Senior QA Analyst/ Lead Resume

Senior QA Analyst/ Lead

Primary Skills
Quality center ,C++ ,Java ,Automation

Canada-AB-Toronto (will consider relocating)



? 7+ years experience as a QA Professional, with experience in Financial, Banking and investment Industry. Solid understanding of Business Process Flows, Case Tools, and Business Analysis.
? Have been involved in most of the stages of project development including requirement analysis, design, enhancements, implementation and documentation with complete knowledge of SDLC.
? Extensive experience as a Tester/Analyst writing test plans, test scripts, test cases (Creation/Execution) and analyzing the test results.
? Extensive experience in gathering Business and Functional Requirements, developing Use Cases, conducting Gap Analysis and preparing Training manuals
? Experience in developing UML use case diagrams, Work Flow Diagrams using tools like Rational Rose and MS Visio
? Excellent Business writing skills in creating Business Requirements Document (BRD), Use Case Specifications, Functional Specifications, and Systems Requirements Specification (SRS).
? Expertise in Rational Unified Process (RUP) methodology, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis (OOA/D), and Rational tools used during all four phases of RUP: Inception, Elaboration, Construction and Transition.
? Well experienced in developing Test Plans, Test Execution, Defect Tracking, and Report Generation.
? Proven ability to plan strategic quality control metrics and methodologies, quality teams and exposure to software testing with service oriented architecture (SOA).
? Excellent Team player work in conjunction with testing, development and other teams in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects.
? Ability to communicate business requirements, goals, and directives to the technical team and serving as client interface for managing user expectations and achieving client satisfaction.
? Experienced in test schedule planning, test case design, documentation and execution, discovering software bugs, reporting bugs and verifying bug fixes.
? Excellent verbal and written communications; ability to explain issues clearly and concisely and establish effective working relationships
? Efficient in leading offshore and inshore Testing/ QC teams. Expert in designing test scenarios, Use Cases, work breakdown structure using MS Project, set up test bed, master test plan, interviewing and arranging resources, designing automation frameworks and setting up the performance test matrices
? Proven ability to plan strategic quality control metrics and methodologies, quality teams and exposure to software.

Technical Skills

Operating System
Languages Windows 95/NT/2000/XP/Vista, Unix, Linux, VMS, CICS, TSO, File-Aid
C++, C#, VB, TSL, PL/SQL, Perl, HTML, TSL, Java, CAD/CAM, Pro E, Solid Works
Test Management tools TIBCO BW, TIBCO Designer, TIBCO Admin, TRA, Rendezvous, ADB Adapter, MQ Series Mercury TestDirector, Mercury Quality Center,
Defect Tracking Tools Clear Quest, Quality Center, Bugzilla, Mantis
Testing Tools QTP, LoadRunner, Win Runner , Junit, Rational Robot
Methodologies Unified Modeling Language (UML), SDLC, RUP, RAD, Agile
Office & Reporting Tools MS Office, Project, Visio, Lotus Notes, SharePoint
Database Tools SQL Developer, TOAD
Enterprise Resource Planning SAP FI/CO, SAP SD, SAP BW, SAP HR, PeopleSoft

Professional Summary

All State Insurance January 2008 -- Aug 2009
QA Lead Wheeling, IL
Project: Data solution Data on Demand (DOD)
External data ordering is a critical application supporting the quoting, new business & renewal processes. Data Solutions is formed to centralize and consolidate external data ordering across the regions and enterprise to achieve data acquisition cost savings. Historically, over ten years ago, Allstate contracted the external data ordering activity to a vendor, Acxiom, to achieve this purpose. The On-Demand service is the interface for Data Solutions clients to order external reports from Allstate vendors.

Roles and Responsibilities
? Participated in feasibility studies and workshops to collect and document functional requirements, specifications and functional design. Carried out and documented Gap Analysis.
? Helped BSA to document comprehensive Business Requirement Specification after reviewing business process and related documents. Insured accuracy, completeness, clarity and simplification of BRD.
? Assisted BSA and Manager to present Requirement Specifications to Internal Stakeholders for review/acceptance. Revised BRD as necessary throughout the development lifecycle.
? Prepared WBS in Ms Project to identify the activities, activity schedule, task dependencies, release schedule and task allocation.
? Reviewed Software Requirement Specifications, negotiated and signed off on the Test Plans for the releases, produced feature specification documents detailing the high-level design of the software and the user interface.
? Created uses cases and scenario diagrams using UML for different releases/Phases/products of data solution. Complex business scenarios were designed for Real State Insurance Claims (PLIS), Credit Reports, Motor Vehicle Reports (MVR), Auto Insurance Claims (ALIS) which were ordered through outside data providers like ChoicePoint (CP) and Trans Union (TU).
? Carried out System Integration Testing (SIT) where data flows between Legacy System via Internal Tibco application to 3rd party vendor application.
? Managed entire QA process, beginning from application inception to date of product delivery included defined Test objectives, designed Test Plan, and developed Test Procedure as per requirements for modules to check functionality and integration testing.
? Setup QA work flow in Quality Center , devise test methodology and test strategy. Analyzed the application under test, selected the repository tools, automation tools and test environment based upon the ROI
? Developed Manual Test cases to calculate credit scores for individuals, based on their credit reports (trades, Collection, inquiry, and public records)
? Performed Validation of XML translations at various levels of batch processing. That includes translation from Main frame flat file to Internal XML and External vendor XML format and XML to COBOL Copy book Format.
? Created trigger messages for BW Engine to activate Tibco jobs in batch processing.
? Validated XML feed on rules and regulation designed by All state Insurance. Created happy path and negative cases to check the validation conditions.
? Prepared traceability matrices, daily reports to improve quality processes and develop successful estimation model.
? Ensured release sign--off and prepared reports like test execution summary, defect summary, deployment success.
? Managed entire Defect life cycle using Mercury Quality Center. Reported directly to Manager, Quality Assurance. Assisted Manager to collect status reports and schedule formal and informal weekly meetings with team members.
? Implemented training and development plans for team of five QA testers. Mentor junior associates.
? Conducted weekly walkthrough and inspection meetings, to verify the status of the testing effort.

Environment: Quality Center, .Net, C#, TIBCO, IBM Mainframe, TSO,CICS, File-Aid, ISPF, Oracle, DB2, WebSphere, SharePoint, Excel, Visio, MS Project, SQL Developer, Unix

CIT Commercial Investment Trust Inc. January 2007 -- December 2007
Sr. QA Engineer Livingston, NJ
Project: InfoLease, eBoss, CITConnect, CITEmpAssist

CIT-Commercial Investment Trust, Inc. provides a wide range of secured lending, leasing and factoring products including direct loans and leases, operating leases, leveraged and single investor leases, secured revolving lines of credit and term loans, credit protection, accounts receivable collection, import and export financing, debtor-in-possession and turnaround financing, and acquisition and expansion financing worldwide.
Roles and Responsibilities
? Documented comprehensive Business Requirement Specification after reviewing business process and related documents. Insured accuracy, completeness, clarity and simplification of BRD
? Enhanced requirements during the requirements analysis phase of project. Kept track of the new requirements from the Project.
? Presented Requirement Specifications to Internal Stakeholders for review/acceptance. Revised BRD as necessary throughout the development lifecycle.
? Implemented and established RUP methodology for Quality Assurance and Software Testing process to be more effective in dealing with business realities such as changing requirements during development.
? Worked with infrastructure team and arranged the hardware and software requirement for QA box.
? Developed and implemented test plans. Ensured content and structure of all Testing documents / artifacts are properly followed, documented and maintained.
? Also interfaced with project managers/owners and other systems engineers for Test Plan walkthrough using Net Meeting. Final version of Test plan was sent out for sign off, once stakeholders and Managers are agreed on Test Strategy and QA milestones.
? Created manual test cases using Test Plan Module (Quality Center). Used Parameterization to keep Test cases independent of data.
? Reviewed manual test cases and suggested enhancement according to the requirement change.
? Reviewed test cases with BSA and SME to make sure all the scenarios are covered with positive and negative test cases.
? Executed test cases in Test Lab module (Quality Center) for CITEmpAssist (SAP HR) modules. That included scenarios related to Payroll, Time and Labor Management, Benefits Administration and HR Management.
? Mapped requirements with the test cases in Test Lab. Generated traceability report trough Quality Center.
? Analyzed Rendezvous messages created by Tibco and validated them against XML messages and Schemas.
? Logged in Defects against the GEH (General Exception Handler) messages whenever middleware Tibco throws an exception due to validation error.
? Performed boundary value testing to test the scenarios with different sets of data.
? Introduced hybrid automation framework for regression testing. Used QTP to convert manual test cases into automated scripts.
? Enhanced automated scripts with parameterization, check points, recovery scenarios and user defined functions to cover all the scenarios of the requirement.
? Created Automated Data Driven Functional tests using Quick Test Professional and MS Excel tables.
? Used Descriptive Programming in Quick Test Pro to handle the generic properties of the Object. Used several runtime-functions to retrieve the properties of the object.
? Extensively used SQL to perform Data integrity testing; Checking the integrity of UI data with Database Data; whether any junk data is displaying in UI other than that stored in Database; execution of stored procedures with the input values taken from the database tables and Checking the Data Migration.
? Attended regular client call and discussed the weekly status with the client and project team.
? Escalated the Status Report (Daily, Weekly etc.) to the Project Manager and project team. Conducted defect remediation meetings to clarify defects.
? Acted as the liaison between Development and Testers for queries, testing issues and deployment activities.
? Tracked and reported testing activities during each phase of testing cycle, including testing results, test case coverage, required resources, logged defects and their status, performance baselines, etc.
? Ensured QA Program meets client's requirements. Updated Quality Assurance Plan as needed based on investor, agency and regulatory changes.
? Prepared the SQA Release Implementation Plan to ensure all components tested, and approved to release, are incorporated into an implementation / checklist execution plan.
? Provided Production Build Verification Testing where possible and support to resolve production issues through the HotFix process.
? Lead onshore/offshore QA Team for the Quality & Compliance group.
? Apprise QC Management of possible company risks identified in reviews completed and/or on-going information received from production sites.

Environment: QTP , Quality Centre , Java, Websphere, MS SQL Server ,SAP HR, SAP FI/CO Share Point Services 3.0,, MS Office Tools, Windows 2003, VM Ware, IBM Mainframe, CICS, File-Aid, IE, Visio, MS Project.

Capital One Bank August 2005 -- December 2006
Sr. QA Analyst Irving, TX
Projects: WorkStream, TRACS GL Reconciliation, ICAS, Coins Release 56, GIC/MMF, RRSP, BAO

Capital One is a diversified financial services company providing banking, insurance, investments, mortgage and consumer finance through the internet and other distribution channels across North America and internationally. Capital One has developed various Online Services that allowed users to initiate banking and brokerage transactions, and manage investments online.

Roles and Responsibilities:
? Analyzed business needs of clients and stakeholders, and transform needs into a set of functional and non-functional requirements.
? Designed and documented business processes, supporting workflows and detailed operational procedures.
? Conducted analytical review meetings as required with domain experts to acquire the details needed to write Business Requirements. Gathered information by facilitating workshops, conducting interviews and performing research.
? Defined and documented business goals, objectives, needs, processes and requirements for the applications and related system changes.
? Reviewed Software Requirement Specifications, negotiated and signed off on the Test Plans for the releases, produced feature specification documents detailing the high-level design of the software and the user interface.
? Created Test strategy and Master Test Plan. Also developed traceability matrix for test requirements and test cases to highlight requirement coverage.
? Created visual models, charts, flow diagrams and other specification components that facilitate simplification and abstraction.
? Created use cases through Process flow, Scenario, and Class diagrams using UML.
? Created Test Plans, Manual Test Cases and Test Reports during different releases of this application.
? Used Quick Test Professional to run the Regression Cycle of the application.
? Developed scripts in Standard and Low level recording format and used Shared Object Repository to store all test objects. Implemented synchronization points, standard check points, Text check points and XML checkpoints to carryout Regression testing.
? Responsible for writing the Performance test plan document for load/Stress testing and designed the load test environment.
? Analyzed performance through Throughput, Average CPU Usage, Response Time, Network Delay, Transaction Response time graphs.
? Created SQL queries to test the backend functionality of the application
? Used Quality Center to organize all the scripts systemically.
? Led onshore/offshore QA Team for the Functional and Regression effort. Mentor junior QA to bring them up to speed.
? Extensively involved in creating status reports, traceability requirements, risk analysis, scheduling estimates and setting timelines and milestones
? Conducted weekly IRB (Internal Review Board) meetings to prioritize the defects logged to developers and to resolve the issues.
? Partnered with Training & Development to create training tools that address weaknesses identified in the Quarterly Review
? Performed post-funding audit on loan packages to ensure compliance to Capital One Bank's lending guidelines
? Review and analyze Test Results Defects with Business Analysts, development team and prepared Defect analysis report.
? Tracked the testing progress by conducting walk through meetings with internal quality assurance and development teams.
? Reported to manager on project status, progress, or possible barriers to timely release of production-ready software.
? Handled multiple tasks and worked independently as a QC admin resource during the admin absence.
Environment: Quality Center, Quick Test Pro, LoadRunner, .Net, C#, ASP, SAP FI/CO, SAP SD,SAP BW, Oracle, Informatica, MS Office, XML, Perl, MS Project, MS Visio, Windows XP, LINUX.

South Western Bell Corporation July 2004 -- August 2005
QA Engineer Sacramento, CA
Project: LightSpeed

The primary purpose of Project LightSpeed is the delivery of VoIP, Enhanced Broadband (HSIA) and Switched Video Services (IPTV) to the Consumer Market through deployment of fiber to the node (FTTN) and fiber to the premise (FTTP) infrastructure. LightSpeed OMS helped SBC process and provision orders for IP products. It is required to customize the Amdocs OMS product so that it can be integrated with other legacy systems of the Telco. This customization involved enhancing the existing system to integrate it with other systems and customizing the OMS for the business processes followed by SBC.

Roles and Responsibilities:
? Reviewed the business process and SDLC, quality validation processes and application processes.
? Analyzed functional and technical requirement documents to find inconsistencies and identified the contradictions.
? Analyzed the business requirements and the related functional specification documents to design the test Cases/scenarios.
? Developed detailed Testing Strategy for the entire application and developed various test cases.
? Transferred the existing test cases/scripts from MS EXCEL to Quality Center
? Coordinated Test Execution & Enterprise-Wide Testing of Quality E2E test environment supporting J2EE/J2ME APIs, (Clarify-CRM, Ordering, Inventory Management, IPTV/TV2 Delivery) applications.
? Created and reviewed test cases for manual testing to check the functionality of System. Edited test cases where appropriate throughout testing process. Performed boundary value analysis (BVA).
? Assisted the Load testing team in creating the virtual users for the load test of the portals.
? Managed Vendor & Site Management of Alcatel Network Services & Equipment Deployment for TV2 & FTTX/wireless networking.
? Logged defects, escalated issues with requirements, resolve issues & update specs tracking tools. If needed, provide mitigation paths & raised risk jeopardy by elevating issues status with potential impact on project deliverables & milestone completion dates.
? Created & reviewed project integrated timelines of Test Project Plan & facilitated meetings on test plan issues & status updates.
? Facilitated ad-hoc project team meetings & serve as liaison between ETS & DEV/PMO POCS. Conducted /coordinated functional area project overview of all ETS teams. Tracked project on MS Project.
? Drove ETS environment building process by partnering with ETS Environment Team to determine Technical Infrastructure (H/W Test Environment Spec) setting the Project LightSpeed system operability environment.
? Tested Network bandwidth, DSL speed test and Cable Modem Speed test using DSL 7330 to eliminate locate bandwidth issues
? Conducted meetings with Environment Matrix Team. Created proposals for project funding approval & delivered final specs/ITO to Primary Business Client.
? Prepared, coordinated & synched up ETS shakeout/E2E test schedules with external Development/System Test & UAT phases adapting Express Milestone & Iterative process per release.
? Analyzed scope/code creep in-check by creating mitigation strategy of new redundant features or incorporation of new specs into existing workflow/processes & worked closely with change management to control.
? Provided Continual Process Improvement Initiatives & control project quality/cost by leading & organizing Test Project Plan, Phase Reviews, Code Walkthroughs & lessons-earned sessions.
? Ensured developed systems should conform to accepted architectural testing standards, CMM methodologies & strict adherence to baseline business/technical specs.
? Ran ETL processes to move data from one table to another. Perform complex SQL queries to verify data validation.
? Generate and maintain metrics report to management for performance of quality systems and trends of contract issues.
? Provided QA operations in the review of batch record and documentation in a timely fashion, conducted timely failure investigations, and resolved quality issues and routine deviations on an ongoing basis.
? Developed the legacy track record defect process flow in Quality Center.
? Used SharePoint for document version control and approvals.

Environment: Quality Center , Amdocs/Ensemble, Calrify, XML, J2EE/J2ME, TDM, VOIP, IPTV, SOA, IBM WebSphere, IBM Mainframe, CICS, File-Aid, MS Visio, MSProject

Washington Mutual Bank October 2003 -- July 2004
Sr. QA Analyst Jackson, FL
Projects: WaMu Vision Phase II, Operational Reporting System (ORS)

WaMu Vision uses state-of-the art application technology that comprehensively brings every aspect of bank Management and operations into on-line computerization simultaneously. It delivers the flexibility to carry out mobile, phone, client and internet banking. WaMu Vision provides a comprehensive set of accounting services like automatic renewal of Fixed Deposits, automatic creation of FD interest in respective SB account and handles all sort of financial accounts including loan and deposit accounts.

Roles and Responsibilities:
? Worked with software engineers and business units, assisted in formulating and defining system scope and objectives through research and fact-finding, combined with a basic understanding of business systems and industry requirements.
? Defined and documented business and system processes and communicated with the development team and participated in Business Process Reengineering to improve the efficiency of the underlying process.
? Developed detailed unit test plans and scripts and conducted rigorous testing per requirements and assisted in data mapping. Created test data in XML and MS Access formats.
? Created automated test script from manual scripts to perform Regression testing and enhanced programs in VB Script for data driven tests through QTP. Also used Libraries and user defined function to enhance script functionality.
? Used Load Runner for planning performance test and created Vuser scripts. Created scenarios through LR Controller.
? Inserted transaction points, rendezvous points and comments into the Vuser script to enhance script.
? Used the Data driven testing and database accessing techniques to support the scripts.
? Wrote Queries to extract data from various database tables for testing purpose using Toad.
? Involved in the execution of the test cases using TestDirector to validate ETL mappings / transformations and business logic.
? Validated mapping transformations to test Lookups, Update strategy, Expressions and Error Handling.
? Run sessions using the Workflow manager in the testing environment during regression testing
? Involved in Systems validation, inspecting or managing the test plans and activities. Creates documents to govern the testing process including a test strategy and test plan.
? Prepared high level user documentation and facilitated UAT with the stakeholders and the business users.
? Recognized scope limitations and raised potential scope issues, while designing best systems approach.
? Worked in close collaboration with the Project Manager and business users to gather, analyze and document the functional requirements for the various projects. Effectively communicated with both technical and non-technical users and produced project documentation.

Environment: TestDirector, QTP, LoadRunner, SAP FI/CO, SAP Portal, SAP BW, Java, J2EE, Informatica, Toad, Oracle, IBM Mainframe, TSO, File-Aid, CISC, MS Office, Lotus Notes

Caterpillar January 2002 -- August 2003
QA Engineer Peoria, IL
Project: Concierge

Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines, and industrial gas turbines

Roles and Responsibilities:
? High Level Test Plans were written by incorporating User Profiles, Configurations, Environments, Risks, Test Scenarios, Schedules and Analysis and Presentation of Results
? Participated at various stages of the software development life cycle including analysis, design, and operational rollout of developed features
? Worked closely with Distribution, Planning, and Sales in determination of carton dimensions, standard case quantities and other packaging, labeling and value added service standards.
? Provided support to LO QA teams to ensure consistent adherence to company QA strategic direction.
? Conducted Functionality, Security, and Regression testing during the various phases of the development. Reviewed test management activities and test documentation for completeness and correct process
? Provided support in moving to a balanced continuous improvement QA/QC model and away from a QC model of excessive inspection.
? Created manual test cases for work flows, Data conversion rules and Change rules.
? Extensively worked on UNIX and executed various programs on C Shell.
? Performed backend testing on Oracle, executed various DDL and DML statement.
? Developed various reports and metrics to measure and track testing effort.

Environment: Test Director, Java, J2EE, PL/SQL, Oracle, VB, XML, Weblogic, Windows XP, Excel, Word


? BE Mechanical Engineering, N.E.D University of Engineering and Technology

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