Seeking a technical career, with a goal towards completing a bachelor's degree in web design. Type of person: Works well in high pressure environments, highly skilled in IT, self-motivated and assertive, quickly learns policies and procedures, highly motivated, exceptionally organized and efficient
Skills and Accomplishments
Business Writing and Research for IT Professional Business Communication for the IT Professional Critical Thinking Soft Customer Education Training 1 Team Collaboration - Brainstormed development team evolution strategy and deployed best practices, such as team programming, test-driven development. Ensured customer satisfaction by providing online technical support. Website Design Created and maintained a website for Z&R Property Management. www.zandrmgmt.biz Website Design and Administration Microsoft Word Microsoft PowerPoint Microsoft Access Microsoft Excel Java HTML Clerical Filing Administrative Clerk On the Job Trainer 10 years of exceptional customer service, 6 years experience in a self supervised setting
Education and Training
2012 University of Phoenix - Axia Colorado Springs, CO Bachelor of Science Information Technology/ Web Design
2010 University of Phoenix - Axia Colorado Springs, CO Associate of Arts Information Technology/Web Design
June 2010 to June 2011 Z&R Property Management Colorado Springs, CO Administrative and Clerical Support Staff
Directly supported over ten property managers responsible for over twenty commercial properties and over one hundred private residences. Developed and maintained the company website ensuring customer access to account and payment information. Accomplished multiple tasks daily in addition to scheduling meetings, sending out property statements/violation letters, assisting customers with technical difficulties and maintained all company databases. Improved the filing/property administration process; streamlined both hard copy and electronic files resulting in a dramatic reduction in wasted property manager time.
August 2009 to June 2010 Affiliated Computer Services Colorado Springs, CO Customer Service Agent
Customer service agent to all Verizon clients. Responsible for assisting customers with account issues while achieving the highest standards of quality and customer service. Resolved a variety of customer issues in minimal time while improving customer service utilizing soft customer service training. Also accounted for and safeguarded sensitive customer information without any incidents.