Resume of Business Systems Analyst

Title
Business Systems Analyst

Primary Skills
UML, Requirements, XML

Location
US-CA-Pasadena (will consider relocating)

Posted
Apr-23-07

EXECUTIVE SUMMARY

Experienced Senior Technical Writer who has performed work functions of an IT Business Systems Analyst for 5 years, with 9 years overall experience in the high-tech industry for Fortune 500 entertainment, financial, public sector, retail, value chain, IT, and automotive clients offers:
• Solid modeling for business systems using universal modeling language (UML) and object-oriented (OO) techniques
• Requirements analysis for need identification, technical execution, and planning for quality across services in alignment with corporate strategic goals
• Standard IT Business Analyst toolset includes the following for IBM RUP products and open-source alternatives: Use Case development, UML Modeling, Use Case Diagrams, Sequence Diagrams, Activity Diagrams, State Chart Diagrams
• Coaching and mentoring for “green” business clients and analysts for ramp-up into basic UML concepts for joint application design (JAD) sessions with technical experts; offers custom university-quality instructor training and materials
• Program management support from identification of core functional and non-functional requirements for successful first release into iterative development; tiering of functional/non-functional requirements and communication plans across releases and workflow depth

DISCIPLINE FAMILIARITY

• Software Development Life Cycle (SDLC) Requirements, Analysis, Design, Development and Testing; Website development phases - Define, Design, Develop, Deploy
• Unified Process (UP) / RUP's Iterative Cycle - Inception, Elaboration, Construction and Transition
• Six Sigma ideology -- Business Process Quality Management, Voice of the Customer, Failure Modes and Effects, Change Management
• Agile Modeling (AM) adaptations - Facilitated Stakeholder Participation, Parallel Pattern Modeling (in UML), Single Sourcing / Simplification, Common Sense Tests, Proof of Concept (POC), As Built Product Documentation

PROFESSIONAL EXPERIENCE

WALT DISNEY INTERNET GROUP (WDIG); NORTH HOLLYWOOD, CALIFORNIA
Mix Central Project, Business Analyst / Technical Writer, October 2006 - January 2007
• Worked with project manager and director to gather business and functional requirements to create a specification which defined how customers should interact with each component and how business units must support the workflows; used functional specification to develop end user interactions and end-to-end workflow in UML modeling tools including Business Use Cases, Use Case Diagrams, Context Diagrams, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams and Web Page Mock-Ups
• Reviewed test plans from QA against models, identified missing test points; performed gap analysis of product returned from technical staff against functional spec; entered bug reports; used output reports to perform weekly impact analysis from stakeholder requests for enhancements and changes prior to delivery
• Business user support included production manuals, customer support documentation and training

REAL D; BEVERLY HILLS, CALIFORNIA
Chicken Little Hardware Deployment, Technical Writer, August 2005 -- September 2005
• Set up and managed a dynamic implementation tracking system using SalesForce.com, an on-demand CRM tool; linked all installation information to contacts, contract reporting and other data management to support roll out of “Chicken Little” in 3D from Disney war room; set up call center and escalation path for mission critical calls
• Designed user documentation, customer support content and installation guides for electronic components; managed a team of 6 people to produce complete set of product documentation in under 30 days. Documentation was printed and delivered in time to ship in box with alpha release of product
Customer Support Database, Technical Project Manager, October 2005- March 2006
• Organized physical and non physical assets, prototypes and products, selected PLM tool and organized product documentation by BOM
• Expanded Salesforce.com install to accommodate Scientific product line, set up call center for Scientific customers with auto-entry of cases via phone, email and fax to lighten load on support staff, imported customer and reseller data, initiated case management techniques and solutions database development
• Developed and analyzed reports to determine case handling, escalation and resolution; created inventory drain reports to reconcile against operations data and RMA resolution, arranged workshops with Subject Matter Experts to obtain domain level information.
• Setup requirements analysis for writing a database for product self-registration and warranty sales, creating potential new area of revenue via extended warranty sales

TOYOTA MOTORS CORPORATION; LONG BEACH, CALIFORNIA
Technical Trainer, January -- July 2005
• Delivered training presentations on managing the development documentation process
• Developed an information plan and helped system analysts implement the new standards
• Sorted and revised existing documentation to make it easier to find files in Rational product suite

SONY PICTURES; CULVER CITY, CALIFORNIA
LMS/GOLD Project, Senior Technical Writer, August -- December 2004
• Developed help guide to replace vendor guides for enterprise-level library management system. All business practices proscribed germane to warehouse and supply chain management

PRISM Project, Senior Technical Writer, May -- June 2004
• Developed online help guide for beta release of product.

IHRS Project, Senior Technical Writer, May -- June 2004
• Updated existing help guide and developed instructor-led training.

5SQUARE SYSTEMS; WESTLAKE VILLAGE, CALIFORNIA
Beta Launch, Senior Technical Writer, January -- August 2004
• Designed and established single-sourced user information infrastructure delivered over learning management system (LMS) for new software company; Prepared workflow diagrams analyzing AS IS and TO BE scenarios.

ISLAND PACIFIC; NEWPORT BEACH, CALIFORNIA
Einstein in a Box, Senior Technical Writer, July -- December 2003
• Assisted product manager with documentation requirement analysis for launch of new product offering; Drafted auto-delivery requirements for installation-specific user documentation
• Developed online user guide for beta users from workflow analysis and existing documentation

CONAGRA FOODS INC.; IRVINE, CALIFORNIA
Nucleus Project, Technical Writer, June -- July 2002
• Facilitated large group meetings to develop best practices documents for SAP R3 implementation;
• Coordinated and facilitated meetings and JAD sessions between the business users and technical teams.
Logility Project, Technical Writer, March -- April 2002
• Developed custom user guide and training manual for supply chain management applications end users in both Robohelp and printed format
• Performed end user QA analysis; worked with test scripts; documented specific work-around procedures for error resolution; identified discrepancies in release delivery

UNIVERSAL STUDIOS; UNIVERSAL CITY, CALIFORNIA
Café Project, Technical Writer, January - May, 2003
• Documented a free and pay television accounting system with general ledger, contract management, and forecasting components delivered over an AS400 environment for international users
• Developed user guide, training materials, and online help

PARIS Project, Technical Writer, August -- December 2002
• Developed user documentation, training and reference materials for a participation and residuals contract accounting system
• Prepared marketing and training materials for sale of system to Sony Pictures

UNISYS CORPORATION, GLOBAL PUBLIC SECTOR; LOS ANGELES, CALIFORNIA
LATAX Project, Technical Writer, July 2001 -- June 2002
• Developed documentation plan for all project documents and client deliverables, and organized project tasks and team members accordingly; Developed strict guidelines and business rules while documenting business requirements for the application; enforced adherence to documentation standards, unified style, and consistent quality level across all client deliverables
• Performed in-depth technical edits and reviewed workflows and calculations for accuracy, tracked comments and changes from large team reviews and maintained multiple versions of documentation from various sources for development, publication and online distribution
• Designed GUI in PowerBuilder and HTML, reports, correspondence, process flows, templates, style guide, and procedure standards, unified rules and requirements, and updated and maintained project library, naming system, and all document histories
(Note: The documentation produced on this project was later held up as the standard for analysis for Unisys' North American public sector groups.)

AGILE SOFTWARE; SAN JOSE, CALIFORNIA
Courseware Development Lead; June 2000- August 2001
• Created dynamic, interactive, online training for Oracle-based collaborative manufacturing commerce solutions software to provide distance education, replace instructor-led classes, and educate the sales force quickly on new product features
• Assessed training needs and designed training programs for end-users
• Interviewed developers and subject matter experts to obtain information on software functionality and user-requirements

UCSB, COLLEGE OF LETTERS AND SCIENCE; SANTA BARBARA, CALIFORNIA
Guest Lecturer; Technical Writing Department; December 1999 -- June 2000
• Developed and instructed a curriculum on technical writing; implemented changes to update curriculum to reflect current industry practices and assessed budgetary impact of changes with senior faculty; all changes were implemented within current budget framework
• Mentored students to help them achieve personal and professional goals

ADDITIONAL TECHNICAL TRAINING CLIENTS
• Kia Motors for California Polytechnic University; 2001
• UCSB Extension; 1998 -- 1999
• Instructional Computing; 1998 - 2000

EDUCATION
Bachelor of Arts: Technical Writing, Law and Society; June 2000
University of California at Santa Barbara, Santa Barbara, California
Paid Internships Continuing Education IT Services Volunteer Professional Associations
Electronic Privacy of Information Council (EPIC)
Capital Arts Entertainment (Fox)
Carsey-Werner-Mandabach Productions, “Third Rock From The Sun”
Disney Feature Animation, “Hercules”
ExpertCity
Sony Pictures, “Multiplicity” Skillpath Communications
Computer College of Silicon Valley
University of California at Santa Cruz (UCSC) Extension
University of California at Los Angeles (UCLA) Extension
InnerCity Filmmakers -- Business of Entertainment Katrina Data Project
American Red Cross
PCC Cycling Team Society for Technical Communication (STC)

SKILLS
COMPUTER
Microsoft
.Net environments
Access
Excel
FrontPage FrontPage
Groove
Macros
OneNote Outlook
PowerPoint
Project
Sharepoint Visio
Visual Basic (VB)
VSS
Word
UI Design UML Tools Modeling & Relational Databases Graphics
Axure RP
PowerBuilder Case Complete
Visual UML Suite
Poseidon for UML
Rational Rose All Fusion Erwin Data Modeler
SQL Server
Oracle
Access Snag-it screen capture
Quark
Adobe CS2 Suite: Photoshop, Illustrator, InDesign, GoLive, Acrobat
eDrawings
QA Tools IBM RUP Suite Languages Email
Jira Bug Tracker Rational Rose
ClearCase
ClearQuest
Requisite Pro SQL
XML / XSL / XSLT
Java*
Perl*
VB* Lotus Notes
Outlook
Technical Publications Operating Systems Business Intelligence Web Development
eHelp Suite
Robohelp Office Pro
RoboDemo
Framemaker
PageMaker
InDesign
SGML Windows 95/98/2000, NT, XP
Macintosh
Linux*
UNIX* Crystal Reports
IP (Retail)
MAS200
Salesforce.com (CRM)
Agile (PLM)
Arena Solutions (PLM)
Ascent Media (Asset Catalog) (Sony)
GoPublish (WDIG) ASP
XML
HTTP
SOAP
HTML / DHTML / JavaScript
Macromedia Suite: Authorware, Coursebuilder, Dreamweaver UltraDev, Flash, Fireworks, Action Script, Lingo
(*)= Light development

DOCUMENTATION
Technical Project Management Courseware Testing Other
Sole or Managing Author Data Sheets
Installation Guides
Internal and End-User Manuals
Online Help
Policies and Procedures Definition Documents
Documentation Plans
Project Plans
Proposals
Standards
Style Guides CBT
Courseware
Curriculum Development
WBT
LMS delivery Verification Matrixes
Formal Test Plans
Access Databases for Tracking Flowcharts
Lifecycle Diagrams
Navigation Diagrams
Product Overviews
Technical Edits
Templates
Workflow Diagrams
Team Development Brochures
Software Manuals
Troubleshooting and Repair Manuals
Operation Manuals Business Process Flows
Client Deliverables
Detailed Design Documents
Requirements Course Training Manuals
Storyboards
LMS infrastructure Use Cases
Usability Testing
User Acceptance Testing Blueprint Analyses
Security Documentation
White Papers
Websites
ERwin Charts

Certifications
See above


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