Telecommunication Specialist Resume

Title
Telecommunication Specialist

Primary Skills
Telecommunication Specialist

Location
US-CA-Los Angeles (will consider relocating)

Posted
Jan-24-09

* Contractor for A.T.&T,OSP Design Engineer/Project Manager, Project Lightspeed (U-VERES)
* As contractor for technical services companies and telecommunications companies, supported clients in diverse industries, such as: Claremont Colleges, Warner Brothers Studio, and Blue Cross of California.
* Assess business needs; plan and manage telephone growth and expansion projects.
* Served as System Administrator for companies with up to 2,300 users.
* Contributed to development, maintenance, and testing of disaster recovery plans.
* Interacted regularly with vendors to facilitate efficient equipment installation and repair service.
* Planned and installed wide range of Avaya PBX and Nortel PBX systems; monitored systems to ensure proper functioning.
* Designed and maintained ACD (automatic call distribution) systems for call center applications based on business needs. * Remotely managed telephony systems via PCAnywhere and modems.
* Designed, prepared, and generated weekly call detail record reports, covering inbound/outbound traffic, voice, and data activities.
* Managed trouble-ticketing system; assigned tasks, supervised service support, and procured hardware for moves, adds, and changes for large call center.
* Performed hands-on cabling installation using Category #5 and fiber optic cabling.
* Engineered new facilities cabling infrastructure; managed physical voice and data infrastructure; created cabling standards.
* Programmed and configured telephony system software; perform software changes, install expansion cabinets, and handle circuit cards moves, adds, and changes.
* Installed, upgraded, and enhanced voice-messaging systems.
* Maintained databases resident in corporate and branch PBX system.
* Programmed and configured T1/T3 trunking.
* Monitored and optimized T1s and ARS for maximum performance.
* Developed in house call center reporting system (BCMS/CAS); collaborated with Call Center Department to understand and analyze requests; developed options and specific recommendations to support operational needs.

Certifications
A.T.&T ARES/WORKPRINT 2007
Certified in Nortel CS1000: Installation & Maintenance and System Administration, 2006
Convergence Technology Professional, 2005
Avaya Certified Associate (Systems 8300.8500.8700 and Office IP), 2005
Microsoft (MCP/MSA)
Professional Designation in Microcomputer and Local Area Networking, UCLA Extension Los Angeles, CA
Professional Designation in Data Communication, UCLA Extension Los Angeles, CA
Certificate: Basic Electricity & Electronics & Telephony, I.T.T. Career Training Los Angeles, CA




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