PC Technician Resume

Title
PC Technician

Primary Skills
Responsible for performing software and hardware upgrades and installations, building custom computer systems

Location
US-MD-Owings Mills (will consider relocating)

Posted
Jan-09-09

EDUCATION

September 1998- May 2002 Winston Churchill High School, Potomac, MD
High School Diploma

August 2002- May 2003 Towson University, Towson, MD

June 2003- August 2003 Computer Institute, Rockville, MD
Studied A+, Network +, and MCSE

August 2004- November 2006 Towson University, Towson, MD
Studied Psychology

February 2007- March 2007 MD Bartending Academy, Glen Burnie, MD
Studied Mixology

PROFESSIONAL EXPERIENCE

December 2003- June 2004 Hytec Exchange, Vienna, VA
PC Technician
In my position as a PC technician I was responsible for performing software and hardware upgrades and installations, building and designing custom computer systems, and performing routine maintenance such as virus removal, firmware updates, and memory backups.

October 2006- January 2007 Dominos Pizza, Towson, MD
Delivery Expert

August 2007- July 2008 Beav's Urban Outfitters, Towson, MD
Manager
As the manager at Beav's I was responsible for all the daily handling of money, including counting the register every night and making daily deposits at the bank. I opened and closed the store on a daily basis, and was trusted with a key and alarm code, as well as kept it clean and handled sales.

July 2008- Present E4E Business Solutions LLC, Hunt Valley, MD
Tier 1 Technical Support Rep.
As a technical support representative for E4E I provided support to the customers of our clients through a variety of methods. On a daily basis I provided support by telephone, email, and web-chat. To aid in my support I utilized desktop streaming when necessary, as well as held cases for research. I provided support for Windows and Mac environments. I received advanced training in softwares beyond my level, as well as assisted in the training of others in these softwares.

PROFESSIONAL MEMBERSHIPS

Comptia A+ Certified as of 10/3/03

AWARDS

Awarded Joseph Headman, Jr. Technology Award,
Winston Churchill High School, 2001
Awarded for work on designing and maintaining the schools website.

Certifications
See above


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