Technical Writer Resume

Title
Technical Writer

Primary Skills
MS-Office, Adobe Framemaker, RoboHelp, Visio, Captivate

Location
US-AZ-Scottsdale (will consider relocating)

Posted
May-19-09

PROFESSIONAL OBJECTIVE

Technical writer and documentation consultant successfully combines writing skills and business experience (25+ years) to provide technical writing solutions for clients from fully equipped home office.

TECHNICAL WRITING/TECHNICAL SUPPORT EXPERTISE

> Documentation professional with 25+ years of experience in diverse IT, telecommunications, defense, health, manufacturing, and financial arena as a technical writer, Courseware (CBT) developer, trainer, project leader, and recruiting with proven success. Skilled in developing and executing detailed project & documentation plans/SOPs.

> Technical Support professional with 8+ years of experience in diverse telecom arenas as a customer/technical support representative servicing client-server systems, database and application server technologies, data communications/networking, and Internet/Intranet site development and management.

> Highly skilled in establishing productive relationships with SMEs. Proactive leader and conceptual thinker with a superior work ethic. Known for exceeding goals, quotas and objectives.

> Proven expertise in workflow management, enhancing documentation suites, developing training & marketing collateral and writing, reengineering and editing complex technical material, large-scale document conversion to PDF format, statements of work, test plans/reports, policies and procedures, operations manuals, software users guides and Online Help.

> Client-centered individual able to produce high-quality, accurate and well-written deliverables on schedule. Energetic and self-motivated team player/coach with proven honesty and integrity.

> Comprehensive background in the full project development lifecycle (SDLC) from conceptualization through maintenance, ISO9000. Efficiently manage multiple, concurrent and senior-level projects.

> Experienced in creating highly technical conceptual and task-oriented documentation. Skilled in working with developer, QA, management and manufacturing staff to gather and assimilate related requirements.

> Familiar with regulatory compliance standards (SOX, HIPAA).


COMPUTER SKILLS

Microsoft Word
Unix - Solaris
Script/GML, SGML, HTML, XML
Microsoft Windows 2000/XP
Sarbanes-Oxley
SharePoint, Documentum
Microsoft PowerPoint
ISO9000
Interleaf
Microsoft Office
Adobe Framemaker
Snagit, Paint Shop Pro
Microsoft Visio
Adobe Pagemaker
WebWorks Publisher
Adobe Acrobat/PDF
Oracle Database
AutoCAD 2007
Microsoft Publisher
Adobe Photoshop,
Illustrator
Microsoft Outlook
Corel Draw
ERP/Supply Chain Solution
Microsoft Internet Explorer
QuarkXpress
RoboHelp


TECHNICAL WRITING/TECHNICAL SUPPORT EXPERIENCE / CLIENTS - (CONTRACT ASSIGNMENTS)

HITACHI DATA SYSTEMS - SENIOR TECHNICAL WRITER - SANTA CLARA, CA 8/08 - present

* Responsibilities include working on Hitachi Storage Command Suite software products within the HDS Technical Publications group including working collaboratively with the Technical Publications management and the engineering teams domestically and oversea to support Technical Publications initiatives.
* Working on a suite of applications used to manage Hitachi's storage system products, including participating in the product development planning process and provide staffing estimate, project plan including project schedule.
* Developed courseware modules and training videos using PowerPoint, Captivate, Jing software and in-house CBT software for Hitachi training instructors.
* Working with other writing teams within the Technical Publications team to ensure documentation consistency and quality both across the suite of applications as well as Technical Publications overall documentation standards.
* Provide periodic status and progress reports to the Technical Publications management and the engineering teams.
* Experience/Knowledge of SAN or NAS.
* Experience with print and online documentation authoring/editing tools, including Microsoft Word, Adobe FrameMaker, Adobe RoboHelp, Adobe Technical Communication Suite, Adobe Acrobat Professional, Corel Paintshop Pro, Adobe Illustrator, Captivate, Jing
* Experience with CMS, SharePoint Collaboration, StarTeam Revision Control

DEEPNINES TECHNOLOGY - SENIOR TECHNICAL WRITER - San Jose, CA 8/07 - 8/08

* Responsible for developing, maintaining, and distributing all technical documentation, marketing collateral for Deepnines Security Edge Platform (SEP) product line.
* Developed documentation plan for future product releases.
* Responsible for testing incremental product releases and provide feedback to developers designed to enhance product design, minimize application migration/installation times, reduce operator errors, decrease support costs and improve customer satisfaction.
* Worked with MS-Word, Visio, Wiki, SEP UI, Bugzilla, Online Help, and Adobe Acrobat.

WOLTERS KLUWER HEALTH - SENIOR TECHNICAL WRITER - Phoenix, AZ 3/07 - 8/07

* Developed and wrote Use Cases for Pharma Solutions group within Wolters Kluwer.
* Developed and wrote Operational Guides, User Manuals, Powerpoint Presentations and FAQs for Professional and Educational group within Wolters Kluwer.
* Familiar with MS-Word, Powerpoint, Visio, Sharepoint, Adobe Acrobat, HIPAA regulatory compliance standard

RADYNE CORPORATION - TECHNICAL WRITING MANAGER/TRAINER - Phoenix, AZ 3/05 - 3/07

* Manage documentation projects from initial planning through writing and editing, reviewing and revising, indexing and creating graphics (instrumentation drawings, engineering drawings), through final printing, production, delivery and training for Satellite and Radio Frequency Communications products.
* Manage technical manuals, marketing collateral, curriculum development lesson plans, training, computer maintenance and upgrades.
* Provided training courseware modules and online videos using Camtasia Studio, PowerPoint for Radyne product line.
* Familiar with MS-Office, Visio, Powerpoint, AutoCAD, Acrobat, Sharepoint, Quark Express

MOTOROLA EMBEDDED SYSTEMS - SENIOR TECHNICAL WRITER - Tempe, AZ 1/05 - 4/05

* Worked with internal staff to develop Motorola-specific white papers addressing subject matter pertaining to Reliability and Availability in a communications computer system, AdvancedTCA Fabric Technology, Middleware, System Management, and Routing Protocols.
* Developed work plan and outline of contents for each white paper.
* Worked with MS-Word, PDF, Visio, Paintshop Pro, Online Help, Internet Research

DHL WORLDWIDE - SENIOR TECHNICAL WRITER - Scottsdale, AZ 11/04 - 1/05

* Worked with internal staff to develop DHL Web Content Management System Administrator's Guide, Installation Guide, User's Guide and SOPs.
* Documented monitoring and escalation procedures & help file system for Network Operation Center (NOC) Technical personnel.
* Edited and revised existing documentation relevant to DHL New Generation web.
* Worked with MS-Word, Visio, Sharepoint, Online Help, and PDF conversion.

MERCURY INTERACTIVE - SENIOR TECHNICAL WRITER - Mountain View, CA 8/04 - 11/04

* Worked with internal staff to develop IT technical procedural documents and flowcharts and SOPs in order to pass their Sarbanes-Oxley audit.
* Tested incremental product releases, provided feedback to developers designed to enhance product design.
* Worked with MS-Word, Framemaker, Powerpoint. Snagit, Visio, HTML, Sharepoint.

EBAY TECHNICAL SERVICES - TECHNICAL WRITER/TECHNICAL SUPPORT - San Jose, CA 11/03 - 6/04

* Documented, illustrated and created an internal API software user guide in collaboration with developers and executive staff. Built simulations to explore "what if" scenarios in a client-server infrastructure.
* Provided client technical support and analysis to improve and enhance the software GUI.
* Worked with HTML, Framemaker, MS-Word, Visio, Online Help, HyPerformix GUI interface.

BROCADE COMMUNICATIONS - TECHNICAL WRITER/TECHNICAL SUPPORT - San Jose, CA 10/02 - 10/03

* Delivered high quality, accurate and well-written products including a system administrator, software users guide, and white papers for the company's storage area network product line.
* Created and merged help systems, as well as convert and create new topics and new help systems; used the corporate style sheet for the web HTM pages.
* Tested incremental product releases and provided feedback to developers designed to enhance product design, minimize application migration/installation times, reduce operator errors, decrease support costs and improve customer satisfaction.
* Updated complete set of documents reducing customer/technical support calls by 35%.
* Worked with Framemaker, HTML, Javascript, RoboHTML, Online Help, Visio, Photoshop, PDF

HITACHI DATA SYSTEMS - TECHNICAL WRITER/TECHNICAL SUPPORT - Santa Clara, CA 1/02 - 9/02

* Worked with internal staff to develop requirements, procedural, specification, flowcharts/diagrams and software user documents for a new release switching system.
* Provided client technical/customer support on Hitachi product line.
* Designed templates for a commercial middleware product, and orchestrated development of the company's first technical documentation style guide. Interfaced with internal operations staff.
* Worked with Framemaker, HTML, Pagemaker, Illustrator, Webworks, Online Help.

MOTOROLA SATELLITE GROUP - TECHNICAL WRITER/SUPPORT/TRAINER - Chandler, AZ 4/01 - 12/01

* Documented functional specifications and procedures of a configuration management reference manual pertaining to an IRIDIUM communications system. Developed proposals and RFPs for satellite hardware.
* Directed curriculum development, writing and technical accuracy of a five-day IRIDIUM user course. Provided email/telephone 2nd tier customer technical support/on IRIDIUM communication system.
* Provided copyediting/development-editing support for engineer authored documents.
* Worked with MS-Word, QuarkXpress, Unix, Framemaker, CorelCraw, Powerpoint, HTML.

CIENA CORPORATION - TECHNICAL WRITER/SUPPORT/TRAINER- Cupertino, CA 9/00 - 3/01

* Revised, edited and documented new release product system administrator, installation/operations guides and software users guide for the Multiwave CoreDirector Intelligent optical switch system.
* Developed curricula for a three-day training course including writing, flowchart, graphic illustrations and technical validation.
* Provided telephone customer/technical support on training modules.
* Co-authored a white paper on Optical Networks as part of an R&D effort.
* Worked with Filemaker Pro, Framemaker, RoboHelp, HTML, Powerpoint, Acrobat/PDF.

BOEING DEFENSE AND SPACE GROUP - TECHNICAL WRITER - Philadelphia, PA 1/00 - 9/00

* Wrote electrical troubleshooting manuals for the US Army's CH-47F Improved Cargo Helicopter (ICH).
* Wrote changes to maintenance manuals for the Royal Air Force (RAF) CH-47D Mk-3 helicopter. Manuals were written to 1000D specification, also known as the AECMA standard.
* Worked with Framemaker, Photoshop, Visio, Ventura Publisher, Mil-Spec1000D.

BT TYMNET (FORMALLY TYMNET INC) - TECHNICAL WRITER/NOC ANALYST 2/98 - 12/99

* Documented monitoring and escalation instructions into procedures for Network Operation Center (NOC) Technicians.
* Manage documentation projects from initial planning through writing and editing, reviewing and revising, indexing and creating graphics (instrumentation drawings, engineering drawings), through final printing, production, delivery and training for NOC equipment.
* Provided telephone customer/technical support on networking issues & resolutions.
* Worked with MS-Word, Framemaker, Powerpoint. Snagit, Visio, HTML
* Familiar with TCP/IP, Packet Routing/Switching, DNS, LAN/WAN and basic client/server communication

IBM SANTA TERESA LABORATORY - TECHNICAL WRITER/SUPPORT - San Jose, CA 12/96 - 1/98

* Wrote and edited portions of an AIX administration guide. Designed and maintained product web content, and provided copyediting and development/editing support for engineer authored documents.
* Provided technical writing/customer support advice to Customer Documentation, Software Development, Systems Engineering, SQA, Engineering Design, Sales, and Marketing groups.
* Worked with Framemaker, OS/2, SGML, Script/GML, Illustrator, AIX.

IBM ALMADEN RESEARCH CENTER - TECHNICAL WRITER - San Jose, CA 11/95 - 11/96

* Authored a functional specification manual for ARCfax gateway and FAXgate messaging systems. Created related API reference, ARCfax message and system administrator guides.
* Wrote a white paper for the ADSTAR distributed storage manager within client-server architecture.
* Worked with Script/GML, Bookmaster, Illustrator, AIX, Framemaker/HTML conversion.


PREVIOUS TECHNICAL WRITING, NETWORK ANALYST, PROGRAMMING POSITIONS (1980 - 1995)

SUN MICROSYSTEMS, MOUNTAIN VIEW, CA IBEAM COMMUNICATIONS, SANTA CLARA, CA
PHONE.COM, REDWOOD CITY, CA ALL OPTICAL NETWORKS. SAN DIEGO, CA
MERCURY INTERACTIVE, MOUNTAIN VIEW, CA ORACLE CORPORATION, REDWOOD CITY, CA
XEROX CORPORATION, SAN JOSE, CA SYNOPSIS CORP. SAN JOSE, CA
FUJITSU CORPORATION, SAN JOSE, CA TYMSHARE, CUPERTINO, CA
IBM RESEARCH TRIANGLE PARK, CHARLOTTE, NC PARK BANK, PINELLAS PARK, FL


EDUCATION AND SPECIALIZED TRAINING

University of Connecticut - Storrs, CT
B.A. Business Administration & Economics
Computer Processing Institute - Hartford, CT
A.A. in Computer Programming/Operations

Professional Training Programs / Courses
A+ Certification - Technical Writing Certification - Certified Resume Writer (CPRW)

IT-Software Engineering Misc. Coursework: Computer Science, Programming,
Data Communications, Technical Training, Graphics and Professional Development






Vincent Conti
Technical Writer & Documentation Consultant
7709 East Glenrosa Avenue
Scottsdale, AZ 85251
Tel: (480) 734-6956
vinceconti@gmail.com


PROFESSIONAL OBJECTIVE

Technical writer and documentation consultant successfully combines writing skills and business
experience (25+ years) to provide technical writing solutions for clients from fully equipped home office.

TECHNICAL WRITING/TECHNICAL SUPPORT EXPERTISE

> Documentation professional with 25+ years of experience in diverse IT, telecommunications, defense, health, manufacturing, and financial arena as a technical writer, Courseware (CBT) developer, trainer, project leader, and recruiting with proven success. Skilled in developing and executing detailed project & documentation plans/SOPs.
> Technical Support professional with 8+ years of experience in diverse telecom arenas as a customer/technical support representative servicing client-server systems, database and application server technologies, data communications/networking, and Internet/Intranet site development and management.
> Highly skilled in establishing productive relationships with SMEs. Proactive leader and conceptual thinker with a superior work ethic. Known for exceeding goals, quotas and objectives.
> Proven expertise in workflow management, enhancing documentation suites, developing training & marketing collateral and writing, reengineering and editing complex technical material, large-scale document conversion to PDF format, statements of work, test plans/reports, policies and procedures, operations manuals, software users guides and Online Help.
> Client-centered individual able to produce high-quality, accurate and well-written deliverables on schedule. Energetic and self-motivated team player/coach with proven honesty and integrity.
> Comprehensive background in the full project development lifecycle (SDLC) from conceptualization through maintenance, ISO9000. Efficiently manage multiple, concurrent and senior-level projects.
> Experienced in creating highly technical conceptual and task-oriented documentation. Skilled in working with developer, QA, management and manufacturing staff to gather and assimilate related requirements.
> Familiar with regulatory compliance standards (SOX, HIPAA).


COMPUTER SKILLS

Microsoft Word Unix - Solaris Script/GML, SGML, HTML, XML
Microsoft Windows 2000/XP Sarbanes-Oxley SharePoint, Documentum
Microsoft PowerPoint ISO9000 Interleaf
Microsoft Office Adobe Framemaker Snagit, Paint Shop Pro
Microsoft Visio Adobe Pagemaker WebWorks Publisher
Adobe Acrobat/PDF Oracle Database AutoCAD 2007
Microsoft Publisher Adobe Photoshop, Illustrator
Microsoft Outlook Corel Draw ERP/Supply Chain Solution
Microsoft Internet Explorer QuarkXpress RoboHelp



TECHNICAL WRITING/TECHNICAL SUPPORT EXPERIENCE / CLIENTS - (CONTRACT ASSIGNMENTS)

HITACHI DATA SYSTEMS - SENIOR TECHNICAL WRITER - SANTA CLARA, CA 8/08 - present

* Responsibilities include working on Hitachi Storage Command Suite software products within the HDS Technical Publications group including working collaboratively with the Technical Publications management and the engineering teams domestically and oversea to support Technical Publications initiatives.
* Working on a suite of applications used to manage Hitachi's storage system products, including participating in the product development planning process and provide staffing estimate, project plan including project schedule.
* Developed courseware modules and training videos using PowerPoint, Captivate, Jing software and in-house CBT software for Hitachi training instructors.
* Working with other writing teams within the Technical Publications team to ensure documentation consistency and quality both across the suite of applications as well as Technical Publications overall documentation standards.
* Provide periodic status and progress reports to the Technical Publications management and the engineering teams.
* Experience/Knowledge of SAN or NAS.
* Experience with print and online documentation authoring/editing tools, including Microsoft Word, Adobe FrameMaker, Adobe RoboHelp, Adobe Technical Communication Suite, Adobe Acrobat Professional, Corel Paintshop Pro, Adobe Illustrator, Captivate, Jing
* Experience with CMS, SharePoint Collaboration, StarTeam Revision Control

DEEPNINES TECHNOLOGY - SENIOR TECHNICAL WRITER - San Jose, CA 8/07 - 8/08

* Responsible for developing, maintaining, and distributing all technical documentation, marketing collateral for Deepnines Security Edge Platform (SEP) product line.
* Developed documentation plan for future product releases.
* Responsible for testing incremental product releases and provide feedback to developers designed to enhance product design, minimize application migration/installation times, reduce operator errors, decrease support costs and improve customer satisfaction.
* Worked with MS-Word, Visio, Wiki, SEP UI, Bugzilla, Online Help, and Adobe Acrobat.

WOLTERS KLUWER HEALTH - SENIOR TECHNICAL WRITER - Phoenix, AZ 3/07 - 8/07

* Developed and wrote Use Cases for Pharma Solutions group within Wolters Kluwer.
* Developed and wrote Operational Guides, User Manuals, Powerpoint Presentations and FAQs for Professional and Educational group within Wolters Kluwer.
* Familiar with MS-Word, Powerpoint, Visio, Sharepoint, Adobe Acrobat, HIPAA regulatory compliance standard

RADYNE CORPORATION - TECHNICAL WRITING MANAGER/TRAINER - Phoenix, AZ 3/05 - 3/07

* Manage documentation projects from initial planning through writing and editing, reviewing and revising, indexing and creating graphics (instrumentation drawings, engineering drawings), through final printing, production, delivery and training for Satellite and Radio Frequency Communications products.
* Manage technical manuals, marketing collateral, curriculum development lesson plans, training, computer maintenance and upgrades.
* Provided training courseware modules and online videos using Camtasia Studio, PowerPoint for Radyne product line.
* Familiar with MS-Office, Visio, Powerpoint, AutoCAD, Acrobat, Sharepoint, Quark Express

MOTOROLA EMBEDDED SYSTEMS - SENIOR TECHNICAL WRITER - Tempe, AZ 1/05 - 4/05

* Worked with internal staff to develop Motorola-specific white papers addressing subject matter pertaining to Reliability and Availability in a communications computer system, AdvancedTCA Fabric Technology, Middleware, System Management, and Routing Protocols.
* Developed work plan and outline of contents for each white paper.
* Worked with MS-Word, PDF, Visio, Paintshop Pro, Online Help, Internet Research

DHL WORLDWIDE - SENIOR TECHNICAL WRITER - Scottsdale, AZ 11/04 - 1/05

* Worked with internal staff to develop DHL Web Content Management System Administrator's Guide, Installation Guide, User's Guide and SOPs.
* Documented monitoring and escalation procedures & help file system for Network Operation Center (NOC) Technical personnel.
* Edited and revised existing documentation relevant to DHL New Generation web.
* Worked with MS-Word, Visio, Sharepoint, Online Help, and PDF conversion.

MERCURY INTERACTIVE - SENIOR TECHNICAL WRITER - Mountain View, CA 8/04 - 11/04

* Worked with internal staff to develop IT technical procedural documents and flowcharts and SOPs in order to pass their Sarbanes-Oxley audit.
* Tested incremental product releases, provided feedback to developers designed to enhance product design.
* Worked with MS-Word, Framemaker, Powerpoint. Snagit, Visio, HTML, Sharepoint.

EBAY TECHNICAL SERVICES - TECHNICAL WRITER/TECHNICAL SUPPORT - San Jose, CA 11/03 - 6/04

* Documented, illustrated and created an internal API software user guide in collaboration with developers and executive staff. Built simulations to explore "what if" scenarios in a client-server infrastructure.
* Provided client technical support and analysis to improve and enhance the software GUI.
* Worked with HTML, Framemaker, MS-Word, Visio, Online Help, HyPerformix GUI interface.

BROCADE COMMUNICATIONS - TECHNICAL WRITER/TECHNICAL SUPPORT - San Jose, CA 10/02 - 10/03

* Delivered high quality, accurate and well-written products including a system administrator, software users guide, and white papers for the company's storage area network product line.
* Created and merged help systems, as well as convert and create new topics and new help systems; used the corporate style sheet for the web HTM pages.
* Tested incremental product releases and provided feedback to developers designed to enhance product design, minimize application migration/installation times, reduce operator errors, decrease support costs and improve customer satisfaction.
* Updated complete set of documents reducing customer/technical support calls by 35%.
* Worked with Framemaker, HTML, Javascript, RoboHTML, Online Help, Visio, Photoshop, PDF

HITACHI DATA SYSTEMS - TECHNICAL WRITER/TECHNICAL SUPPORT - Santa Clara, CA 1/02 - 9/02

* Worked with internal staff to develop requirements, procedural, specification, flowcharts/diagrams and software user documents for a new release switching system.
* Provided client technical/customer support on Hitachi product line.
* Designed templates for a commercial middleware product, and orchestrated development of the company's first technical documentation style guide. Interfaced with internal operations staff.
* Worked with Framemaker, HTML, Pagemaker, Illustrator, Webworks, Online Help.

MOTOROLA SATELLITE GROUP - TECHNICAL WRITER/SUPPORT/TRAINER - Chandler, AZ 4/01 - 12/01

* Documented functional specifications and procedures of a configuration management reference manual pertaining to an IRIDIUM communications system. Developed proposals and RFPs for satellite hardware.
* Directed curriculum development, writing and technical accuracy of a five-day IRIDIUM user course. Provided email/telephone 2nd tier customer technical support/on IRIDIUM communication system.
* Provided copyediting/development-editing support for engineer authored documents.
* Worked with MS-Word, QuarkXpress, Unix, Framemaker, CorelCraw, Powerpoint, HTML.

CIENA CORPORATION - TECHNICAL WRITER/SUPPORT/TRAINER- Cupertino, CA 9/00 - 3/01

* Revised, edited and documented new release product system administrator, installation/operations guides and software users guide for the Multiwave CoreDirector Intelligent optical switch system.
* Developed curricula for a three-day training course including writing, flowchart, graphic illustrations and technical validation.
* Provided telephone customer/technical support on training modules.
* Co-authored a white paper on Optical Networks as part of an R&D effort.
* Worked with Filemaker Pro, Framemaker, RoboHelp, HTML, Powerpoint, Acrobat/PDF.

BOEING DEFENSE AND SPACE GROUP - TECHNICAL WRITER - Philadelphia, PA 1/00 - 9/00

* Wrote electrical troubleshooting manuals for the US Army's CH-47F Improved Cargo Helicopter (ICH).
* Wrote changes to maintenance manuals for the Royal Air Force (RAF) CH-47D Mk-3 helicopter. Manuals were written to 1000D specification, also known as the AECMA standard.
* Worked with Framemaker, Photoshop, Visio, Ventura Publisher, Mil-Spec1000D.

BT TYMNET (FORMALLY TYMNET INC) - TECHNICAL WRITER/NOC ANALYST 2/98 - 12/99

* Documented monitoring and escalation instructions into procedures for Network Operation Center (NOC) Technicians.
* Manage documentation projects from initial planning through writing and editing, reviewing and revising, indexing and creating graphics (instrumentation drawings, engineering drawings), through final printing, production, delivery and training for NOC equipment.
* Provided telephone customer/technical support on networking issues & resolutions.
* Worked with MS-Word, Framemaker, Powerpoint. Snagit, Visio, HTML
* Familiar with TCP/IP, Packet Routing/Switching, DNS, LAN/WAN and basic client/server communication

IBM SANTA TERESA LABORATORY - TECHNICAL WRITER/SUPPORT - San Jose, CA 12/96 - 1/98

* Wrote and edited portions of an AIX administration guide. Designed and maintained product web content, and provided copyediting and development/editing support for engineer authored documents.
* Provided technical writing/customer support advice to Customer Documentation, Software Development, Systems Engineering, SQA, Engineering Design, Sales, and Marketing groups.
* Worked with Framemaker, OS/2, SGML, Script/GML, Illustrator, AIX.

IBM ALMADEN RESEARCH CENTER - TECHNICAL WRITER - San Jose, CA 11/95 - 11/96

* Authored a functional specification manual for ARCfax gateway and FAXgate messaging systems. Created related API reference, ARCfax message and system administrator guides.
* Wrote a white paper for the ADSTAR distributed storage manager within client-server architecture.
* Worked with Script/GML, Bookmaster, Illustrator, AIX, Framemaker/HTML conversion.


PREVIOUS TECHNICAL WRITING, NETWORK ANALYST, PROGRAMMING POSITIONS (1980 - 1995)

SUN MICROSYSTEMS, MOUNTAIN VIEW, CA IBEAM COMMUNICATIONS, SANTA CLARA, CA
PHONE.COM, REDWOOD CITY, CA ALL OPTICAL NETWORKS. SAN DIEGO, CA
MERCURY INTERACTIVE, MOUNTAIN VIEW, CA ORACLE CORPORATION, REDWOOD CITY, CA
XEROX CORPORATION, SAN JOSE, CA SYNOPSIS CORP. SAN JOSE, CA
FUJITSU CORPORATION, SAN JOSE, CA TYMSHARE, CUPERTINO, CA
IBM RESEARCH TRIANGLE PARK, CHARLOTTE, NC PARK BANK, PINELLAS PARK, FL


EDUCATION AND SPECIALIZED TRAINING

University of Connecticut - Storrs, CT
B.A. Business Administration & Economics
Computer Processing Institute - Hartford, CT
A.A. in Computer Programming/Operations

Professional Training Programs / Courses
A+ Certification - Technical Writing Certification - Certified Resume Writer (CPRW)

IT-Software Engineering Misc. Coursework: Computer Science, Programming,
Data Communications, Technical Training, Graphics and Professional Development

Certifications
See above


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