Resume of Account Manager

Title
Account Manager

Primary Skills
Business Objects

Location
US-NV-Las Vegas (will consider relocating)

Posted
Oct-21-07


Summary

Dedicated, dependable, and hard-working professional who learns quickly, manages multiple tasks, and develops strong relationships with customers with 5+ years of experience as an award winning representative team player in the commercial finance industry.

· Six Sigma Greenbelt Certified
· Project Leader
· Business Objects XI
· Behavioral Management
· Building Relationships
· Sales
· Coach


Professional Experience

COPIER SOURCE, 2007-CURRENT, Lake Havasu City, AZ
An authorized Xerox Sales Agency

Xerox Account Manager
Sell document solutions. Develop and maintained customer relationships.

GE COMMERCIAL FINANCE -- CAPITAL SOLUTIONS, XEROX CAPITAL SERVICES, LLC, St. Petersburg, FL 2001-2007
A joint venture between GE Capital and Xerox Corporation

Representative/Contract administrator/Web Developer
Administered contracts from delivery to install. Maintained and developed the Business Centers website.

· Lead and developed a meter rebate tool for the State of Colorado Xerox contract using Business Objects by mechanically tracking revenue and calculating the 1% rebate due to the customer at the end of the month that saves the business 40 employee- overtime working hours.

· Directed and coordinated a team of 10 employees that changed the APDB pooling approval process by logging non-inquiries to a APDB billing focal making the process Sarbanes-Oxley compliant.

· Planned, designed and implemented Origination organization website with deployment to the entire Xerox Sales and Xerox Capital Services Organizations with Senior Leadership approval.

· Managed project lifecycle (initiation, planning, execution, and closure) and delivered: Extreme Makeover “Job Shadowing” initiative, employee beta-test and site program launch for employee enrichment and satisfaction.

· Won the “CBR of the Month” award over 10 times over a 5-year period, as nominated by management, and peers, based on productivity and quality.

· Accomplished Order Cycle Time 12 out of 12 months by working order within 1.6 days.

· Decreased Total Error Register Items from 50 to 17 in 6 months by elevating DNI and RNC issues to proper channels within the organization.


POLYTECH HIGH SCHOOL, Woodside, Delaware 1997-2001

Substitute Teacher/Assistant Cross County & Track & Field Coach

· Hands-on experience with small and large classes and within various age groups, educational and grade level.

· Teach basic social block (Math, Science, Social Studies, English) and reading programs

· Men's cross county team had the highest conference finish in school history.

· Women's track & field team had the highest State finish in school history.

Education

Bachelor of Science, Information Technology -- University of Phoenix, Tampa, FL
Associates in Computer Information Systems, Delaware Technical & community college, Dover, DE
Diploma, Polytech High School, Woodside, DE

Professional Development

Six Sigma Greenbelt certified, University of Michigan Engineering
100+ hours Professional Development Training
(Communication, Time Management, Leadership, etc)

Technical Skills

Systems: Microsoft Windows (95, 98, NT, 2000, & XP), Unix, Redhat Linux
Languages: J2EE (including EJB, Servlets, JSP, Struts, JSTL, JDBC, Swing, AWT, Applets, Beans, RMI), Business Objects, Visual Basic 6, HTML, XML, SQL, C, C++
Applications: Business Objects XI, Macromedia Dreamweaver 8, Microsoft Visual Basic, Microsoft Office products, Borland JBuilder, Sun Microsystems NetBeans
Servers: Microsoft Personal Web Server, Microsoft SQL Server, Microsoft Internet Information Server, and Netscape Enterprise Server
Databases: MS SQL Server 2000, Legacy, MySQL

Certifications
Six Sigma Greenbelt certified


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