Resume of Director

Title
Director

Primary Skills
Microsoft Technologies, Java, Application Design, Application Development, Management

Location
US-CA-Lake Forest

Posted
Dec-27-07


CAREER PROFILE


Extensive experience creating and blending technology solutions that positively impact and support
overall business operations, sales, and revenue. Demonstrated success by influencing business strategy
and enhancing internal processes for new business segmentation, differentiation, and innovation.
Proven pragmatic, business-focused approach to developing and leading strong technology teams with
quantifiable and sustainable results.


PROFESSIONAL EXPERIENCE

TM Technology Services, Corporation, Lake Forest, CA 8/2007 - present
Managing Consultant

Independent Microsoft Partner specializing in custom business software development, CRM and ERP

Responsible for technical architecture, project management and engagement relationships to client
companies. Provide software development life cycle consulting by applying "Agile" methodologies.
Designed and enhanced custom web, desktop, and SOA applications using Microsoft .Net and Office
and SharePoint technologies. Provided code and technical support of Intershop Enfinity applications.
Secured company partnership with Microsoft enabling it to begin training and offering Dynamics CRM,
Navision and Great Plains ERP systems.


SmartReply, Inc., Irvine, CA 8/2003 - 8/2007
Executive Director, Technology

Leading provider of voice and mobile marketing solutions serving top 100 retailers. Responsible for the leading technology initiatives across 50 clients, overseeing the infrastructure,
digital assets, database repositories, application development, ongoing support, vendor relationships, and policies and procedures to ensure reliability, availability, and security.

ACHIEVEMENTS
* Delivered complete overhaul of company's core revenue generating voice messaging platform
utilizing Microsoft .Net, SQL Server, SOA, MSMQ, ASP.Net and Windows Forms technologies
over a 2.5 year timeline involving a 15 member on/off shore development team.
* Delivered new SMS Text Messaging technologies enabling the company to diversify revenue
adding 10% top-line revenue within the first two years of offering.
* Engineered high volume, transactional, and multi-threaded architectures capable of delivering
over 3.5 million out and in bound voice and text messages including Interactive Voice Response
(IVR) sessions.
* Maximized development team effectiveness by strategically utilizing onshore talent for design
and completion tasks while focusing lower cost offshore developers with heavier implementation
activities.
* Seamlessly directed the relocation of data processing assets to out of state co-location facility
with no negative impact to client production or revenue.
* Instituted 'Agile' development processes and tools streamlining requirements documentation,
inter-departmental collaboration, issue tracking, quality assurance, and accelerated the
build/release cycles down to regular weekly occurrences.
* Lead effort in orchestrating third-party system security and penetration testing achieving Payment
Card Industry (PCI) certification with only limited retrofitting of designed systems.
* Spearheaded system upgrade strategy to significantly reduce system down-time risk and improve
recovery restoration time by upgrading infrastructure with SQL Server clusters, SAN technologies
as well as data and power redundant switches, firewalls, and servers.
* Expanded company's technology offering from a single product to a multi-faceted,
complementary suite of B2B and B2C internet and API based systems.
* Designed processes and approaches warranted for three United States patent applications.
* Improved company-wide and departmental collaboration by leading the installation and training of Microsoft SharePoint portal, custom web parts and InfoPath technologies.
* Improved project management visibility and reporting to senior management with the installation and training of Microsoft Project Server.






PROFESSIONAL EXPERIENCE


Shachihata, Inc., Torrance, CA 4/2002 - 4/2003
International manufacturer of office supply products
Application Architect and Programmer
Responsible for application architectures and implementation projects involving new technology
offerings. Successfully coordinated project deliverables, milestones, programming efforts in the
design, implementation of new 'Smart Client' order entry system enabling the company to receive
highly detailed order specifications significantly reduced post-order human intervention. Created
object and data models reflecting stakeholder system requirements using ORM and UML modeling
tools. Utilizing Microsoft .Net technologies the completed project consisted of: Windows Form UI, no-
touch deployment, SOA Web Services for order transmission, support for thousands of simultaneous
users, integration with MAPICS ERP system.

Axion Solutions, Irvine, CA 3/2000 - 8/2001
Consulting agency specializing Oracle Applications, JD Edwards, Intershop Enfinity and Blue Martini
implementations
Technical Lead & Project Manager
Lead consultant responsible for installation and delivery of Intershop Enfinity e-commerce platform
enabling clients to sell and market their products over the internet. Intershop Enfinity is an enterprise
scale e-commerce and supply chain management application utilizing J2EE and Oracle technologies.
Aligned client functional and integration requirements with implementation and customization
strategies within budgetary constraints. Coordinated implementation team throughout software-life-
cycle. Devised project plan and delivery milestones while communicating activity progress to client.
Engineered integration frameworks between Intershop Enfinity, JD Edwards and Siebel systems.

County of Orange, Santa Ana, CA (Agency contract, through Group Oliver, Redondo Beach, CA) 6/1999 - 1/2000
Orange County government agency.
Responsible for the analysis, re-engineering and implementation of a document warehousing and
retrieval application. This project involved the conversion of an unsupported legacy green-screen
application into a Microsoft ASP/COM based web application system supporting hundreds of users.
Lead project charged with advising county management on the decision of selecting the most
appropriate system for managing commercial lease portfolios.

Computer Horizons Corp., Torrance, CA 1/1999 - 6/1999
Publicly traded Microsoft and Java technology solution provider
Consultant
Lead consultant responsible for the evaluation and assessment year 2000 risks associated with
workstation applications for Boeing Capital Corporation and ZC Sterling, Inc. Created unique
methodology to satisfy client's Y2K due diligence requirements by integrating third party compliance
databases with custom developed tools for scanning, analyzing and reporting risks. Developed
browser based user interfaces leveraging XML, XSLT, and JavaScript technologies enabling work
order entry data to be passed into a FileNet Panagon application.

Successfully completed projects for:
* Boeing Capital Corporation, Long Beach, CA
* ZC Sterling, Irvine, CA
* FileNet Corporation, Costa Mesa, CA


Federal Reserve Bank of San Francisco, Los Angeles, CA 9/1997 - 8/1998
Regional district branch of the United States central bank
Supervisor, Electronic Product Support
Supervised support desk and daily operations involving: provisioning of software and hardware,
technical support, and product training to member banks of the 12th District Federal Reserve. Provided
district wide leadership by simplifying Y2K compliance tracking and analytical tools combining
Microsoft Office Automation and SQL Server databases.

Federal Reserve Bank of San Francisco, Los Angeles, CA 9/1995 - 8/1997
Regional district branch of the United States central bank
Business Development Analyst
Coordinated department priorities, budgets, performance metrics, and reporting. Directed divisional
budgetary and forecasting exercises supervising other assigned analysts and coordinating activities
across diverse business units. Developed advanced reporting tools with Microsoft Access and Excel
joining data from disparate systems, improving data accuracy, and reducing manual efforts by as much
as 95%.


EDUCATION


PEPPERDINE UNIVERSITY, MALIBU, CA
MBA, 1995

STATE UNIVERSITY OF NEW YORK, COLLEGE AT BUFFALO, BUFFALO, NY
BS ECONOMICS, 1990



PROFESSIONAL DEVELOPMENT


* Microsoft MIX Conference attendee 2006
* Connections Conference attendee 2003, 2004



COMMUNITY INVOLVEMENT


* Orange country .net user group member



TOOLS OF THE TRADE



TECHNOLOGIES
.Net, ASP.Net, Windows Forms, Windows Services, Web Services, SOA/SOAP, ADO.Net,
XML/XSLT, Regular Expressions, Ajax, Text Messaging (SMS / SMPP), Clustering, Data
Recovery

LANGUAGES
C#, JAVA, VB, VBA, VBScript, JavaScript


PLATFORMS
MS Windows, Windows Server, SharePoint, Intershop Enfinity, Crystal Reports, SQL Reporting
Services, SQL Analysis System, MS Office, EMC SAN

TOOLS
Visual Studio, Source Gear Vault, FogBugz, NUnit, NDoc, Nant, MS Project, CSLA Business
Objects, Mercury Quick Test Professional, Codesmith Tools, Subversion, TortoiseSVN

PRACTICES
Object Oriented Design, Object Role Modeling, Object Relational Mapping, Continuous
Integration, Agile Methodologies, Test Driven Development, Plain Language Use Case
Development, UML, Risk Analysis



OTHER NOTABLES


2006: Designed award winning and nationally recognized text messaging application that alerts
consumers to rising gasoline prices.
2007: PRNewswire quotation in news article: "What Retail Marketers Should Know About Data
Security"

Certifications
See above


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