Telecommunications Manager or Telecommunications Professi... Resume

Title
Telecommunications Manager or Telecommunications Professi...

Primary Skills
Project Management in IT, Systems Developer, Telecomunication Management

Location
US-PA-Carlisle (will consider relocating)

Posted
Mar-02-09

EMPLOYMENT
Telecommunications Analyst 1, Bureau of Information Technology - Jan. 2008 - Present
Pennsylvania Department of Health, 2150 Herr Street, Harrisburg, PA
Developed applications for telephone systems. Used remedy to address problems with existing phone systems. Generated orders for new service and repairs with the ISS system and CTAR work orders. Managed the Department changes to the Commonwealth Directory. Established inventory levels for the 800 mhz radio project. Handled all changes to existing orders generated by repair technicians. Managed the Conversion project for the Norristown Health Center which established a new Centrex system to replace the antiquated key system. Coordinated all activities for both Black Box and Level to establish 75 new phone lines for this facility. Finished the project 7 days ahead of schedule.

IT Technician - Oct. 2006 - May 2008
Pennsylvania State Police, 1800 Elmerton Avenue, Harrisburg, PA
Handled remedy help desk assistance calls from Troopers in the field to insure connectivity to the EN Network. Maintained all printer status queues to insure output delivered appropriately. Managed the daily shift logs to document all incidents during each shift. Maintained the Law enforcement phones to provide essential information to Law enforcement personnel in crisis situations. Monitored all queues to insure constant flow of information. Reported to management all necessary information about unusual occurrences during any particular shift. Maintained communication between different members of the staff to insure all members were informed concerning changes in SOP.


Technical Systems Manager - Jan. 1994 - Jan. 2006
Penn/Dex Computer Systems, 738 Galway Drive, Bethel Park, PA
Interacted with DP managers in order to facilitate their need for Data processing upgrades. Managed the technical sales department to secure new sales and expansion of existing contracts. Supervised a staff of 9 technical sales people to generate expanding sales volumes. Insured all shipping needs of the company and supervised the shipping department staff to maintain effiency in operation. Managed the Personal computer division responsible for all new sales. Handled all new customer orders with regard to their fulfillment from our vendors. Increased sales nearly 10 fold over my term of

Systems Analyst - Jan. 1988 - Jan. 1994
Westinghouse Electric Corporation, Lebanon Church Road, Pittsburgh, PA
Developed systems to allow access to company wide personnel in emergency situations. Managed all company help devices to insure available access to the system. Developed the Personal computer program which placed a PC on every desk throughout the division. Responsible for training of all management personnel in the use of company systems.

EDUCATION
B.S., Management and Computer Science - Jan. 1986
California University of Pennsylvania, California, PA
GPA: 3.32. B.S in Computer Science with an emphasis on the technical plus 27 credits in Management of IT Facilities

Certifications
See above


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