IT Analyst Resume

Title
IT Analyst

Primary Skills
system administrator, software installation, hardware installation, mainframe, iSeries

Location
US-PA-Pittsburgh

Posted
Feb-11-09

CAREER PROFILE

Experienced and highly capable IT professional with an extensive background in a large scale corporate environment. Responsibilities have included business applications, operating systems, databases, 3rd party software products, hardware installation and configuration, communications and client interfaces on a variety of platforms.

CAREER HIGHLIGHTS

* Converted and upgraded the obsolete software and hardware print environments in four Regional Distribution Centers and three manufacturing plants, eliminating monthly leased-line network and associated support costs.
* Led project to upgrade the Xerox print facilities in the GSK headquarters local data center by reconfiguring multiple mainframe software products and eliminating Windows and UNIX server(s), thereby creating a fully supported environment in accordance with GSK corporate standards.
* Installed, configured and tested various servers and peripheral equipment resulting in the successful relocation of 400+ GSK headquarters personnel without disruption to GSK business.
* Provided GSK and IBM support groups with software and hardware assistance during the relocation and integration of an IBM mainframe and an AS/400 into the corporate data center.


PROFESSIONAL EXPERIENCE

GlaxoSmithKline (GSK) Consumer HealthCare, Pittsburgh, PA 1980 - 2008

IT Analyst III 2002 - 2008
Provided infrastructure support to enable GSK to conduct business efficiently and without interruption.

* Collaborated daily with ACS, Xerox and the GSK client community in diagnosing and resolving system, application, desktop and hardware issues/problems.
* Acted as a liaison for GSK clients and IT groups in their use of various software products, such as z/OS, JES, DB2, CICS, VPS/DRS, SNA, ISPF/COLUMBUS(UNIX) and RUMBA.
* Converted and migrated a critical RS/6000 AIX application to a Sun/Solaris server.
* Installed, configured and maintained system and 3rd party software products on pSeries server(s).
* Provided mainframe DB2/DBA services for the application development group.
* Interfaced with multiple GSK groups to maintain network connectivity to business partners.
* Devised and implemented software upgrade testing plans.
* Assisted GSK mainframe and iSeries support groups and 3rd party vendors with disaster recovery configuration, planning and testing.
* Served as primary contact (24/7) for several business critical mainframe applications.



Sr. Software Analyst 1991 - 2002
Responsible for the installation and maintenance of system and application software, hardware and network connectivity of NT, pSeries and iSeries servers.

* Transitioned multiple servers thru Y2K without interruption to GSK business.
* Installed and upgraded AIX, NT and OS/400 system and application software levels.
* Implemented backup software (Legato) and hardware in local data center.
* Monitored system and application software performance.
* Identified and resolved hardware issues.
* Addressed system connectivity issues to GSK manufacturing sites.
* Provided training for local and remote clients and IT personnel.

Software Analyst 1988 - 1991
Ensured availability of various software products resident on an IBM mainframe.

* Installed and maintained software levels of CICS, IMS, DB2, File-Aid, Dispatch, ZEKE, Panvalet, and $AVRS.
* Provided system support to application development teams.

Programmer Analyst 1980 - 1988
Performed assigned tasks as member of application development group.

* Consulted with clients to identify business needs.
* Designed and coded COBOL programs in support of GSK business requirements.
* Conducted unit and system tests.
* Implemented new and modified programs into the production environment.

Certifications
See above


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