IT Project Manager Resume

Title

IT Project Manager

Primary Skills

25 years of excellence in security controls, risk management, and regulatory compliance

Location
US-NC-Haw River

Posted
May-13-12

RESUME DETAILS

INFORMATION SECURITY ENGINEER/NETWORK SECURITY ANALYST/SERVICE DESK MANAGER

Highly experienced IT Security Professional with a record of 25 years of excellence in security controls, risk management, and regulatory compliance. Skilled in evaluating internal controls and implementing improvements, increasing operational efficiencies. Exceptional communication, leadership, and teamwork skills; comfortable with technical and non-technical people on all levels of an organization.

Broad knowledge of hardware, software, and networking technologies to provide a powerful combination of analysis, implementation, and support. Experience in system and network administration and engineering, hardware evaluation, project management, systems and network security, incident analysis and recovery. Extremely reliable and flexible and adaptable, with a high level of comprehension that lends itself to a very short learning curve. Served in the United States Navy.
Security Clearance: Hold active TS/SCI security clearance with lifestyle polygraph

Professional Experience
Booze Allen Hamilton, Annapolis Junction, MD 10/09 to Present
Project Manager/Technical Task Order (TTO) Lead, Booz Allen Hamilton 06/11 to Present
Responsible for Global Service Desk (GSD) TTO (27 FTEs), managed daily operations, selected staff, managed schedules, created and presented monthly reports, and approved sub-contractor invoices. Manage and coordinate Service Manager 7 ticketing queue for the GSD.
Lead day-to-day scheduling and ticket assignments. Served as liaison between the client, management and Service Desk Technicians. Monitored to ensure expected SM7 ticket documentation procedures were addressed to conform to Service Level Agreements.
Generated reports to document GSD performance for incidents, service requests and outages.
Proactively develop improvement initiatives and solutions to enhance documentation and improve processes. Collaborated with other Team Leads to resolve ticket transition issues or improve the customer experience. Responsible for interviewing and gathering data on systems/projects, and analyzing the data to determine if those systems/projects were candidates for service desk consolidation. Managed and updated project schedules, reported status of projects, reported risks, developed and recommended options for more complex transitions.
Provided update and delivered staff Performance and Development Review per company policy.
Approved and maintain staff timesheets on a weekly basis in accordance to rules governing timesheet approval.

Booze Allen Hamilton, Annapolis Junction, MD 10/09 to 06/11
Network Security Analyst
Provided technical leadership as well as mentored and trained a staff of 11 personnel on security basis and best practices. Collaborated as part of team on drafting corporate security standards and guidelines for system configuration; authorized documentation on security and system management policies, procedures, and guidelines; served on the Computer Security Incident and Response team. Responsible for providing 24x7 support and monitoring of clients network security infrastructure; monitoring of intrusion detection systems and identifying network attacks, anomalies, vulnerabilities, and exploits in support of Cyber Command. Minimized or eliminated vulnerabilities by investigating security issues found during Lumenta IP Sonar scans, identifying and analyzing vulnerabilities, and recommending countermeasures to address the issues; monitored system logs and alerts, corrected and reported all violations, escalating communication to senior management when needed. Recommended preventive, mitigating, and compensating controls to ensure the appropriate level of protection and adherence to the goals of the overall information security strategy. Responsible for support of existing security policies and procedures, as well as creation and implementation of new security procedures.

VERIZON FNS, Columbia, MD 11/06 to 10/09
Senior Network Engineer
Develop project documentation, including requirements, status reports, meeting minutes, and presentations. Coordinate efforts of internal and external project team members. Prepare weekly status report for management. Coordinate site surveys, site installations, and network performance tracing. Implemented over 55 LAN/WAN and server requirements. Managed all phases of COMPASSROSE project from requirements gathering to user acceptance, testing, and documentation. Directed and managed over 50 designated IT projects while maintaining project profitability with use of MS Project and Remedy. Managed client expectations, monitor progress, and report status and risk to management. Identified risk, implemented effective solutions, provided status to management.

Office of Naval Intelligence, IT Engineering Service Branch, Suitland, MD 06/03 to 09/06
LAN/WAN Division Lead
Project lead for Worldwide Telecommunications Engineering, Installation, and Maintenance Division. Coordinated work of installation teams, established priorities, time lines, and work schedules. Managed wide variety of IT projects. Planned, directed, and coordinated activities of staff engaged in developing procedures, equipment, and techniques. Maintained up-to-date project management projections, labor, and other resource allocation requirements. Successfully
directed a 24-person team engaged in engineering of 31 LAN/WAN installation projects supporting intelligence communitys global fight against terrorism.

NAVAL INTELLIGENCE OPERATIONS COMMAND, Kunia, HI 11/00 to 06/03
Telecommunications Network Project Manager
Managed a staff of 20 Navy personnel in coordinating and planning 25 telecommunications/network installation projects in support of critical naval intelligence requirements. Assessed project issues and developed resolutions to meet productivity, quality, and client satisfaction, goals, and objectives. Ensured all completed installations adhered to installation and tempest code outline by SSO Navy, NSA, SPAWAR, and commercial standards.
Increased customer satisfaction by providing installation and technical assistance to over 100 naval intelligence communities worldwide, both ashore and afloat. Led Maintenance Division to establish practices resulting in 100% equipment reliability and accuracy during quarterly spot check inventory for over 5,000 pieces of electronic equipment valued at over $20 million.

EDUCATION
Master of Science in Information Security STRAYER University, Anticipated 6/2012
Bachelor of Science, Internetworking Technology STRAYER University

Additional coursework: Global Knowledge Certificate in IT Project Management and Project Management Essentials

Certifications:

TIA Security + certification
TIA Network + certification
ITIL v3 Foundation certification
Soft Skills:

Strong leadership skills
Ability to work as a member of a team and independently without supervision.
Excellent attention to detail, interpersonal skills and troubleshooting/analytical skills.
Excellent organizational and process disciplines
Strategic/big picture thought process, but also detail-oriented with a focus on operational success .
Excellent project management skills
Ability to manage competing priorities in a complex environment
Excellent verbal and written communications skills
Ability to convey a strong presence, professional image, and deal confidently with complex business problems
Ability to travel globally as needed (10% - 20%)

Certifications

See above

CONTACT DETAILS

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