RESUME DETAILS

OBJECTIVE:
Seeking a challenging career in the field of IT (Networking and desktop support) To join a dynamic organization in which I can apply my enthusiasm, technical aptitude, and exceptional team working skills.

SUMMARY:

I have 4 years Exp. in IT -- (Technical Support, System & Network Administrator).I started my IT career with Vanguard info solutions for ISP support for Verizon and EarthLink's provide network support. Then I joined 24/7 and worked for a process called Seagate to support Seagate employees for network, Desktop and laptop issues. At present I am working in IBM for a process called Johnson and Johnson for their network, desktop and laptop support.

EXPERIENCE:

COMPANY:-
? IBM India

DURATION:-
? July 2008 to till date

DESIGNATION:-
? Senior Technical Service Associate(Band-4)

PROJECT DESCRIPTION:-
? J n J GST (Johnson and Johnson global support team) provides tech support for US region.
? JnJ GST supports IT Users in Research centres, Manufacturing units, Sales and distribution agencies.

MAIN RESPONSIBILITIES:
Network support
? Collect baseline information about network, Define problem, gather network facts, action plan and fallback plan to resolve network issues with different ISP and different network devices including CISCO, westell, action tech, Linksys.
? Providing VPN Access for JnJ Employees
? Technical support when they work remote and wireless
? Assist users to generate VPN strings, set passphrase and updating correct VPN certificates in the VPN connections, fill VPN-E forms.
Desktop and Laptop support
? Installing configuring & trouble shooting of Operating Systems like Windows 98,2000(professional & server),2003,windows xp
? General system security with an emphasis on malware prevention and elimination.
? Runtime error fixing of Microsoft Office (Outlook, Word, Excel, Access, PowerPoint, etc.).
? Net browser optimization of Internet Explorer, Firefox, Chrome, Opera, Netscape, Outlook, Outlook Express/Windows Mail.
? Network and local printer mapping to the user computer and updating drivers and printer specific software.
? Sharing Files, Folders, Printers. Managing Sharing & NTFS Permissions

HOBBIES:

? Reading Tech magazines and books
? Forum posting, mail group activities and reading news over the internet
? Trekking
? Playing Football
? Cooking

LANGUAGES KNOWN:

English:
To Read, Write and Speak.
Telugu :
To Read, Write and Speak.
Hindi :
To Read, Write and Speak

COMPANY:-
? 24/7 Customer Pvt Ltd

DURATION:-
? December 2005 to Feb 2008

DESIGNATION:-
? Level-2 and Level-1 technical support Executive.

PROJECT DESIGNATION: -
? Technical support for Seagate employees.
? Seagate is one the biggest hard drive manufacturer
? Provide network support and desktop support

MAIN RESPONSIBILITIES:
? Tech support for Windows 98, 2000, and XP Operating Systems issues.
? Expert support for Microsoft outlook including installation,configuration,mailbox creation, team mailbox creation for special projects, Giving access for higher capacity mail box, PST file backups and etc.
? Support for Microsoft Word, Excel and PowerPoint.
? Creation of admin accounts, network drive access, network printer access,
? Granting access for different applications like Agile and AS400, TKS and internal enterprise portals.
? Based on users Service request management ( SRM)tickets installing MS Office, adobe writer and reader, video and audio players.
? Installation of Drivers for printers, scanner and mapping network printers.
? Support for printers, scanners and other internal and external devices with admin rights

? Premium technical support for Dell computer Internal and external hard drives and RAID configuration in Dell computers(support for Seagate, Maxtor, western Digital and Samsung hard drives)

COMPANY:-
? Vanguard info solutions( Sept 2004 to Nov 2005)

DESIGNATION:-
? IT Technical Consultant.

PROJECT DESCRIPTION:-
? Earthlink's is one of the Best ISP providers in USA.
? Project includes providing consultation for small enterprises for Earthlink's network.
? Providing Technical support for small enterprises

MAIN RESPONSIBILITIES:-
? Analysing and integration of client's legacy network systems
into EarthLink Enterprise network systems.
? Configuration & maintenance of internet connections like dial up and DSL.
? Managing IP allocation (Subnetting, VLSM) and ensuring minimal downtime of machines.
? Installing and Configuring of Westell, Actiontech ,Linksys and CISCO network devices based on clients requirements
? Configuring ACLs, Vlan and managing the Cisco IOS
? Configuration of Routing protocols like RIP,RIP2,IGRP.EIGRP &OSPF
? Basic knowledge of WAN links (ISDN,FRAME RELAY,PPP)
? Configuration of TFTP Server &maintenance of routers switches
? Configuration & maintenance of Wireless LAN (Linksys Cisco)

CERTIFICATION:
? CISCO Certified Network Associate(CCNA) Certification with 98.8%
? Basic of networking and computer Hardware program from Zeeni computer institute
? Post Graduate Diploma In computer Applications at Zeeni computer institute.
? Leadership principles certified program conducted by Nalanda 24/7 leadership school.

OBJECTIVE:
Operating Systems:-
Windows 95/98/2000/2003 server/NT/XP.

Networking:-
LAN, WAN setup, Install, configure and Troubleshoot CISCO, Linksys, westell, D-link devices.

General Software:-
Microsoft Word, Excel, Access, PowerPoint, and Outlook.

General hardware: -
Trouble shooting DELL, HP, IBM think pad Compaq computers. Expert in internal and external hard drive, server's drives and RAID System Configuration, SCSI drives and complete System trouble shooting. System assembling, configuring based on the requirement and upgrading the legacy Systems.

EDUCATIONAL QUALIFICATION:

Examination Duration Board/University Marks
General Management and Entrepreneurship certified program and Beyond
2006
to
2007
Indian Institute of management Bangalore(IIMB)
Grade

“A”
M.Sc 2001
to
2003 Periyar
University
62.2%
B.Sc 1998
to
2001
Osmania
University
64.5%
10+2 1996
to
1998 Board of intermediate 63%

ACHIEVEMENTS:-
? Bagged first award in poster presentation during international symposium (AMPLICOS) conducted by KSR college
? Bagged second award in poster presentation during international symposium (AMPLICOS) conducted by KSR college
? Bagged second Award in the model presentation during international symposium (BIOENIGMA) conducted by GRD college Coiambatoor.

PROJECTS:-

Consolidate call tracking system:-
? consolidate call tracking system and schedule break system to reduce average handling time and Implementing virtual queuing technology average waiting time in the queue as part of process Improvement program

Subject Matter Expert (SME) initiative project:-
? Subject Matter Expert (SME) initiative project by using DMAIC methodology as part of Entrepreneurship and General Management certified program and Beyond from Indian institute of Bangalore (IIMB).

3P analysis:-
? 3P analysis and service marketing strategies followed by kingfisher airlines as part of Entrepreneurship and General Management certified program and Beyond from Indian institute of Bangalore (IIMB).

Certifications
CCNA

CONTACT DETAILS

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