Instructional Designer Resume

Title
Instructional Designer

Primary Skills
Instructional Design, Curriculum Development, Business Consulting

Location
US-GA-Atlanta

Posted
May-21-09

OBJECTIVE To provide instructional design and program development that impacts employee performance metrics

INTRODUCTION Instructional Designer, Training Program Developer, Facilitator, Business Consultant

SKILLS Training Documentation Technical
Web-Based
Instructor-Led
LMS Implementation
Analysis
Valuation
Facilitation Curriculum Development
Leader/Student Guides
Instructional Designer
Script Writer Website content
Multimedia Presentation
Simulations
Webex/Live Meeting
Usability Testing
Video Streaming

Leadership/Management Microsoft and Other Programs
Project Management Microsoft Office
Validation Studies/Calibration Articulate
Compliance Training Video Editing
Business Support Content Authoring Software
Microsoft SharePoint
Lectora



EXPERIENCE


CORNERSTONE INSTRUCTIONAL DESIGNS, Inc. Georgia February 2008 to Present

• Developed curriculum and library of web-based courses with audio and video for First Baptist Church counseling ministry and training program.
• Developed library of web-based product and sales support courses for Microsoft and Comcast partnership.
• Developed library of web-based product courses for outsourced Level 1 support personnel. Process included conducting needs analysis, surveys, gap analysis, curriculum development and establishing measurements against performance goals.
• Developed customer loyalty course curriculum, facilitator guide and PowerPoint for metro transit authority bus operators.
• Developed curriculum, participant workbooks, web-based courses for an automotive sales consulting company.

KNOWLAGENT, Inc. Georgia January 2005 to February 2008

• Successfully designed eLearning materials and executed training strategies for Knowlagent clients. Process included implementation of performance strategies against measurable goals.
• Increased Knowlagent product line by developing e-learning courseware, tutorials, and audio simulations for web-based delivery.
Veleria D. Farris (678) 464-8531 (continued)

• Authored courses for Supervisors, Agents and Learning and Development personnel in telecommunications, financial, retail and insurance industry call centers.
• Participated in usability testing of new software platform to analyze stakeholder needs. Developed training curricula and database components to improve client workforce performance with new software.
• Responsible for the project management of courseware including, content development, storyboards, assessments, PowerPoint presentations, job aids, management of timelines and quality assurance.
• Delivered Knowlagent authoring tool software training and instructional design storyboard workshops to clients. Consulted with clients to promote sustainable content and best practice ID skills.

PERFORMANCE PLUS SOFTWARE AND TRAINING Georgia September 1999 to November 2004

• Developed, designed and facilitated interactive performance improvement training programs for Customer Service, Collections and Sales personnel in Fortune 100 companies.
• Directed software engineers on full life-cycle development of web-based, candidate-skill assessment software with video and real-time H.R. manager reporting interface. Developed strategies to test for scenarios, regression testing, candidate and recruiting manager usability testing.
• Customized instruction manual and facilitated training for City of Atlanta collection employees to comply with current city laws and governances.
• Developed, designed and facilitated instructional training on Resume Writing and Job Interviewing at women shelters, welfare to work programs and Atlanta Public Libraries. Participated in job readiness fairs sponsored by Fulton county, Coweta county and Aid to Children With Mothers in Prison (AIM).

BELLSOUTH CELLULAR CORPORATION October 1986 to September 1999

• Project managed teams to develop, design and deliver Phone Observation and Coaching programs for supervisors, team leaders and trainers to improve call quality, customer loyalty and uniform employee evaluations.
• Deployed customer loyalty and revenue generating training programs to increase vertical sales and customer satisfaction.
• Managed, developed and evaluated Managers, Supervisors and agents in call centers
• Implemented programs to proactively reduce customer churn, increase save rates and decrease first bill call inquiries and repeat calls
• Successfully managed a headquarters project to select a candidate assessment tool, validate for EEOC and ADA approvals and calibrate for regional needs. Resulted in deploying uniform hiring standards in seven-state region and lower employee turnover.

Notable Courses and Programs Taken
Leadership and Teamwork, Fundamentals of Excellence, Achieving Peak Performance, The Complete Training Course for Managers, Coaching Skills Inventory, Critical Skills For Effective Supervision, The Quality Advantage, Feedback Skill Training, Talent +, U.S. Personnel Validation studies, The Appraisal Process, AMA Course Design, Website Development from Outsource Technology Group, Marketing Power from Marketing Consultants of Atlanta

EDUCATION First Baptist Atlanta -- Atlanta, Georgia Commissioned Lay Counselor
Georgia State University -- Atlanta, GA., Primary credits towards Business Administration Degree, 1984BellSouth Leadership Academy -- Atlanta, GA., Executive Management courses in budgeting, finance, marketing, human resources and information technology, 1994 - 1997

Certifications
See above


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