Director of Technology Resume

Title
Director of Technology

Primary Skills
Consolidation, Virtualization, SaaS implementations, Technology Management

Location
Canada-ON-Greater Toronto Area

Posted
Oct-05-09

PROFESSIONAL PROFILE

As an accomplished, multidisciplinary, technology management professional with a proven ability to manage complex technical projects, I thrive as a strategic, problem-solving team leader. Further, my strong technical abilities enable me to stay involved throughout the length of any issue.

I also have significant experience in the area of customer service, and consider myself a driven individual who always goes the extra mile to ensure a high level of customer satisfaction and solution quality.


EMPLOYMENT HISTORY

Acting Director, Technology, The Minto Group Inc.
November 2008 -- September 2009

• Develop long-term strategies to modernize corporate technology.
• Facilitate the development of best practices enabled by technology to deliver confidentiality, integrity and availability of information systems.
• Champion the development and enforcement of standard policies and procedures providing a superior and consistent client service offering.
• Function as a consultant to communicate complex technical concepts to executive-level clients and stakeholders.
• Audit technology and security processes and make recommendations to close delivery gaps.
• Manage and mentor the development of technical managers and staff.

Manager, Information Technology, Powerbev Inc.
September 2007 -- November 2008

• Seek out efficiencies to be gained throughout the company with new and better of uses of technology.
• Ensure stability and security of services and equipment, including lifecycle planning, for networks, servers, shared and hosted services (Web, database, Exchange, Active Directory, proprietary), corporate applications, wireless and telecommunications infrastructures.
• Develop and track IT budgets and forecasts for corporate hardware & software.
• Manage diverse teams of vendors for various critical systems including sales, finance and local networks.
• Ensure creation and tracking of documentation for IT policies and procedures such as disaster recovery scenarios and other security & operations guides.
• Responsible for the IT department communication function of the business.
• Manage IT inventory including handheld PDAs, cell phones, printers, computers and servers.

Manager, Information Technology Operations, Awareness Networks (formerly iUpload)
March 2003 - September 2007

• Provide leadership, vision and management to the IT department.
• Manage activities and staff supporting multiple data centres and computer room facilities supporting on-line, batch and disaster recovery operations.
• Work as part of a cohesive multi-site team to determine client concerns, gather requirements, and develop & implement custom solutions using various web 2.0 technologies.
• Evaluate, manage and maintain service level for internal and production systems, report metrics including performance and reliability to VP Engineering.
• Develop a system fail-over and disaster recovery strategy and implementation recommendations.
• Perform security audits, as well as implement and maintain corporate IT security (intrusion detection, firewall performance, virus and spam protection, etc).
• Provide infrastructure and network security expertise to clients related to project design and optimization.
• Recruit, interview, hire and manage teams of software developers as the project lead on complex client solutions.
• Prepare responses to RFPs, including technical & security architectures, project plans, and resource requirements.

Manager, Information Technology, WebPartz Inc.
September 2001 - March 2003 (Acquired by iUpload)

• Evaluate, select and deploy new technologies for use with new & existing customers to enhance services.
• Analyze requirements, recommend technologies, implement installation and maintenance plans, analyze and adapt availability and capacity (performance, bandwidth, uptime, etc)
• Perform a variety of duties related to network monitoring and capacity management.
• Daily maintenance and monitoring of firewalls, web servers, mail servers & database servers.
• Designed & developed and implemented web based email marketing system.

Web Team Lead / Project Manager, Microsoft Canada Co.
August 1999 - September 2001

• Design, plan, and coordinate development teams as lead on web projects for all Microsoft Canada web properties.
• Develop, test and deliver custom solutions [XML, XSL, ASP, SQL] to provide desired functionality.
• Manage vendor relationships, 3rd party service contracts, outsourcing and contractors.
• Handle complex application features and technical designs.
• Install, configure and optimize web based software projects based on new and pre-release technologies.
• Design and implement the components required for complex application features.
• Customize and deliver technical training new team members.

Systems Officer, Ontario Ministry of Natural Resources
June 1998 - September 1999

• Perform tasks such as scheduled changes, tuning and maintenance, analyzing and diagnosing problems, and formulating solutions.
• Install, configure and maintain servers & clients [NT, Win2K, Novell].
• Customize and deliver technical training to other staff.
• Develop and implement process automation using VB scripts.
• Design and implement new infrastructure [routers, switches, etc.].
• Administer & support multi-O/S LAN and WAN.
• Configure operating systems [NT 4.0 & Unix] and databases [Oracle, MS SQL 7.0 / 2000].


TECHNICAL KNOWLEDGE


Network Server & Desktop Operating Systems

• Windows NT 4.0 / 2000 / 2003 Internet Information Systems 4.0 / 5.0 / 6.0 / 7.0
• Microsoft Exchange servers 5.5 / 2000 /2003
• Microsoft SQL server 7.0 / 2000 / 2005
• Linux [Ubuntu, RedHat, SuSE / Novell]

Programming & Scripting Languages

• Visual C# & Visual Basic.NET
• Visual Basic 6.0
• VBScript & JavaScript
• SQL scripts
• XHTML / HTML & DHTML
• XML / XSL & CSS

Network hardware & protocols

• Cisco switches and firewalls
• 10/100/1000-Base-T, 10-Base-2 and fibre optic cabling
• ISDN, Frame Relay and fibre optic uplinks
• 802.11 A/B/G/N Routers & access Points
• TCP/IP, IPX/SPX and NetBEUI protocols
• DNS, POP3, SMTP & IMAP protocols & servers

SaaS & PaaS solutions

• Salesforce.com CRM
• Google Enterprise Applications
• NetSuite business applications
• Akamai Web / IP Application Acceleration
• Amazon & Google Web Services

Office & accounting automation

• Microsoft Office 97 -- 2007
• Microsoft Project & Visio
• Microsoft Navision 4
• OpenOffice 1 - 3
• eBridge EDI solutions
• Lotus Symphony

Mobile Technologies

• BlackBerry Enterprise Server
• BlackBerry Internet Service
• Good Mobile Messaging
• Windows Mobile solutions
• Various other handheld technologies


EDUCATION
Bachelor of General Studies (IT/E-commerce focus)
Athabasca University -- Graduated 2006
Bachelor of Business Administration
Lakehead University (Transferred to AU)

Other relevant courses / awards
• (ISC)2 CISSP Vendor Certification Preparation -- 2009
• Microsoft TechNet Innovation Award nominee -- 2008
• SANS Toronto -- 2006 & 2007
• Supporting Windows Server 2003 - Core Technologies
• Supporting Windows Server 2003 - Enterprise Technologies
• Supporting Exchange Server 2003 - Core Technologies
• Managing a Windows Server 2003 Server Infrastructure

REFERENCES
Available upon request.

Certifications
See above


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