Resume of IT management, Project manegement, MIS

Title
IT management, Project manegement, MIS

Primary Skills
DNS, Active Directory and MMC, Networks and CISCO devices, Process Management, Team Lead

Location
US-CO-Denver (will consider relocating)

Posted
Apr-09-08

EDUCATION

Bachelor in Business Administration in Management of Information Systems -- University of Turabo, Puerto Rico, 2001.
• Air Force Reserve Officer Training Corps (AFROTC) -- Flight Commander

EXPERIENCE: Captain, United States Air Force

June/06 -- Oct/07 -- Officer In Charge of Customer Services Center: Lead element of 14 NATO international members responsible for communications and information systems. Daily administration and operational support by establishing work priorities, validating systems integrity and availability.
• Improved Customer Services Center by establishing new policies based on ITIL Service Support concepts
• Managed HQ entire Communications and Information systems overhaul, 400+ hardware devices installed
• Administered three teams: Customer Help Desk Call Center, Tech Support Center and Cable Team

June/04 -- June/06 -- Chief Global Command and Control Mission Systems (GCCS): Lead element of 36 military and civilian technicians responsible for managing functional system administration in support of HQ's Command and Control systems. Managed daily operations, coordinated software and hardware upgrades, security operations and future technologies testing laboratories.
• Directed operations of three sections: Customer Help Desk, Tech Support Center and Training Team
• Managed implementation of $795K command and control systems upgrade for 2,600+ customers
• Achieved 99% systems availability enabled 28,000 military deployment and 77M tons of cargo delivered
• Coordinated training of military and civilian personnel on command and control systems

June/03 -- June-04 - Assistance Element Chief, Network Management: Lead 18-members of Air Combat Command's Network Operations and Security Center infrastructure element, providing command-wide information assurance and defense to networks and information systems.
• Managed daily priorities of highly skilled IT networks technician and system engineers
• Advised commanders on policy, training, technologies, capabilities, integration and systems maintenance issues.
• Directed architectural design and integration of network monitoring applications for command

July/01 - June/2003 Officer In Charge Of Wireless Communications: Managed Base-wide personal wireless communications systems including Cellular phones, Portable Radios, Pagers, Base stations and associated end equipment. Tracked and verified ownership and compatibility of all wireless capabilities. Ensured quality of service from contracted provider.
• Led work center to best personal wireless communications program since its establishment in 1999

ADDITIONAL INFORMATION:

LANGUAGES
Fully bilingual: English and Spanish (Speak/Read/Write). Limited Portuguese (Brazilian)(Speak).

SECURITY CLEARANCE
Active Department of Defense Top Secret/SCI Clearance

Certifications
See above


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