· 5+ years of total IT experience in Business Analysis, Requirement management, Infrastructure Management, Portal Server Administration and Testing. · 4+ years of experience in Data Preparation on FACETS, Preparing RTM (Requirement Traceability matrix), Preparing application Use cases and Writing technical design documents. · Expertise in working with Mercury Test Director. · Strong experience in data modeling, writing technical specifications, PSC (Post Sign of Changes), testing and integration, software enhancements and production support. · Worked extensively with IBM WebSphere Portal, and Web Technologies like (HTML, XML), JavaScript, JSP and Servlets. · 2+ years of Experience with Manufacturing and education industry like Coach and EDMC. · 2 years of experience in Health care Insurance domain and have worked for Insurance companies like WellPoint (Associated with Anthem and Blue Cross Blue Shield). Was also awarded with Health Care Domain Specialization Certification. · Worked as Content specialist and Portal server administrator for SharePoint Server 2007. · Highly energetic with an excellent work ethics and ability to perform under strict deadlines as well as working with team members to accomplish the task. · Proficient working and customizing portal servers like IBM WebSphere Portal and Microsoft SharePoint Server. · Have good communication skills, be able to clearly understand and transform concepts into programming logic
Technical Summary:
Platforms/Technologies: IBM WebSphere Portal, SharePoint server, JAVA, JSP, Servlets, Beans, HTML, XML. Environment: Worked on Windows 95/98/2000/XP and Windows 2003 sever. Software Tools Used: Mercury Test Director, IBM RAD, Microsoft Office tools namely Excel, Outlook, PowerPoint, Word and Microsoft Visio. Other Technologies: JavaScript 1.2, VBScript, FACETS.
CORE COMPETENCIES: Business Analysis Project Management Infrastructure Management Portal Server Administration
Certifications: 1. IBM Websphere Portal Certification. 2. Health Care Domain Certification.
Professional Experiences:
WellPoint, INC http://www.wellpoint.com/ Jan 2007 -- Till Now Business Analyst/Tester
WellPoint, Inc. is a large, U.S. based Health Insurance Company and the largest member of the BlueCross BlueShield Association. WellPoint is currently serving the needs of approximately 35 million medical members nationwide and offer a broad range of medical and specialty products. The Project involved reformation of the Employer portal application which was used by the member companies to enroll, re-enroll and to retrieve details of their Employee's and related Dependents. The Portal was implemented for health, Life and Disability products and related entities like salary, benefits etc. The application was reformed/re-designed to accomplish new set of requirements(like providing single access point to Web content, applications, implementing personalization and collaboration etc) using IBM WebSphere Portal.
Responsibilities:
· Designed and developed Technical Design Documents, Wireframes and requirement specification documents based on the client's business and functional requirements. · Involved in conducting JAD sessions with various stakeholders like Accounting, Financial Aid, Registrar and ADR's for understanding requirements, vision and scope and highly critical areas of the application. · Involved in Data Preparation on FACETS required for Manual and automated script executions. · Worked intensively on Mercury Test Director. · Worked intensively on IBM Websphere Portal as a configuration manager. · Followed the UML (Unified Modeling Language) based methods using RAD (Rational Application Developer). · Prepared Pre and Post Survey questions for the usability testing. · Worked Extensively on Visio, MS Word and Excel 2007. · Involved in complete Phase of System Integration Testing and Assembly Testing. · Clarified client requirements, business needs and project objectives to the developers for customization of the application. · Took the responsibility of identifying new process, finding out gaps in existing process, arranging training modules for new process development and implementation. · Involved in various business operations and helped the organization to achieve cost-effective production with increased quality, efficiency and satisfied customer service. · Facilitated the weekly meetings with the review teams to continuously improve the QA process for the application development. · Involved in Designing and Developing Test Scripts to test the application. · Developed online help resource for the New Portal application.
Environment: Microsoft Office tools namely Access, Excel, Outlook, PowerPoint and Word, MS Visio, Rational Unified Process (RUP), UML, Use Case Diagrams, MS Office, WebSphere Portal, SharePoint, Java, JSP, JavaScript, Windows XP/Vista.
COACH INC, NYC http: / /www.coach.com June 2005 -- Dec 2006 Business Analyst/Content Specialist
Coach is a leading American designer and maker of luxury lifestyle handbags and accessories. Coach has more than 300 stores across US and is well know brand for leather bags and sunglasses. The Project Involved SharePoint Intranet Portal used by stores to access basic information about Coach Products, upcoming events and for latest announcements. The Portal Project was reformed and enhanced based on the survey and JAD sessions with various stakeholders like business, marketing and end-users (Store--owners).the Portal was also upgraded from SharePoint Portal Server 2003 to Microsoft SharePoint server 2007(MOSS).
Responsibilities:
· Worked on initial design and functional requirements phase for the re-design/re-launch of the SharePoint Portal application. · Wrote functional requirements and Prepared Wireframes for interactive web sites based on information gathering sessions with business, marketing and technical team members. · Defined information architecture for SharePoint websites, including wireframes and navigation. · Devised customer models and sample scenarios used for information architecture in site redesign. · Conducted competitive analysis of features, functionality and usability of online store retail web sites; derived recommendations and best practices for development of a new online retail Portal site. · Worked with web developer in optimizing functionality, labeling, and usability of store retail site. · Researched, designed, and documented content management procedures for collecting multilingual content from clients. · Worked with graphic designers for branding the Portal Site and wrote a branding guide. · Assisted the administrators and developers with design and Content of the retail site. · Involved in preparation of Unit Test Cases. · Prepared User Manual and SharePoint Survey for store owners. · Tracked changes and updated documentation and manual for websites and subsites. · Wrote reference material for software developers and administrators to clarify the type and use of the content. · Managed Workflow of the content and supervised a team of 25 consultants.
Environment: SharePoint Server (MOSS 2007), MS Visio, SharePoint designer, HTML, Javascript, Windows Server 2003.
EDMC, Pittsburgh Jan 2004 -- June 2005 http://www.EDMC.edu
Content Owner /Analyst
Education Management Corporation is among the largest providers of private post-secondary education in North America. It is the owner of The Art Institutes, Argosy University, Brown Mackie College and south University build across 87 locations in North America. Project included managing content and maintaining Intranet Portal for EDMC's HR dept. The Intranet Portal was build in SharePoint server 2003. The Portal was designed for the internal employees of EDMC and for students of schools under EDMC group.
Responsibilities: · Perform requirements gathering while adhering to SDLC industry best practices. · Ensure that the development of information system solutions properly reflects the business functional needs for change improvements. · Organize and keep the portal updated with the latest required content. · Reviews existing methods and procedures, and modifies as necessary to accomplish specific assignment. · Organize calendars, client meetings and conference calls, collating and distributing agendas, minutes and actions where required. · Document JAD sessions dialogue and distribute minutes to the team thereafter. · Assist the Project Manager in developing the communication plan, project charter and progress report · Involved in debugging and troubleshooting problems under time constraints. · Monitor project status to ensure progress toward completion, required procedural steps are completed fully and timely, participants are informed of progress, and project deliverables are appropriate. · Upon project completion, closes files and review records to ensure documentation is appropriate and complete. Environment: SharePoint Server 2003, HTML/DHTML, JavaScript, Windows NT/Windows server 2003.
Accenture Consulting (Chennai,India) Jan 2003 -- Dec 2004 Business Analyst/Network Administrator
Accenture is a global management consulting, technology services and outsourcing company. Projects undertaken were related to Manufacturing, IT and Financial industry clients.
Responsibilities: · Interact with client to study and analyze requirements specifications for the Hardware and Network system. · Established Windows 2000 Client/Server Network for nearly 20 clients. · Involved in Configuring Windows 2003 Server by making Groups and Permissions. · Involved in Installing and Configuring Windows 2000/NT Server for Client interaction. · Involved in configuring Outlook server in an industry. · Networking various Resources like Printers, Scanners, with Server/Client workstations and implementing Sharing. · Involved in establishing and working on Tomcat Server.
Environment: Windows Server 2003,Windows NT, Windows XP,Windows 2000 and Tomcat server.
Certifications
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