Resume of Information Technology Technician

Title
Information Technology Technician

Primary Skills
TCP/IP, LAN, WAN, Routers, Switches, Access Points, Firewalls, VPN, Active Directory 2003, Win Server 2003, WiFi

Location
US-CA-El Cajon

Posted
Nov-27-07



SUMMARY
* 10 years IT experience supporting academic, corporate, hospitality, individual and small business users.
* TCP/IP, LAN, WAN, Routers, Switches, Access Points, Firewalls, VPN, Active Directory 2003, Win Server 2003, WiFi.

EDUCATION
California Polytechnic State University, San Luis Obispo, CA
Bachelor of Science, Business Administration,
E-Commerce, Marketing Concentration, June 2002
*Hope Scholar, Dean's List, Varsity Letter Winner, Mustang Award

SKILLS
* Win 2000,XP,Vista
* Linux, Macintosh
* C++, Java, Perl, VB
* HTML, CSS, JavaScript
* SQL, XML
* Resort Data Processing
* Microsoft Office Suite
* Dreamweaver, Front Page
* Fireworks, Flash
* Photoshop
* Crystal Reports
* Veritas Backup Exec.

RELATED COURSEWORK
* Fundamentals of Computer Science, C++
* Fundamentals of Computer Science, Java
* Internet Marketing
* E-Commerce: Development and Business Structure
* Introduction to Information Systems in Business

EXPERIENCE
Information Technology Technician Sept. '03 - Nov. '07
Pacific Cambria Inc., Cambria, CA
* Provided desktop support for 100 users across multiple hotel properties and departments.
* Performed remote and onsite IT administration, including Email support, Active Directory services, Citrix management, and troubleshooting.
* Managed multiple projects including preventative maintenance, guest internet/PPV services, user upgrades, cell phone repeater system, and e-concierge.
* Created and managed custom reports, corporate Intranet, and online hotel reservation book.
* Implemented and managed public WiFi networks for hotel guests at multiple hotel properties.
* Consulted with hotel managers and provided IT solutions.

Key Projects, Pacific Cambria Inc. >>>

Cell Phone Repeater Installation:
Cambria Pines Lodge, Cambria, CA
* Identified problem and implemented solution to increase revenue by installing a cell phone repeater system throughout the conference rooms, lounge, and lobby areas for guests to use their cell phones in a poor coverage area.

Wireless Internet Hotspots:
Moonstone Hotel Properties, Cambria, Monterey Peninsula, Yosemite, CA
* Provided guests with in room and common area WiFi access at 10 hotel properties including site survey, installation, management and support of the wireless networks.

E-Concierge Guest Services:
Moonstone Hotel Properties, Cambria, San Simeon, CA
* Created a system to provide hotel guests with local and hotel information on a computer installed in the lobby using Dreamweaver, Fireworks and the existing website.

Desktop Workstation Upgrade:
Cambria Pines Lodge, Cambria, CA
* Performed computer hardware, OS, software upgrade/re-installation for all corporate users to system administrator's specification.

Holiday Garden Sound:
Cambria Pines Lodge, Cambria, CA
* Designed and managed an outdoor sound and speaker system to compliment the annual holiday light display.

IT Specialist Jun '02 - Aug '07
Independent Contractor, San Luis Obispo, CA
* Instructed clients how to use Windows XP, Microsoft Office, common Internet tasks.
* Supported technical issues.
* Created custom spreadsheets and web pages.
* Developed e-commerce solutions

Computer Lab Monitor Sept '99 - Jun '02
I.T.S. Cal Poly Univ., San Luis Obispo, CA
* Provided student / faculty users with PC and MAC support for Internet, Email, Adobe, and Microsoft Office.
* Developed web pages using Adobe Photoshop, Flash, Fireworks, HTML, CSS.
* Performed CBT training in Microsoft, Internet, and Network courses.

Intern, Network Administration Summer '99
Univ. of Georgia Athletic Dept., Athens, GA
* Supported network administrator with hardware setup, software installations, and tech support.
* Created department Intranet.

Certifications
See above


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