Project Manager or Program Manager Resume

Title
Project Manager or Program Manager

Primary Skills
To leverage my Project Management business experience and help an organization achieve their strategic objectives.

Location
US-AZ-Chandler (will consider relocating)

Posted
Oct-26-09


PROFESSIONAL SUMMARY

Experienced PMP Certified Project Manager.
* Leverages business experience, technical knowledge and analytical skills to help organizations achieve strategic objectives and articulate a future vision.
* Highly effective in leading diverse, high-performance development teams in delivering projects on time and within budget.
* Proactive problem solver, implementing solutions with consideration to the bottom line and long-range goals.

TECHNICAL SKILLS

* PMP Certification
* Project Management
* Critical Path Analysis



* Manage Offshore Resources
* SCRUM
* Release Management



* Compliance Management
* EVM
* MS Office & SharePoint



* Client Facing
* Team Building
* Resource Tracking



* Change Control
* Project Prioritization
* MS Project & Daptiv




EXPERIENCE

TSYS ACQUIRING SOLUTIONS, Tempe AZ Financial Services 2008-2009
Project Manager
* Executed project management plans for Class A Terminal Certifications to increase revenue $40M while reducing time to market from 9-12 months to 5-8 months.
* Completed Phase I Front-end integration for Infonox acquisition including IVR for new 800 numbers.
* Overcame language, culture and terminology differences and established rapport and confidence with Infonox and internal TSYS departments.
* Developed project management plans and completed the launch of PC-based retail and virtual terminal point-of-sale payment solutions increasing product offerings.
* Managed vendor development, internal application changes with offshore developers, quality testing, documentation and sales, ensuring project completion on-time.
* Controlled the successful development of 9 projects simultaneously and created status reporting.
* Directed IT release management and compliance management ensuring objectives were accomplished and met the committed time, budget and scope.
* Planned, directed and managed web application and virtual terminal point of sale solution projects.
* Leveraged contract negotiation skills identifying adverse financial and/or legal effects.
* Monitored and controlled time allocated to projects for employees and contractors thru Time Tracker and created management resource reporting.
* Assured all products launched included the appropriate deliverables and conducted lessons learned sessions.

CHASE PAYMENTECH, Tempe AZ Financial Services 2007-2008
Project Manager
* Developed project plans for new merchant implementations generating $50M in sales volume.
* Launched multiple merchant conversion projects simultaneously.
* Created and implemented business strategy while coordinating various projects.
* Incorporated client's needs and facilitated activities with all departments and external vendors creating a strategic technology partner relationship.
* Monitored post implementation account performance and improved service quality through client facing.
* Moderated training for clients and prepared course materials and programs.


Starr Page 2

MARICOPA UNIFIED SCHOOL DISTRICT, Maricopa, AZ 2006-2007
Long-Term and Short-Term Substitute Teacher

KELLY FINANCIAL SERVICES 2005-2006
INTEL, Corporate Headquarters, Chandler AZ
Database Administrator Contract, Corporate Software License Tracking
* Maintained several Microsoft Access database tables and queries to track software licenses.
Project Accountant Contract, Tech, Manufacturing, Engineering Finance Div.
* Provided technical assistance in developing cost effective controls for Intel Supplier Capital Equipment Training valued at $25M.
* Conducted meetings with user groups to assess needs and implement changes.
* Designed Project Plans, PowerPoint Presentations, Excel Spreadsheets and Visio Diagrams.

CITICORP (Citigroup) Payment Products Division, Brandon FL 1986-1990
Assistant Vice President, Data Security
* Managed Citigroup Information Security Department (44 security systems) including DB2.
Project Manager, IT Strategic Planning
* Developed Method/1 integrated systems plan, for the largest project undertaken by the bank.
* Project Manager for project developing WBS, critical path and cost impact analysis.
* Managed equipment installation and coordinated the revision of production control scheduling.
* Coordinated completion of: process flows, requirements documentation, functional system design, data modeling, detailed system design and stakeholder testing.
* Moderated the selection and installation computer based training system software.

EDUCATION/ CERTIFICATIONS/ ASSOCIATIONS

* PMI Project Management Professional Certification (PMP) 09/2009
* EVM-Earned Value Management, Phoenix PMI Chapter 10/2009
* M.A. Management, Central Michigan University, Troy, MI GPA 3.9
* B.S. Management, Oakland University, Rochester, MI
* PMBOK Project Management Certificate, Loyola University Graduate School, Chicago, IL
* Leadership Certificate, Loyola University Graduate School, Chicago, IL
* Member PMI

PREVIOUS EXPERIENCE

FIDELITY, Business Systems Analyst
ROCKWELL INTERNATIONAL, Senior Management Systems Analyst
HONEYWELL AEROSPACE, Advanced Planning Information Systems Analyst

Certifications
PMP Certified
Project Management Certificate, Loyola University Grad School, Chicago, IL
Leadership Certificate, Loyola Unifersity Grad School, Chicago, IL


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