Management Resume

Title

Management

Primary Skills

Managed engineers in troubleshooting, guidance, and MSO`s worldwide supported products

Location
US-AZ-Scottsdale (will consider relocating)

Posted
May-14-12

RESUME DETAILS

Objectives:

Management or Supervisor position in CATV, telecommunications or technical support

Core Qualifications

* Supervisory Roles in Cable TV
* * Staff training/development
* Project Manager in analog to digital conversion
* * Staff development
* * Cross-functional team management
* Managed associates
* Vender problem solving i.e.: Motorola, Cisco/ SA, Arris/ Big Band, Nagra Vision Ericson, Tandberg and Harmonics
* Technical Support

Professional Experience

Addressable Analyst

November 2000 to May 2012

Cable One - Phoenix, AZ

* Problem solving with Digital Cable TV trouble shooting, planning, and overseeing everyday issues.
* Resolving Billing Vendor issues.
* Resolving TV Guide issues.
* Guidance with marketing strategy for new channel launches.
* Created training documents and procedures
* Worked with Cisco equipment networking and 256 QAM for digital usage.
* Managed testing with compression of video, audio within Digital CATV
* Supported different vendors equipment
* Problem solving new billing vendors for conversion
* Combined Dish Technology and CATV addressability together for new ADD (All Digital Device) Technology

Sr. TRC Engineer

August 1995 to November 2000

Motorola Response Center TRC - Horsham, PA

* Managed engineers in troubleshooting, guidance, and MSO`s worldwide supported products.
* Managed customers and Field Engineers overseas, working with Software / Hardware departments when issues arose with follow up and forward corrective actions to Field Engineers.

* Utilized product knowledge, technical support and trained customers for use of General Instrument / Motorola equipment.

* Product knowledge on Addressable, Distribution Equipment, and Head end Equipment.
* Knowledge supporting Pentium processors based computers.
* Knowledgeable in software SCO, XENIX, UNIX, LYNX (SUSE)
* Knowledgeable in Sybase / SQL.
* Oversaw Security Department for special Encryption Scrambling and site security inventory control.
* Networking computer within MSO's LAN or WAN systems.
* Developing Procedures and Training Materials for TRC Analog Department.
* Certificates: Broadband Basic Design 9/95 Certificate in Introductions to SCO UNIX System.
* 3/97 Certificate in SCO Open Server Administration.

Sales and Management positions from 1985 to 1995

Kulicke and Soffa Industries - Willow Grove, PA

Macy's Department Store- Montgomeryville, PA

Panasonic - Langhorne, PA

Pizza Hut - Doylestown, PA and Souderton, PA

Don's Deli- (Owner/Operator) Milford, PA

State Farm Insurance - Quakertown, PA

The Great American Popcorn Works - Souderton, PA

Education:

Grand Canyon University - Phoenix, AZ
Bachelors Degree in Business Administration-Graduation in October 2012

CHI Institute --Southampton, PA

Computer Engineering Technology

Associate Degree

Bucks County Community College-- Newton, PA

Business Marketing

Montgomery County Community College --Bluebell, PA
General Studies

Additional Information

Community volunteerism in areas including Boys and Girls Clubs and couching youth sports

References available upon requests

Certifications

See above

CONTACT DETAILS

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