CCNA Resume

Title
CCNA

Primary Skills
CCNA, LAN, Cisco, Network Services

Location
US-KY-Metro (will consider relocating)

Posted
May-27-09

Objective
To utilize and grow my experience and communication skills in my field allowing me to become a great

resource for my employer. I look forward to attaining new levels of responsibility and advancement

personally and within the company.

Summary
-Cisco Certified Network Associate -- May 22, 2009
-Experience with Windows, Linux, and Novell OS/NOS platforms.
-Provided remote and on-site support for end user PC/LAN hardware and software.
-Experience with a variety of enterprise systems such as AD, SMS, Lotus/Dom,CMS,etc.
-Experience working expert Lotus Client support, with some Domino responsibilities.
-Experience managing user accounts in MS AD, and a Notes/Domino environment
-Have a great people and communication skills, a solid work ethic, and I am highly trainable.

Education
CCNA Boot Camp
Net Com Information Technology
Las Vegas, NV May 18 -- 22, 2009
-Completed Course
-Earned CCNA

CCVP Boot Camp
-Net Com Information Technology
-Las Vegas, NV June 1 -- 14, 2009 [pending]

Bachelor of Applied Science Degree
Concentration: Computer Networking with Cisco
Robert Morris College Peoria, Illinois: May 2004
-Graduated Cum Laude: 3.76 GPA

Associate of Applied Science Degree
Concentration: Computer Networking
Robert Morris College Peoria, Illinois: December 2002
-Graduated: 3.96 GPA

Courses Taken
-CISCO Net Academy I -- IV Web Design in HTML
-Java Programming I, II, III Client/Server Network Database
-Network Script Programming Multimedia Web Technology
-Data Base Programming Systems Engineering I, II
-Novell Network Systems LAN I, II, III
-MS Active Directory Window 2000 Server

Work Experience:
IT Analyst I
Volt Systems, Inc.: May 2005 -- Dec 2008
-Provide Phone and some on-site assistance to customers of the Global IT Help Desk .
-Utilize Remote desktop assistance via SMS and Net-Meeting.
-Work on IT related projects with other team members.
-Installation/configuration/Troubleshooting of CAT software and applications.
-Analyzing Incidents and route them to the correct support group.
-Client Side Lotus Notes Expert Support with Domino Administrator/Domino Designer Responsibilities.

Technical Support Specialist
SVI Systems, Inc.: November 2004 -- May 2005
Troubleshoot Wired Ethernet, Wireless, and Wired HPNA networks in hotels nationwide.
-Work directly with guest and management, providing support via phone.
-Work on IT related projects with other team members.
-Intern

Cloud 29 Corporation, Chillicothe, Illinois: January 2003 -- March 2004
Worked customer service, live and phone support.
-Member of the web development team, creating web pages in HTML and NukePHP.
-Developed skills in FTP software for manipulation of website files.
-Performed troubleshooting and repair on hardware/software.
-Performed troubleshooting and repair in Perl/Java code in web sites.

Tutor for Math, English, and Computer Studies
Robert Morris College, Peoria, Illinois: October 2002 - April 2003
-Assisted students with general academics, programming, and networking questions.
-Provided students with and assessment on their capabilities in any given subject; then helped students

develop an action plan to excel in their subjects.
-Teachers Assistant / Physics and Math

Robert Morris College, Peoria, Illinois:
November 2002 - December 2002
-Assisted Dr. Alzoubi with grading of homework, quizzes, and test.
-Created and maintained spreadsheets for grade records.

References - Available upon request

Certifications
CCNA


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