Motivated, detail oriented, results-driven and hands-on infrastructure professional with more than 20 years of combined experience impacting corporate performance through skilled alignment of technical resources with corporate enterprise objectives. Expertise in leading infrastructure and network design implementation and support; oversaw projects and programs, and improving processes. Adept at change management, service delivery and budget administration. Excellent troubleshooting skills-resolving difficult and persistent technical issues arising on-site and on client base, specializing in Cisco routers and switches as well as internetworking.
IT Operations • Strategic Planning • Project/Program Management • Business Analysis • Process Improvement Infrastructure Design • Technical Support • Change Management • Budget/Cost Control • Capacity Planning Configuration Management • Release Management • Staff Development • Network Design & Analysis • ITIL• Vendor Selection • Network Management • CMMI • Work Flow Management• Resource Management
PROFESSIONAL EXPERIENCE
PUBLICIS GROUPE (Lion Resources), New York, NY 04/ 2003 - 09/2008 Operations Manager / Senior Network Engineer Oversaw systems and network projects and programs for $4.8B Big Six advertising and media Services Company. Managed network integrations, project scheduling, resources planning, funding, Data Center facilities maintenance and new build-outs for Eastern US region. Responsible for LAN/WAN infrastructure modifications, design, implementation and support. Identify needs and develop solutions. Plan and led complete life cycles for system and network infrastructure projects. Supported Windows Active Directory and Novell eDirectory services; SQL/Web/FTP/Blackberry servers, wireless networks, VoIP, Checkpoint VPN-1/Firewall-1,DNS,DHCP and Secure Remote systems. • Designed, architected and supported the deployment and management of LAN & WAN projects including the North American Cisco-based router and switch refresh, and upgrade of all Checkpoint firewalls across the Americas, as well as consolidated wireless and network management solutions across the US. • Saved $150,000 on LAN infrastructure upgrade project by negotiating lower costs for hardware. • Reduced data center footprint 70% and cut costs $55,000/yr. by consolidating 315 standalone servers. • Improved software and application release quality 70% by setting up R&D area to mirror systems and data network production environments. R&D was also used for staging and testing area. • Performed second & third level WAN troubleshooting for Cisco routers, switches, modems, and ISDN, T1, Frame Relay and VPN communities. • Planned and implemented 420 Cisco Aironet 1200 series access point Wireless devices across our enterprise network to establish a secure wireless network. • Introduced change management, weekly maintenance, network security, enterprise-level antivirus solution, production environment monitoring, and new maintenance and network management procedures. • Earned multiple peer awards for going above and beyond the call of duty.
SAATCHI & SAATCHI, New York, NY 05/1997 -04/ 2003 Network Manager / Network Coordinator Directed implementation, supported, upgrades, and repair of Windows, Active Director, Novell, NDS/edirectory, LAN/WAN infrastructures, SQL/file/print/Web/FTP/application servers, and all network hardware and software for global advertising firm. Managed internal business units and vendor relationships. Administered $3.5M IT budget. Oversaw tier 2/3 support, implementation and troubleshooting. Evaluated new and projected technologies for company growth. Continued? Elmer Hilton King Page 2
• Improved service levels by implementing 24x7 enterprise network systems support. • Dramatically reduced expenses by negotiating new service contracts and technology purchases. • Saved several million dollars by rapidly setting up emergency network following 9/11 attack. • Facilitated high-resolution imaging services by setting up and configuring company's largest Mac studio. • Planned and led several major operating system and hardware rollouts. • Reduced times for application and patch rollouts from several weeks to days, utilizing Zen Works utility. • Earned company's 2001 Leadership and Outstanding Service Support Award for 9/11 response.
PREVIOUS EMPLOYMENT
INTEGRATED DATA SYSTEMS CORP., Chantilly, VA 02/1996 -- 04/1997 Network Consultant @JPMorgan Designed, implemented, and supported LAN/WAN architectures and infrastructures for Fortune 500 clients of large consulting firm. Set up and configured hardware, software, operating systems, and protocols. Conduct system and network availability analyses. • Ensured proper implementation of all policies and procedures related to LAN & WAN are kept up-to-date. • Provided leadership and guidance to Technicians and Engineers with implementation and maintenance of the network. • Performed second & third level WAN troubleshooting for routers, switches, modems, ISDN, T1 and Frame Relay
NEW YORK CITY BOARD OF EDUCATION, Brooklyn, NY 09/1989 -- 02/1996 Network Field Engineer • Designed and maintained servers and network infrastructures for all public schools within the five boroughs. • Configured networked printers. Scheduled repairs and service calls. • Evaluated and proposed new hardware, software and networking technologies. • Worked with other departments, customers, vendors, and partners to provide efficient fault resolution of network and systems outages.
EDUCATION
B.Tech. in Computer Systems Technology, New York City College of Technology, Brooklyn, NY -- 06/2003 AAS in Electrical Engineering Technology, New York City College of Technology, Brooklyn, NY- 10/2000
CERTIFICATIONS & TRAINING • Novell NetWare CNA • Cisco Router Certified Professional • CCSA/CCSE Check Point Certification • ITIL Practitioner Release and Control (Practitioner's Certificate in IT Service Management) • Effective Communication Skills Training
TECHNICAL SKILLS
Platforms: Windows, Mac OS, Novell Netware, Linux Applications: MS Office, Project, Visio, firewalls, antivirus systems, Symantec Security, CiscoWorks, Solar Wins, Whats Up Gold, Fluke, Network Sniffer Pro, Etherpeek, Webtrends, iManager, iMonitor, MMC, Console One, Arcserve, VERITAS-NetBackup, HP StorageWorks, GroupWise, HP OpenView, NetScout Performance Networking: LAN/WAN/MAN, VLAN, Ethernet, wireless systems, DNS, DHCP, SAN, NAS, VPN, VoIP, IIS, web servers, TCP/IP, IPX/SPX, DDP, Frame Relay, ATM, OSPF, BGP, RIP, EIGRP, IGRP, HSRP, VRRP, IKE, IPSec, PPP, PPTP, L2TP, SNMP, SMTP, LMI, VTP, STP, SIP, H.323, Novell NDS/eDirectory, LDAP, Active Directory,
Hardware: PCs, Mac, Cisco routers, switches, Checkpoint firewalls, Netscreen , PBX, HP servers, peripherals, VTC units, tape libraries, Cisco VPN concentrators, WLAN devices, RIP, UPS, HP SANs (EVA5000 & EVA8000)
Certifications
See above
CONTACT DETAILS
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