Business Analyst Resume

Title
Business Analyst

Primary Skills
Report generation via Business Objects X, MS SQL 2005 SSRS, SSIS

Location
US-MN-Minneapolis (will consider relocating)

Posted
Mar-08-09

Summary of Qualifications:
• Ticket creation, escalation to appropriate management and documentation
• Identify outages, bugs and configuration of proprietary business applications
• Windows 98, 2000, XP PC client and 2000 Server troubleshooting
• Troubleshooting VPN, home wireless networks & mobile connections
• MS XP Office, Project 2003, Visio 2003 and Crystal Reports 10
• Database navigation, entry and report building (Siemens and Oracle)
• End user education via checklist and deployment milestones
• Exuberant, patient personality with active listening skills
• Ability to match customer's needs to SLA and business goals
• Report generation via Business Objects X, MS SQL 2005 SSRS, SSIS
• MS Sharepoint Server& MOSS 2007 ? MS Visio & Project ? Lotus Notes


Technical Experience:

Troubleshooting
Netmotion & Cisco VPN
Remote Administrator
Wireless routers
Marimba Tuner (BMC)
Remedy 5.6 & 7
Symantec
Remote Desktop Console
PC Anywhere
Clarify (Amdocs)
System Management
LiveBackup reports
Credant Client/Server configuration
Sales Force Automation (Seibel)
Mobile Laptop Ghost Images
Mobile Inventory Tracking
Oracle 9i
Altiris Deployment Server
Altiris Recovery Agent
Active Directory


? Organization
? Successfully scheduled 479 end user training via phone, one hour in duration within six months. Documenting mobile device inventory and escalating system resource problems.
? Able to enter, negotiate, and document maintenance contract backlog in an unexpectedly fast turnaround time via CSCC web interface.
? Adherence to Standard Operating Procedures across departments to ensure project success.
? Developed MS Office licensure database for Microsoft audit.
? Communication
? Work collaboratively with vendor Account Managers across regions in order to address contract policy for external customers.
? Decreased low priority "End User Training" (inbound calls) by 40% through Deployment Checklist service calls (outbound scheduled calls).
? Ability to coordinate project documentation via virtual team community within an IT deployment project.
? Support and troubleshooting for mobile devices via remote connection: Blackberries, Vaio & Dell Laptops, mobile connectivity, PDAs and mobile printers.
? Written two business plans which secured business loans for small businesses.
EDUCATION:

Saint Mary's University of Minnesota, Minneapolis, MN
Information Technology Bachelors of Science May 2007

Minneapolis City College, Minneapolis, MN
Computer Support and Network Administration Associates of Applied Science May 2004


PROFESSIONAL EXPERIENCE:

Information Technology Contracting
(February 2007 -- July 2008)

Contract Administrator (Qwest Communications)
• Managing Cisco Regional SAMs contacts to simplify business processes.
• Able to enter, negotiate, and document maintenance and quote contract backlog in an unexpectedly fast turnaround time.
• Training coworkers quoting process, use of CSCC & SCC web interface and follow up vendor documentation.

Security Application Analyst (Cargill)
• Updating virus definitions and Symantec version, Altirus recovery solution troubleshooting.
• Upgrading delta TCO image version for compliance.
• Troubleshooting Active Directory profiles and Identity Management.

Data Migration Engineer (Hennepin County Medical Center)
• Migrating image studies from Siemens to Oracle 9i.
• Database report generation to verify migration integrity.
• Troubleshooting failed migrations, reporting data differentials.

Help Desk Analyst (Saint Jude Medical)
• End user education and documentation of image bugs.
• Troubleshooting of mobile devices and wireless networks.
• Verifying current mobile assets according to system reports.
• Troubleshooting, upgrading, and verification of encryption policies.


Administrative Support and Information Management
(January 2000 -- October 2004)

Health Information Management (Allina and Park Nicollet Health Systems)
• Troubleshoot Oracle report's misconfigured data fields with vendor in order to identify missing information for timely reporting.
• Retrieval of daily reports from Oracle database through Medic software application.
• Enforce chart completion requirements of medical staff, state, HIPPA, and JCAHO.

Executive Secretary (Norwest Bank)
• Compiled reports for Vice President review via legacy system (Lotus 123).
• Developed PowerPoint presentations for regional conferences.
• Managed switchboard phones, filing, taking meeting minutes, organizing files and mail.

Purchasing Assistant (Dain Rauscher Bosworth)
• Reconcile past due account payables according to purchase/maintenance agreement reducing $140,000 loss margin.
• Reclaimed numerous PC and network peripherals after several office moves and satellite office relocations.
• Created MS Office licensure database for Microsoft audit.
Accounting Clerk (Digi International)
• Entered data and balanced general ledger via BAAN.
• Prepared expense reports for managerial leadership and sales force.
• Compiled account receivable reports for overseas offices.

Financial Operations (Schroeder Investments)
• Electronic wire transfers from investment firm to trading floor.
• Database reconciliation between legacy mainframe to SQL DTS reporting tool.
• Electronic scanning of archive documents.

Receptionist (Northland Real Estate)
• Switchboard management of incoming calls.
• Mail, written and electronic communication management.
• Purchasing of office supplies.
• Market research survey collaboration.

Certifications
See above


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