Resume of IT/IS - Help Desk

Title
IT/IS - Help Desk

Primary Skills
Experience in installing, configuring, and troubleshooting

Location
US-WI-Milwaukee (will consider relocating)

Posted
Apr-06-08


Objective

Seeking an IT/IS position in which previous education, employment and professional attributes can be utilized and advanced. Prior experience has provided me with the necessary technical, attentive, and communication skills in order to offer pertinent specialized services, while accurately upholding ethical principles and standards within a professional setting.

Professional Profile

Recognized as having strong communication, analytical and interpersonal skills, while have served as a liaison and key resource for tracing and resolving concerns within various specialized environments. Experience in installing, configuring, and troubleshooting Windows 2000 and Windows XP, provide user support-via phone and remote desktop tools, understanding in identifying and troubleshooting, PC hardware and software issues, familiarity in troubleshooting network and local printers, applied research, and proficient in MS Office and internet applications.


IT/ Research/Employment Experience

E JJ OLSON AND ASSOCIATES -- Milwaukee, Wisconsin 2007 - Present
Lead Research Associate
• Plan and implement qualitative and quantitative research projects related to human services, non-profit,
private, community development, and health care facilities.
• Projects include: strategic plans, program evaluations, and assessments on a local and regional level.
• Internal support regarding a variety of computer hardware, software, and network related issues, in turn
resolving concerns in a timely and efficient manner.
• Provide internal desktop/laptop technical support.
• Install and configure appropriate software as needed.
• Password Administration for Windows.
• Performs movement of computer equipment between offices.
• Interview key stakeholders, consumers, and community members.
• Manage work flow of large scale research projects through out duration of various tasks, including designating
assignments to the research assistant and various sub-contractors.
• Work independently and directly with project team in collaboration with research staff and contractors.

INNOVATIVE HEALTH STRATEGIES -- Milwaukee, Wisconsin (contract position) 2006 - 2007
Research Analysis
• Provided data management, data warehousing, and outsourcing services to the Pharmaceutical Industry.
• Responds to technical inquiries and request for assistance from organizations clients via telephone, email
and/or automatic ticket generator.
• Run and review spreadsheets and graphs using internally developed software.
• Calculate rebate invoices using internally developed software.
• Perform reconciliation on rebate totals as needed.
• Prepare written report for manufacturer based on analysis.
• Analyze contracts and other documents as required.
• Perform quality assurance checks on data.
• Effectively communicate both orally and in writing with the customer.
• Track job completion and manage deadlines.

PEACHFORD HOSPITAL -- Atlanta, Georgia (contract position) 2005 - 2006
Clinical Intake Services
• Corresponded with and interviewed research study participants to obtain data for an assigned research project.
• Collected, coded and implemented study information into database and assisted in data compilation as needed.

SCOTT NOLAN ACUTE HOSPITAL - Des Plains, Illinois 2002 - 2005
Psychiatric Technician
• Direct care intervention of child/adolescent psychiatric patients under JCAHO and HIPAA regulations.
• Created and implemented clinical DSM-IV treatment plans concerning patient's individual condition,
progress and discharge arrangements.


ANTONIO R. HAYES-GONZALEZ
_____________________________________________________________________________________________________ antoniorhg12@hotmail.com 2732 North Fratney Street ? Milwaukee ? Wisconsin ? 53212 (608) 234-8960

Research/Healthcare/Employment Experience

ASSOCIATION HOUSE OF CHICAGO - Chicago, Illinois 1999 -- 2002
Research Assistant/Case Manager/Career Development Instructor/Funding Coordinator
• Created and Implemented initial curriculum for both career development and job readiness courses; clients
consisted of low income, previously homeless, prior substance abuse and incarceration
• Administrative functions involved word processing, creating and stabilizing initial database, and maintaining
records to reflect current status.
• Social-economic research in relation to Association House of Chicago program funding agenda, in coordination
with city of Chicago and state of Illinois regulations.

Education

- B.S., Psychology/Sociology; University of Wisconsin-LaCrosse 1999


Certifications

• Microsoft Certified Professional (MCP) 2008
• Comp TIA A+ (Currently Studying; Expected May of 2008)
Hardware
Programming Languages Application and Networking
Software Operating Systems

• Dell PCs/Laptops
• HP PCs/Laptops
• Dell/HP Printers
• Scanners/Copiers
• Routers
• CD/DVD applications
• PDA devices
• A/V equipment •N/A • MS Office Suite
• MS Outlook
• REMEDY (minimal)
• Windows 2000
Professional
• Windows 2000
Network
Administration
• Windows 2000 Server
• Windows XP Pro
• MS Office XP
Professional

Hardware and Software Experience

Certifications
Microsoft Certified Professional (MCP)


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