Technical Support Engineer Resume

Title
Technical Support Engineer

Primary Skills
Server 2003,Linux,MySql,SVN,Sql Server 2000,ISA Server 2006.Utangle

Location
India-Nagpur (will consider relocating)

Posted
Feb-06-10

Career Objective

To obtain a challenging position in a progressive company that allows me to build a long-term career in information technology with opportunities for professional growth.


Specific Knowledge

Windows Server 2000 / 2003 installation, configuration and administrationGroup Policy Configuration.
Linux (RHEL5),Ubantu
Router Configuration ( Net gear, Buffalo , D-Link )
Desktop Operating Systems ( Windows 98/2000/XP Pro/Vista )
Untangle & ISA Server 2006 as a Proxy Server
PC hardware, including desktop Linux
VNC Server & Client for Remote administration
Wine Utilities to run the windows compatibility packages
NTFS partition access under Linux
Maintain Web Site C-Panel (Add / Remove User) Quota Management.
Corporate Anti-Virus: Deploying, definition updates, Spy ware and Malware detection and removals
Project documentation & System inventory.
Configuring MS-OUTLOOK and Outlook Express
Installation and Configuration of DNS, DHCP, WINS, RIS Server.


Employment Detail


1. Techior Solutions Pvt.Ltd.

Duration : From 01st Nov 2007 to till date

Job Title : Technical Support Engineer


Responsible for

Windows 2000,2003 Server, 2003 Administration
Linux (RHEL5),Ubantu
Router Configuration ( Net gear, Buffalo , D-Link )
Desktop Operating Systems ( Windows 98/2000/XP Pro/Vista )
Front line of support for all internal calls to our Help Desk
Maintain Web Site C-Panel (Add / Remove User) Quota Management.
Installing and troubleshooting of Intel-based PC workstations, laptops and peripherals.
Establishment of LAN connectivity's using TCP/IP and DHCP.
Configuring MS-OUTLOOK and Outlook Express
Performing backups, applying operating system updates, patches, and configuration changes.
Coordinating with Remote end for Installation / up gradation / Troubleshooting
Installed various software packages using Remote Installation Services and manual configuration.
Responsibility for security. Troubleshooting any reported problems.
Troubleshoot LAN/WAN connectivity
System performance tuning. Insuring that the network infrastructure is up and running.
TCP/IP and Networking: Design, configuration, troubleshooting
Corporate Anti-Virus: Deploying, definition updates, Spy ware and Malware detection and removals
Project documentation & System inventory.
Database MySql, SQL Server 2000 installation, configuration.


2. Sauwahan InfoTech Pvt.Ltd.


Duration : From 01st Oct 2006 to 31st Oct.2007

Job Title : Desktop Support Engineer


Responsible for

Resolving problems reported at desktop level.
Installing and troubleshooting of workstations, laptops and peripherals.
Establishment of LAN connectivity's using TCP/IP and DHCP.
Configuring MS-OUTLOOK and Outlook Express
Performing backups , applying operating system updates, patches, and configuration changes.
Coordinating with Remote end for Installation / up gradation / Troubleshooting
Installation of Various software's related to Organization.
Providing the Technical Support & General troubleshooting at both Network and Desktop level.
Responsibility for documenting the configuration of the system. Troubleshooting any reported problems. System performance tuning.


3. Oriental Insurance Co.Ltd.

Organization : Oriental Insurance Co.Ltd Amravati Div. Branch

Duration : From 2003 to 2006

Job Title : General Insurance Agent

Responsible for

To sell General Insurance Policies
Claim Handling
Customer Care & relatationship management

Certifications
Brain bench Certified Technical Help Disk Support

Brain bench Certified Computer Technical Support

Brain bench Certified MS Windows Vista Desktop Administration

MCSA , MCP


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