Resume of IT Director

Title
IT Director

Primary Skills
Hands-on leader experienced in managing an IT organization and company infrastructure in varied environments

Location
US-UT-Salt Lake City

Posted
Jan-24-08


Objective
============================================================
Seeking an IT management position that offers opportunity to
grow while contributing to an organization's mission by
leveraging my technical skills and management experience.

QUALIFICATIONS AND SKILLS
============================================================
* Hands-on leader experienced in managing an IT organization
and company infrastructure in varied environments from
small rapidly growing start ups to supporting growth in a
multi-billion dollar business.

* Experience implementing complex business systems.
Responsible for performing a detailed business process
review and took the lead in the selection process for
various new business systems including Enterprise Resource
Planning, Professional Services Automation, and Customer
facing web portal solutions.

* Extensive experience implementing, maintaining, and
scaling data and voice infrastructure for multiple sites
from the ground up including reviewing service providers,
selection of finalists and negotiation of contract rates
and terms.

* 8+ years experience selecting, implementing and managing
back office systems including Active Directory, Windows
Server, Exchange Server, Terminal Server, Citrix
Presentation Server, SMS, MSSQL, VMWare, Oracle, Netware,
Source Safe, Perforce, Doors, etc.

* 7+ years experience designing, implementing, maintaining
and managing local and wide area networks including
firewalls, VPN appliances, routers/layer-3 switches,
managed switches, wireless infrastructure, video
conferencing systems and multiple service providers.

* 6 years experience designing and implementing internal
solutions using Oracle, MSSQL, C#/ASP.net, ASP/VBScript,
Java, and Microsoft VB with an emphasis on 3-tier web
application development.

* 6 years experience implementing and administering security
in an enterprise environment including internal security,
firewall configuration, point-to-point VPN, hub and spoke
VPN, remote VPN, patch management, centralized security
auditing (anti-virus, spyware, etc.), and group policy
design/implementation.

* Experience supporting every part of the organization
including marketing, sales, finance, engineering,
manufacturing, and administration.

* Expert level experience providing end-user support
delivering timely resolution to desktop, network, and
software issues/requests.

* Expert level experience installing, maintaining, and
troubleshooting Windows/Intel based desktop, workstation,
and server hardware.


PROFESSIONAL EXPERIENCE
============================================================
IT Manager
2006 to Present
Courion Corporation
Framingham, Massachusetts
----------------------------------------
* Managed IT staff providing the needed strategic and
tactical support.
* Responsible for initiative to select and implement a
Professional Services Automation system to support time
tracking, project management, and billing for Courion's
services organization.
* Planned and executed a server consolidation and back
office virtualization project using VMWare technologies to
reduce number of physical systems and enhance data center
flexibility, reliability, and efficiency.
* Worked with organization to design and document business
continuity strategy. Designed, implemented, and tested
disaster recovery procedures and infrastructure to ensure
IT related requirements of the business continuity plan
were satisfied.
* Documented service level agreement (SLA) metrics and
implemented automated reporting system giving the
organization visibility into both IT SLA performance as
well as Customer Support SLA performance.
* Implemented extensive monitoring system to track system
availability and alert upon outages as well as provide
system performance and capacity information for planning
and budgeting activities.
* Created and manage an IT strategy and budget detailing
projects to support company goals and initiatives.

IT Manager
2002 to 2006
Avidyne Corporation
Lincoln, Massachusetts
----------------------------------------
* Promoted to this role from Network Administrator. Hired
and managed a staff of two. Supported company growth from
3 offices and 70 employees to 5 offices and 200+
employees.
* Played an instrumental role in the integration of an
acquired company that required extensive merging and
integration of IT systems.
* Consolidated multiple ISP's and long distance providers to
a single provider resulting in guaranteed quality of
service, secure site-to-site communications, and reduced
recurring costs by $50k (30%) while tripling bandwidth
capacity.
* Designed, built and implemented an integrated custom web
based RMA/Repair Tracking application with both Oracle and
MSSQL based business systems to simplify workflow and
increase visibility.
* Manage and assist a staff of 2 to provide day-to-day
support for 200+ users across 5 offices, 2 work sites, and
1 co-location facility. Developed a knowledgeable
escalation process for user support requests.
* Create and execute a growth plan detailing specific
projects and tasks IT would complete to support the
companies growth goals and requirements.
* Provided guidance and input to Sr. Management in
developing Company's long term strategic plan. Work
closely with business unit managers to define current and
future IT needs and developing plans to meet those needs.
* Use any available tools to provide users access to
business intelligence data when appropriate. As an
example, created web interface that provided budget to
actual reporting allowing department managers to track
their spending on demand.

Network Administrator / IT Generalist
2000 to 2002
Avidyne Corporation
Lincoln, Massachusetts
----------------------------------------
* Performed all duties as a single person IT department for
a small multi-site company. Supported company growth from
2 offices and 30 employees to 3 offices, 2 remote work
sites (airport hangars), a collocation facility, and 100
employees. Responsible for implementing and supporting
all phone networks, data networks, workstations, servers,
applications, and end users regardless of their location.
* Installed and maintained all back office servers including
Exchange, IIS, SMS, Oracle, SQL, AltiGen PBX, and various
server based development tools such as SourceSafe,
Perforce, PVCS, DOORS, PDMWorks, etc.
* Provided day-to-day support for 100+ end users in person,
over the phone, or via e-mail.
* Implemented, supported, debugged, and developed E-Volution
(Oracle based ERP system), created ad-hoc reports using
Cognos Impromptu and Crystal Reports, built ASP
2.0/ASP.net based reports and applications.
* Implemented, administered and maintained a hosted network
operations center and e-commerce engine that provides both
real-time weather data for general aviation aircraft and
web-based applications to assist the billing and support
of these activities.
* Participate in non-IT related projects such as facilities
build out, Company moves and project testing when needed.

Systems Technician, Tech Support Specialist, etc.
1995 to 2000
Marriott World Wide Reservations/Guest Services
Salt Lake City, Utah
* As a Systems Technician Provided day-to-day service and
support of 450 user multi-server network including
maintenance, enhancement, installation, and configuration
of both network and workstation hardware and software.
* As a Technical Support Specialist Supported end users and
implemented security for enterprise wide database
applications.
* As an On the Job Trainer Trained new-hire associates on
reservation sales skills, any related system and company
policy.
* As a Sales Support Lead Agent Supported end users in a
sales call center environment by providing a knowledgeable
point of escalation.


EDUCATION
============================================================
Northeastern University
Boston, MA
BS degree in Computer Engineering

Middlesex Community College
Bedford, MA
AS degree in Computer Science
Member of Phi Theta Kapa Honors Society

IT Industry Certifications
* Microsoft Certified Systems Engineer (MCSE/MCP) NT4.0
Track
* Certified Netware Administrator (CNA) Novell Netware 5.0


Other
============================================================
References, cover letter, and MS Word version of resume
available upon request.

Certifications
See above


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