Help Desk Technician Resume

Title
Help Desk Technician

Primary Skills
PC and Network Technican

Location
US-CA-Sherman Oaks

Posted
Jan-08-09


Objective
Seeking to broaden my skills and experience as a help desk technician.

Experience

Signius Communications, Granada Hills, CA, USA 7/08-12/08
Admin Tech

• Administer configure and troubleshoot network of 26 users on mix Netware/Win XP via NetBIOS
• Daily Tape Backup and Archive and Purge Database.
• Program new accounts for clients.
• VPN to Database to update AArun database and clean database
• Implement Virus and spyware removal on all systems.
• Respond to on call after hours regarding Internet and network outage.
• Take Daily calls from clients and dispatch calls.
• Setup spreadsheet, documents, and emails for clients using Office 2005.

BASA Investment Corp, West Los Angeles, CA, USA 1/04-2/08
Network support specialist

• Setup Connectivity with TCP/IP and Client for Microsoft Network for 4 users on Client Server Based 4 user.
• Build Setup new computers when needed and install memory or video cards
• Respond to On call for network outage and troubleshoot relevant issues.

Teletech, North Hollywood, CA, USA 10/00-5/02
Technical support/Help Desk

• Heavy Email and phone support troubleshooting connection issues on all platforms from Win95 through Win XP.
• Setting up connectoid, configuring I Explore 4-6, extracting and checking winsock.dll and wsock32.dll.
• Working with TCP/IP, dialup adapter, and client for Microsoft networks.
• Customer service skills: Handling customers in a good and efficient manner with a minimal call time.

Education

DeVry University, Sherman Oaks, CA, USA
Working toward B.S Computer Science ( Game and Simulation Programming)
• Courses: C++, Visual Basic, intro to game development, logic and design, Connectivity with Lab.

University of California San Diego, La Jolla, CA, USA 9/2000
Bachelor of Science Biology/minor German Literature

Intelisource, Torrance, CA, USA 11/01
MCP windows2000, school certs for MCDBA, MCSE, and MCSD,
• Training for MCSE (windows 2000), MCDBA (SQL 7.0), and MCSD (VB6), certified as MCP.

Skills
Work diligently, efficiently to find the best solution in a short amount of time. Enjoy challenging tasks.
Excellent customer service and administration skills. Proficient with building PC and network several users. Very proficient with Office 2003 and 2008.

Certifications
Microsoft Certified Professional


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