Programming: Data filters and tools,
Technical Documentation, Training
Accomplished information technologist and problem solver with a passion for enhancing productivity through improvements in communication. Facilitator. Troubleshooter. Primary goal: helping other people to get their jobs done more effectively and efficiently.
Specialties include: * Programming: Data filters and tools * Technical Documentation * Training * Wiki expertise (TWiki/Foswiki) * Web Weaving (HTML, CSS, JS) * Information Architecture
Cisco IronPort Systems -- Technical Content Manager (2004 - 2005) - Specified, researched, created, reviewed, and edited internal technical documents, including tutorials, web pages, and software design specs. Clients: engineers, managers, client services, and user publications teams.
Apple -- Sr. Technical Writer (1999 - 2000) -- Developed MacOS X conceptual developer technical documentation. Wrote Kernel Environment book. Clients: internal and external software developers.
Deltagen -- Scientific Programmer; System Administrator (1998 - 1999) -- Developed, documented and modified data analysis processes and tools (Perl, C). Provided Linux system administration support and Mac OS desktop user support. Clients: scientists and lab technicians.
Incyte Genomics -- Scientific Programmer (1997 - 1998) -- Documented and diagrammed data flow for sequencing projects. Debugged and enhanced processes and tools (Perl). Clients: data managers.
Apple -- Quality Lead; Project Coordinator (1995 - 1997) -- Reviewed and edited documentation. Developed program to extract, format, and analyze code coverage metrics (Perl). Clients: department engineers and managers. Coordinated many aspects of the MkLinux project, including Developer Release CD-ROM, web site, and mailing lists. Clients: external MkLinux customers.
Programming - Data Filters and Tools * Experienced in coding tools in Perl, awk, sh, C * Experienced with Regular Expressions. XML * Developed and enhanced internal tools and scripts, many written to custom requirements for short-term
Technical Documentation - Writing, editing, proofreading, and review * Wrote more than 300 how-to and tutorial topics for internal TWiki -Help web- * Documented process and procedures for server configurations, release process, and operations tasks * Proofed and reviewed dozens of internal documents on demand * Co-authored MacPerl: Power and Ease, an introductory book on Perl (Prime Time Freeware; 1998) * Authored Inside Mac OS X: Kernel Environment (Apple Developer Connection; 2000) * Published more than 20 articles, online and in print technical journals
Wiki Support - Established my reputation as de-facto TWiki expert with many satisfied customers. * Responded to over 2000 requests sent directly to me * Handled over 500 questions in the wiki support mailing list * Developed Help web, creating over 300 tutorial topics * Developed over 100 TWiki applications * Received 17 "Bravos" (unsolicited company-public feedback) * Received many thank you notes and commendations by email
Training - Developed Wiki training classes. Presented classes quarterly for two years. * Wiki Essentials (2 hrs) * Wiki Variables and Plugins (2 hrs) * Wiki Applications (4 hrs)
System Administration- * Demonstrated proficiency in BSD, Linux, and Mac OS system administration, including user management, mail systems, and Apache web services.
University of Maryland -- M.S. Microbiology (Masters thesis project utilized awk, sed, sh, SunCore graphics, and troff) Pennsylvania State University -- B.S. Microbiology; Computer Science minor