access to home office patient information. System made it easier for providers to do business with the company, providing a distinct competitive advantage
* 1990-1994 - Group Pensions COMPAS Project, Mutual of Omaha
5 phase, 10,000 day project (staff of 17), designed to provide a comprehensive administrative system for the Group Pensions area. Project was featured as a "success story" in a national publication (CGI Sails).
* 1989-1990 - Managed a Production Support Applications team that provided IT application support for the Policy Master Database, Group Risk Sharing and Group Underwriting areas.


WORK HISTORY
2006 IT Director Ameritas Life Ins. Co., Lincoln, NE
2006 Sr. IT and Business Systems Consultant Wellmark BCBS, Des Moines, IA
1987-Present Adjunct Instructor - IS Curriculum Metro Community College, Omaha, NE
2000-2005 1VP and Area Director IS Group Benefit Services Mutual of Omaha, Omaha, NE
1989-2000 Manager, Information Services Mutual of Omaha, Omaha, NE
1988-1989 Senior Systems Analyst Mutual of Omaha, Omaha, NE
1985-1988 Systems Analyst Mutual of Omaha, Omaha, NE
1984-1985 Programmer Analyst Mutual of Omaha, Omaha, NE
1980-1984 Programmer Analyst Phillips Petroleum Co, Bartlesville, OK
1977-1980 Specialist E-5 (Electronics) U.S. Army-Ft. Carson, Co; Ft. Dix, NJ;
Ft. Devons, MA, TOP SECRET clearance

EDUCATION
MCSM Master of Computer Systems Mgmt (3.7 GPA)-CREIGHTON UNIVERSITY Omaha, NE
B.S. Mathematics (3.6 GPA)-EMPORIA STATE UNIVERSITY Emporia, KS


(MANAGEMENT) TECHNICAL EXPERTISE
ERP: PeopleSoft Financials, People Tools, SQR, People Code
Hardware: Sun, IBM zOS, AS/400, Servers, AIX, Win2000 Servers, Genesys IVR, Websphere Server, EMC, Terradata
Software: MVS, AIX, UNIX, DB2, IMS, Mainframe UDB EEE, XP, Oracle, MS SQL Server, Crystal Reports, DocuScience Expressions, DocuMerge, MQ messaging, Websphere App Servers, WSAD, TSO, LoadRunner, Essbase, Excel Add-In, PowerPlay, Mercator, Lotus Notes, BRIO, LDAP, Connect Enterprise, Patrol, ABEND AID, Erwin, Informatica, Xpediter, Rational Rose, ROBO Help, SAS, Webtrends, Dakota Imaging, FileNet, MS Office 2000, Visio, Passport, ACF2, BI Query, Librarian, PVCS, NIKU, UPMM Methodology, WebEx, Ingenix Predictive Modeler, RedDot, UidP
Networks: TCP/IP over Cisco Ethernet, WANs (dedicated and distributed), Client Server Common Client, Citrix
Languages: JAVA J2EE, Websphere, STRUTS, HTML, XML, VXML, Pearl, CGI, CASE, Visual C++, Visual Basic, PACBASE, Cobol, Micro Focus Cobol, Mark IV, Stored Procedures, JCL, FLASH, SAS

AFFILIATIONS / INSURANCE DESIGNATIONS
Elkhorn Recreation Association Member, Special Olympics volunteer, Deacon of Westside Church, Member Project Management Institute, LOMA Group Systems Committee member, AIM Chairman, Omaha Chamber of Commerce 2003 Leadership Omaha Class 25, IT United Way Ambassador.

Insurance: Fellow, Life Management Institute - FLMI, Health Insurance Associate - HIA, Managed Healthcare Professional - MHP, Associate Customer Service- ACS

Certifications
See above


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