Content manager Resume
Title
Content manager
Primary Skills
Programming: Data filters and tools,
Technical Documentation, Training
Location
US-CA-San Bruno
Posted
May-04-12
RESUME DETAILS
Summary
Accomplished information technologist and problem solver with a passion for enhancing productivity through improvements in communication. Facilitator. Troubleshooter. Primary goal: helping other people to get their jobs done more effectively and efficiently.
Specialties include:
* Programming: Data filters and tools
* Technical Documentation
* Training
* Wiki expertise (TWiki/Foswiki)
* Web Weaving (HTML, CSS, JS)
* Information Architecture
Employment History
Yahoo! -- Technical Writer; Wiki Support Engineer (2006 - 2012) - Documented process and procedures for server configurations, release process, and operations-related tasks. Provided multi-level support (TWiki, JavaScript). Clients: service engineers, development engineers, program managers, and architects.
Cisco IronPort Systems -- Technical Content Manager (2004 - 2005) - Specified, researched, created, reviewed, and edited internal technical documents, including tutorials, web pages, and software design specs. Clients: engineers, managers, client services, and user publications teams.
Contract Programmer (2000 - 2003)
Ebay (2003) -- Developed, documented, and tested code (Perl, VBScript) to check compliance of Windows machines with Microsoft security patches and anti-virus software. Clients: desktop system admin team.
Genentech (2002) -- Ported, built, modified, and tested Open Source software (C) for installation onto intranet (WebMail). Clients: software group.
Vantage Technologies (2001 - 2002) -- Analyzed problems and addressed issues in company`s web-based product, Partnersmith (Perl, JavaScript). Clients: programming and testing staff.
Barclays Global Investors (BGI) 2000 - 2001 -- Designed, developed, and documented suite of configurable programs (Perl, XML) to parse flat data files from multiple streams, validate the results, and load data into a database (Sybase). Clients: Active Data Group.
Apple -- Sr. Technical Writer (1999 - 2000) -- Developed MacOS X conceptual developer technical documentation. Wrote Kernel Environment book. Clients: internal and external software developers.
Deltagen -- Scientific Programmer; System Administrator (1998 - 1999) -- Developed, documented and modified data analysis processes and tools (Perl, C). Provided Linux system administration support and Mac OS desktop user support. Clients: scientists and lab technicians.
Incyte Genomics -- Scientific Programmer (1997 - 1998) -- Documented and diagrammed data flow for sequencing projects. Debugged and enhanced processes and tools (Perl). Clients: data managers.
Apple -- Quality Lead; Project Coordinator (1995 - 1997) -- Reviewed and
edited documentation. Developed program to extract, format, and analyze code coverage metrics (Perl). Clients: department engineers and managers. Coordinated many aspects of the MkLinux project, including Developer Release CD-ROM, web site, and mailing lists. Clients: external MkLinux customers.
Selected Accomplishments
Programming - Data Filters and Tools
* Experienced in coding tools in Perl, awk, sh, C
* Experienced with Regular Expressions. XML
* Developed and enhanced internal tools and scripts, many written to custom requirements for short-term
Technical Documentation - Writing, editing, proofreading, and review
* Wrote more than 300 how-to and tutorial topics for internal TWiki -Help web-
* Documented process and procedures for server configurations, release process, and operations tasks
* Proofed and reviewed dozens of internal documents on demand
* Co-authored MacPerl: Power and Ease, an introductory book on Perl (Prime Time Freeware; 1998)
* Authored Inside Mac OS X: Kernel Environment (Apple Developer Connection; 2000)
* Published more than 20 articles, online and in print technical journals
Wiki Support - Established my reputation as de-facto TWiki expert with many satisfied customers.
* Responded to over 2000 requests sent directly to me
* Handled over 500 questions in the wiki support mailing list
* Developed Help web, creating over 300 tutorial topics
* Developed over 100 TWiki applications
* Received 17 "Bravos" (unsolicited company-public feedback)
* Received many thank you notes and commendations by email
Training - Developed Wiki training classes. Presented classes quarterly for two years.
* Wiki Essentials (2 hrs)
* Wiki Variables and Plugins (2 hrs)
* Wiki Applications (4 hrs)
Information Architecture - Evaluated, analyzed, designed and organized web homes for project teams
* Organized web sites for improved navigation, resulting in positive feedback and reduced complaints
* Customized Intranet web sites in TWiki, Foswiki, HTML, CSS, and JavaScript
* Developed and added site maps, dynamic indexing, naming conventions, "portal" pages, topic hierarchies
* Developed re-usable page templates, improving efficiency in creating new pages
* Developed applications to add structure and consistency across site
* Created Best Practices documentation, sharing recommendations across organizations by request
System Administration-
* Demonstrated proficiency in BSD, Linux, and Mac OS system administration, including user management, mail systems, and Apache web services.
Education
University of Maryland -- M.S. Microbiology
(Masters thesis project utilized awk, sed, sh, SunCore graphics, and troff)
Pennsylvania State University -- B.S. Microbiology; Computer Science minor
Accomplished information technologist and problem solver with a passion for enhancing productivity through improvements in communication. Facilitator. Troubleshooter. Primary goal: helping other people to get their jobs done more effectively and efficiently.
Specialties include:
* Programming: Data filters and tools
* Technical Documentation
* Training
* Wiki expertise (TWiki/Foswiki)
* Web Weaving (HTML, CSS, JS)
* Information Architecture
Employment History
Yahoo! -- Technical Writer; Wiki Support Engineer (2006 - 2012) - Documented process and procedures for server configurations, release process, and operations-related tasks. Provided multi-level support (TWiki, JavaScript). Clients: service engineers, development engineers, program managers, and architects.
Cisco IronPort Systems -- Technical Content Manager (2004 - 2005) - Specified, researched, created, reviewed, and edited internal technical documents, including tutorials, web pages, and software design specs. Clients: engineers, managers, client services, and user publications teams.
Contract Programmer (2000 - 2003)
Ebay (2003) -- Developed, documented, and tested code (Perl, VBScript) to check compliance of Windows machines with Microsoft security patches and anti-virus software. Clients: desktop system admin team.
Genentech (2002) -- Ported, built, modified, and tested Open Source software (C) for installation onto intranet (WebMail). Clients: software group.
Vantage Technologies (2001 - 2002) -- Analyzed problems and addressed issues in company`s web-based product, Partnersmith (Perl, JavaScript). Clients: programming and testing staff.
Barclays Global Investors (BGI) 2000 - 2001 -- Designed, developed, and documented suite of configurable programs (Perl, XML) to parse flat data files from multiple streams, validate the results, and load data into a database (Sybase). Clients: Active Data Group.
Apple -- Sr. Technical Writer (1999 - 2000) -- Developed MacOS X conceptual developer technical documentation. Wrote Kernel Environment book. Clients: internal and external software developers.
Deltagen -- Scientific Programmer; System Administrator (1998 - 1999) -- Developed, documented and modified data analysis processes and tools (Perl, C). Provided Linux system administration support and Mac OS desktop user support. Clients: scientists and lab technicians.
Incyte Genomics -- Scientific Programmer (1997 - 1998) -- Documented and diagrammed data flow for sequencing projects. Debugged and enhanced processes and tools (Perl). Clients: data managers.
Apple -- Quality Lead; Project Coordinator (1995 - 1997) -- Reviewed and
edited documentation. Developed program to extract, format, and analyze code coverage metrics (Perl). Clients: department engineers and managers. Coordinated many aspects of the MkLinux project, including Developer Release CD-ROM, web site, and mailing lists. Clients: external MkLinux customers.
Selected Accomplishments
Programming - Data Filters and Tools
* Experienced in coding tools in Perl, awk, sh, C
* Experienced with Regular Expressions. XML
* Developed and enhanced internal tools and scripts, many written to custom requirements for short-term
Technical Documentation - Writing, editing, proofreading, and review
* Wrote more than 300 how-to and tutorial topics for internal TWiki -Help web-
* Documented process and procedures for server configurations, release process, and operations tasks
* Proofed and reviewed dozens of internal documents on demand
* Co-authored MacPerl: Power and Ease, an introductory book on Perl (Prime Time Freeware; 1998)
* Authored Inside Mac OS X: Kernel Environment (Apple Developer Connection; 2000)
* Published more than 20 articles, online and in print technical journals
Wiki Support - Established my reputation as de-facto TWiki expert with many satisfied customers.
* Responded to over 2000 requests sent directly to me
* Handled over 500 questions in the wiki support mailing list
* Developed Help web, creating over 300 tutorial topics
* Developed over 100 TWiki applications
* Received 17 "Bravos" (unsolicited company-public feedback)
* Received many thank you notes and commendations by email
Training - Developed Wiki training classes. Presented classes quarterly for two years.
* Wiki Essentials (2 hrs)
* Wiki Variables and Plugins (2 hrs)
* Wiki Applications (4 hrs)
Information Architecture - Evaluated, analyzed, designed and organized web homes for project teams
* Organized web sites for improved navigation, resulting in positive feedback and reduced complaints
* Customized Intranet web sites in TWiki, Foswiki, HTML, CSS, and JavaScript
* Developed and added site maps, dynamic indexing, naming conventions, "portal" pages, topic hierarchies
* Developed re-usable page templates, improving efficiency in creating new pages
* Developed applications to add structure and consistency across site
* Created Best Practices documentation, sharing recommendations across organizations by request
System Administration-
* Demonstrated proficiency in BSD, Linux, and Mac OS system administration, including user management, mail systems, and Apache web services.
Education
University of Maryland -- M.S. Microbiology
(Masters thesis project utilized awk, sed, sh, SunCore graphics, and troff)
Pennsylvania State University -- B.S. Microbiology; Computer Science minor
Certifications
See above
CONTACT DETAILS
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