Presales Engineer Resume

Title
Presales Engineer

Primary Skills
CCIE - CCVP - VoIP - Unified Communications - IP Telephony - Presales

Location
Canada-ON-Toronto

Posted
Nov-02-09

Skills & Qualifications
Expert Voice & IP Network Engineer
Presales Engineer with over 15 years of experience
Expertise on Unified Communications, IP Telephony & VoIP
Solid experience on all Cisco portfolio
Large scale enterprise deployment & operations background
Lead engineer on RFP proposals and presentations


Certifications
Cisco CCIE # 6850 - Cisco Certified Internetwork Expert
Cisco CCVP - Cisco Certified Voice Professional
Cisco CQS: CIPTSS -Qualified Specialist: Cisco IP Telephony Support Specialist
Cisco CCNA - Cisco Certified Network Associate
Novell CNA - Certified Administrator Netware Version 4
Hewlett Packard - HP Advance Networked Professional
IBM - PC Server Specialist
Electronic Technician in Telecommunications


Professional Experience

Bell Canada (Mississauga, ON, Canada) 2003- 2009
Customer System Engineer, Cisco UC

Created technical RFI/RFP/RFQ responses & presentations focused on Cisco UC / Voice product line for the financial, public sector and manufacturing verticals
Designed complex Voice, Network, Security and Management Solutions for existing and new customers
Provided Solution Quotations & Assistant to the assigned sales teams
Assigned as Senior SE (focal point) on top accounts: Nestle Canada and Nestle Caribbean (Puerto Rico, Dominican Republic, Jamaica, Trinidad & Tobago)
Designed and Implemented Proof of Concept Labs & demos
Established technical guidelines for project implementation
Created Scope of Work , Work Plans, Implementation Plans and Task List
Lead Design Engineer on Halton Region Police Services, Peel Region Police Services, Toronto District School Board TDSB, CDS Canadian Depository for Securities among others.
Lead Deployment Engineer on several Canada wide (LAN/WAN/Wireless /Cisco IP Telephony) deployments: BearingPoint, Royal LePage, ING Direct.




Network Builders Inc (Markham, Ontario) 2003
Senior Solutions Architect

Provided technical support to the Sales Force on Cisco solutions
Designed complex Network and Security Solutions for existing and new customers
Designed and Implement Proof of Concept Labs.
Trained technical and sales teams on Cisco technology
Created Network Troubleshooting Procedures for NOC
Established Backup policies and Disaster Recovery Procedures for customers
Worked with the Marketing team on product design specifications.
Gathered and analyzed Clients networks performance data for SLA reports

Telecom Argentina S.A. (Internet Unit) (France Telecom / STET) 1998-2002
Chief of Implementation and Management

Provided Level IV Support including interface to suppliers, providers and equipment manufacturers.
Responsibility for WAN/ LAN Network & Datacenter budgets and deployments
Designed and Implement LAN/WAN and Security Upgrades
Trained direct reports and NOC Team
Maintained up to date Network Troubleshooting Procedures
Maintained up to date Backup policies and Disaster Recovery Procedures
Worked with marketing on product design specifications.
Gathered and analyzed network performance data for SLA reports
Evaluated and Coordinated the deployment High Availability -- Web Services Server Farms
Acted as ARIN IP 200.45/16 and AS 10983 Point of Contact
Direct Reports: 3


MacShop Argentina S.A. (Buenos Aires) 1994-1998
Technical Manager
Provided Level III Support including interface to suppliers, providers and equipment manufacturers.
Conformed with Official Service Order Request & Official RMA procedures
Coordinated the Technical Team assignments
Provided Pre-Sales support to Sales Team
Created LAN-WAN Integration designs
Designed: Servers & Desktop maintenance procedures
Responsible for Parts Inventory tracking
Direct Reports: 5

Nexxor Argentina S.A. 1992-1994
Technical Manager
Provided Level III Support including interface to suppliers, providers and equipment manufacturers..
Conformed with Official Service Order Request & Official RMA procedures
Coordinated the Technical Team assignments
Provided Pre-Sales support to Sales Team
Created Servers Integration designs
Responsible for Parts Inventory tracking
Direct Reports: 2


Languages
English & Spanish

Technical Skills Summary

Cisco Unified Communications Manager CUCM -- Unity / Unity Connection -- Cisco Unified Contact Center Express UCCX -- MeetingPlace / Meetingplace Express -- Cisco Unifed Presence CUPS - Cisco Unified Mobility CUMA

VoIP (Voice over IP) -- IPT (IP Telephony) / UC Unified Communications: IPT OS (Cisco's Win2K & Linux Based)
Call Manager: MCS Server Lines (HP & IBM) -- CCM Software Version 3.2.2 up to 7.x
Unity: MCS Server Lines (HP & IBM) -- Unity 3.1 up to 7.x VM & UM (Exchange & Domino)
IPCC Express: CRS / CRA - IPIVR / IP ACD 3.1 up to 7.x
Voice Gateways: Router based 26XX up to 38XX- E&M / FXO / T1 (CAS & PRI)
HW DSP for Transcoding & Conferencing
Signaling Protocols: SCCP (Skinny) -- H323 (IOS Gatekeepers) -- MGCP - SIP
QoS on VoIP Deployment: Classification, Tagging & Queuing / L2 ToS on Switches / L3 CoS (Diffserv) / WAN QoS (Compression & Interleaving)

TCP/IP: Layers 1 -- 7 Public Network Deployment
WAN: TDM -- Frame Relay -- ATM -- ADSL
LAN: Fast Ethernet -- Gigabit Ethernet
Cisco Systems: Routers: 1700 to 7513 IOS up to 12.3
Cisco Systems: Switches Catalyst: 2900 to 6513 CatOS and IOS
Foundry Big Iron and Server Iron
CSS 11800: Content Switches -- Cat 6500 CSM

Lucent: MAX TNT Access Servers
IP Service Protocols (Servers over Unix/NT): DNS -- SMTP -- POP3 -- HTTP - RADIUS
IP Routing Protocols: EIGRP -- OSPF -- BGP -- MPLS
Tunnels Protocols: GRE - ATMP - L2TP
Security Firewall Cisco PIX (515 --520) -- Checkpoint - L2TP VPN Concentrators - Cistron -- IAS -- Navis Access -- Cisco ACS -- Funk Software -- BlueSocket
Management Software: NNM (HP Open View) -- Cisco Works -- Concord NetHealth -- Nav

Personal Interests
Taichi -- Soccer -- Hiking

Certifications
CCIE - CCVP


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