Self-motivated, detail-oriented, Quality Assurance (QA) Analyst with solid experience testing both web based and installation based software applications. Proficient in software development life cycle including test strategy preparation, test plan development, test case creation, test execution and bug tracking. Experienced in the use of agile approaches, including Test-Driven Development and Scrum. Excellent interpersonal, verbal, and written communication skills. Seeking a QA Analyst or QA Test position where I can use my knowledge and experience to contribute to the goals and growth of the organization.
SUMMARY OF QUALIFICATIONS • More than 20 years IT experience with importance on Software QA in a variety of industries including insurance, medical, and manufacturing. • Experienced in developing Test Plans, Test-Case Designs, and Test Scripting based on User Needs, specifications and Systems Needs documents. • Capability to apply wide technical and practical skills to manage and execute white-box and black-box tests and to evaluate needs for software designing, development, and validations as well as data-driven testing. • Areas of Expertise: test development, scheduling and execution, Agile, SCRUM, SDLC (Software Development Life Cycle). • Able to study new technologies and tricky concepts rapidly and execute them. • Outstanding analytical, decision-making, problem solving and management skills with the ability to organize activities in fast speedy team environment.
Software: HP Quality Center (load test scripts, test, defect tracking), QTP, MS Office (any version), Interactive Voice Response, JCL, Microsoft Access, MS Excel, MS Word, MS Visio, Datawarehouse, MS Office Communications Server 2007, Paint Shop Pro, Registry Editor, MS Outlook, Outlook Web Access, Lotus Notes, VPN / SecurID, Remote Desktop, VERITAS Storage Exec, Cisco VPN Client, Service-Now, IGEL Universal Management Suite, Windows Media Encoder, Rumba, Citrix
Hardware: CD/DVD ROM, Digital Modems, Routers, Hard Drives, Laptop, Non Plug and Play Devices, Plug and Play Devices, Power Supplies.
Computer Aid Incorporated (Client -- Independence Blue Cross) 6/2010 -- present Quality Assurance Specialist in an Active Leadership Role • Analyzed business and system requirements, managed development of specifications to create and execute detailed test plans, and verify bug fixes. • Gathered requirements for the User Groups on different projects and documented on Share Point. • Developed and communicated project/task estimates and project plans. • Wrote detailed test scenarios and test cases in excel sheet and imported them into Quality Center. • Interacted with developers for requirement, design and code changes as well as ensuring required testing has been covered in the test scripts. • Conducted meetings with the users groups and IT project manager for scheduling software installs and testing. • Executed test cases and logged defects in Quality Center, re-tested defects, analyzed defect with Users and Developers. • Documented and tracked test defects in Quality Center and shared test faults and outcomes with the project managers and the application developers. • Set up monthly and weekly software install schedules. • Helped test groups with performance testing once the software was installed on the test lab computer systems. • Broadly done manual testing, constraints verification testing, and functional testing as part of full life-cycle testing. • Performed GUI testing, Functional testing, Integration testing, Regression testing, and Negative testing. • Where possible, recommended test scripts that could be automated in order to decrease the time needed for future testing cycles. • Acting as “Project Test Coordinator”, I coordinated the overall activities of the entire testing team. • Working in an agile environment (in 30 day sprints), acted as ScrumMaster in regular scrum meetings to gather information of any bugs, problems and risks. • Worked in an active client-facing role to offer weekly project conditions and status reports to project managers and testing managers. • Handled many test projects while meeting fixed to release deadlines as well as obtaining required sign-offs. • Assured customer satisfaction with proper documentation and reports. • Designed and implemented new quality assurance dashboard which included an automated metrics reporting system. This dashboard was later presented to (and used by) all company teams as the standard. • Created a multi-team Knowledge Transfer dashboard to cross-check applications that were tested by previous teams so as not to duplicate effort. • Maintained installation documentation for auditing purposes. • Designed forecasting tool to predict how many team members would be required for upcoming months. • Trained new staffs on quality assurance procedures and Quality Center.
Maintech (Client -- Carpenter Technology, Corp.) 5/2009 -- 6/2010 Help Desk Analyst • Created thoroughly documented tickets for reporting accuracy in accordance with established policies and procedures. • Provided accurate solutions to level 1 end-user reported incidents, modeling the highest levels of support orientation and professionalism. • Correctly identified incident severity and assigned the appropriate support teams for resolution, adhering to the established service levels for incident management. • Developed rapport and established a service confidence with Tier 2, 3 and 4 groups. • Submitted knowledgebase articles to help improve first-level resolution and minimize quality issues. • Initiated service improvement recommendations based on involvement in the incident management process. • Maintained a current knowledge of all customer supported applications and services.
Computer Aid Incorporated (Client -- Carpenter Technology, Corp.) 1/2008 -- 5/2009 Infrastructure Architect • In charge of the Server Optimization Project to clean and optimize file server data • Given full administrative rights on the Carpenter domain and given the responsibility of creating and managing administrative, service, and functional accounts. • Perform BI Promotions, Notes Application Migrations, and Team Site Creations. Wrote step-by-step instructions for all infrastructure members to follow for these procedures. • Reorganized old Datawarehouse records into a much more efficient data mart system. • Corrected/reset firewall permission settings on 100+ user accounts which were allowing for a potential security breach. • Used "Service Account Manager" to scan servers in order to identify Active Directory service accounts that were being used for a service. • Created and populated new active directory security groups. • Handled all file server security requests • Reviewed and updated drive mappings and login scripts as needed. • Created new Global and Domain Local groups • Verified any virtual directory changes required. • Conduct robocopy of migration data • Used "Remote Desktop" to increase user fileshare server quotas • Schedule delivery of Iron Mountain tapes to Sungard • Designated as "Primary Administrator" on all MOSS site collections. • Business Intelligence Report Definition Promotion - work closely with QA & MOSS developers to make necessary modifications to rdl files. • Perform all "Super" Tier 2 Help Desk requests (items from Level 2 which require admin rights) and documented all completions using MS Word. • Using "Hyena" program (to provide list of inactive Active Directory users & computers) disabled and deleted inactive computer accounts on a monthly basis. • Single source support for multiple network upgrades and migrations. • Moved all company employee accounts from old MS Office Communicator server to the new server. • Set up the new Data Center Command Console and assigned as data center Mainframe Computer Operator. • Mainframe operator duties included: scheduling jobs, manage job output, track job failures (notifications & fix actions), check dispatch outputs, perform JCL submissions, monitor emergency password usage, process change requests, print Payroll & AP checks, and schedule delivery of backup tapes to Iron Mountain & Sungard • Designed GUI system for users to add printers by a simple one-click method using MS Visio and MS Excel,. • Physically relocated 2 mainframe server racks and associated cabling. • Assisted with several Disaster Recovery tests
Computer Aid Incorporated (Client -- Draeger Medical) 1/2007 -- 12/2007 Technical Trainer • Migrated approximately 800 internal/external company employees from Lotus Notes to Microsoft Outlook, including sales and service. • Authored procedures which standardized the pre-migration check process and established consistent system settings to eliminate errors, while reducing the time needed for the actual migration. This checklist plan was distributed throughout the entire help desk for company-wide use. • Represented the company throughout the entire migration process to ensure that internal IT expectations were communicated effectively and implemented according to company standards. • Collaborated with department managers to analyze and document process and system workflows using Remedy Action Request System. • Provided second level support to internal Help Desk to resolve user concerns with specific applications, including Windows XP, Microsoft Outlook, and numerous industry specific applications. • Prepared documentation and training materials, coordinated technology related training. • Challenged to provide timely resolutions to support mission-critical application users. • Consistently recognized for Superior Performance and featured in the Draeger Medical company newsletter.
EDUCATION / TRAINING
BS in Computer Science AAS in Electronic Systems Technology Community College of the Air Force/University of Maryland, Japan
Quality Software Testing Vericenter University Comprehensive Quality Assurance and Testing course that provides intensive training in test planning, test design, test implementation, test execution, and defect tracking.
SharePoint Site Manager Training Carpenter Technology
Total Quality Management training Yokota Air Base, Japan
U.S. Air Force Leadership Academy Yokota Air Base, Japan
Satellite Communications - Advanced Troubleshooting School Ft. Gordon, Georgia
Space Satellite Communications/Electronics School Keesler Air Force Base, Mississippi Basic electronic and electric principles, satellite communications training.