Quality Analyst Resume

Title
Quality Analyst

Primary Skills
Rational Testing Tool, Mercury

Location
US-PA-Perkasie

Posted
Jun-05-09

SUMMARY

IT Professional with experience as a Quality Analyst, Business Analyst and Project Coordinator. Understanding of how to leverage resources as well as testing skills to achieve business objectives. Proven track record for attention to detail. Demonstrates initiative and critical thinking skills as well as strong analytical and problem solving skills. Highly effective leadership and collaborative abilities. Supports business satisfaction through rigorous project management, teamwork and collaboration with business partners throughout the project life cycle. Implements all policy and procedures outlined in SPLC and CMMI as part of day-to-day delivery. Ability to communicate and document project status and complex issues effectively to various stakeholders. Business and technical knowledge working in Analysis and Quality Assurance Software Testing process.

PROFESSIONAL EXPERIENCE

AETNA US HEALTHCARE, (CMMI Level 3) Blue Bell, PA 1984-2008
Sr. QA Software Tester/QA Analyst (2004-2008)
Served as a senior tester responsible for coordinating and overseeing various projects. Developed and maintained test scripts. Worked in accordance to QA methodology, project schedule and time lines. Assisted with identifying any gaps between system functionality and business processes. Published high level and detailed test strategies, test cases and test plans. Adhered to the APLC (Aetna Project Lifecycle), using methodologies which promote frequent inspections and that encourages teamwork. Formulated high level test estimates to Senior Management for multi million dollar projects. Supplied recommendations in the development of test framework. Coordinated and actively participated in all phases of software testing, (UAT, Integration, System, Regression). Solid input for ensuring proper execution of all test procedures and automated test scripts.
• Chosen to be the liaison for the new COE testing tool, duties included b-weekly meetings with testing teams, training sessions, initiating standards for entering scripts into the tool.
• Key player in the collaboration of multiple automated test scripts for multiple applications into one comprehensive test plan in one central location within Clear Case. This resulted in less time used in locating necessary reusable test scripts and more time used in the successful execution of those scripts.

Sr. Quality Analyst (2002 -2004)
Administered technical and analytical support for the HMO Aetna Claims System. Participated in Production roll-outs and provided end-to-end support. Defined systems scope and objectives based on both user needs and an understanding of applicable business requirements. Articulated issues and communicated status to various audience levels.
• Proactively worked with the QA Management on potential impacts to test schedule. Worked one on one with QA Management to redefine and develop the testing templates into a format that could be better used by the testers, and raised quality levels while reducing valuable time spent on writing scripts from scratch.
• Often worked with the “walk in” customers on a rotating basis to help clarify issues or concerns they may have regarding their Medical/Medicare Insurance policy.

Business Information Consultant (2000 - 2002)
Provided business support for Provider Contracted Risk Entities. Support included helping understand refinements that can be made to improve our contracted relationships with our Risk Entities. Initiated and helped implement system enhancements. Defined continuous improvement processes. Provided training via power point presentations to outside entities as well as internal staff on an as-needed basis.
• Developed a new referral file that could be used as a tool to monitor claim data for risk membership. The new file resulted in more explicit solutions for unexplained claim data and increased understanding and effectiveness for the Provider Contracted Risk Entities.
• Reduced the full day training program into a 4 hours training session that ended up being more productive for the trainee without eliminating necessary training materials.
• Created a database using Access that would help monitor pre-admission testing claims for all Risk membership.




Business Systems Specialist (1995-2000)
Served as senior analyst on a System Support team for all Claim functions to assure proper claims adjudication. Development and execution of detailed test plans and test scripts. Worked closely with the programming team to identify and resolve system-related issues to meet business goals.
• Active participant in the roll over of Y2K. Instrumental in all phases of system and regression testing. Responsible for creation of test cases, test plans and execution of detailed test scripts. Effectively worked in a team environment to get the job done with no defects outstanding (weekend and OT work required)

Quality Assurance Analyst (1992 -1995)
Created and completed customer service audits on a monthly basis. Developed customer service procedures and training programs to achieve the highest production and quality goals for mangers and staff.

Customer Service Representative / Senior Administrator (1984 -1992)
Delivered high quality member-focused service for employer groups by various duties such as cash application, enrollment processing and resolving customer issues. Resolved issues based on phone calls / letters from members, providers and plan sponsors. Delegated responsibilities and managed multiple priorities.

EDUCATION
BA- Montgomery County Community College
Online Courses: SQL, HTML

CERTIFICATIONS
Six Sigma Yellow Belt
CSTE Certified

TECHNICAL SKILLS
Proficient in Microsoft Products (Access, Excel, Word, PowerPoint)
Experienced in the following Tools: Rational Suite, Rational Test Studio, CICS, VB Applications and Clear Quest Defect Tracking Tool, TSO and Mainframe, HP Mercury Quality Center Suite 9.2, Test Progress Database, Knowledge of SQL

Certifications
CSTE Certified


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in Perkasie, PA | Resumes in Pennsylvania

View other Quality Analyst resumes, Tester / QA resumes