Highly reliable Information Technology (IT) Specialist with 14+ years of experience is looking to leverage expertise into a position as a Quality Specialist. The -go to- person for complex assignments with a broad in-depth knowledge of IT and communication processes, and a demonstrated ability to manage, develop, and support IT systems and services. Proficient in all project cycle phases, including requirements analysis, risk assessment, project planning, scheduling, testing, defect tracking, management, and reporting. AREAS OF EXPERTISE
Process Improvement Impact Analysis Vendor Management Hardware, Software & System Audits Training Development & Management Program Development Strategic Planning / Analysis Strong Communication Skills Leadership/ Team Building
PROFESSIONAL EXPERIENCE U.S.A.F. - W.V. AIR NATIONAL GUARD - 130TH AIRLIFT WING, Charleston, WV, COMMUNICATIONS FLIGHT - IT SPECIALIST (Sept. 2008 - Present) * Define and perform best practices and procedures for all IT and communications processes including performing installation and feasibility studies, develop methods for enhancement, and prepare hardware and software procurement briefs to integrate new technology into existing architecture. * Audit IT projects, assessing policy needs and interpreting broad Department of Defense and Air Force guidelines to evaluate mission effectiveness. * Establish military duty position standards and perform management, personnel, technical and special evaluations. Build positive cohesive relationships with teams, management and support users to maximize performance * Manage the evaluation program making recommendations to increase productivity, efficiency and effectiveness after evaluating programs, policies, regulatory requirements, and procedures and ensuring required actions are tracked and completed. * Work with several departments including Higher Head Quarters (HHQ), program management offices, Original Equipment Manufacturer (OEM) vendors. Develop, implement and oversee the work center training programs. U.S.A.F. - W.V. AIR NATIONAL GUARD - 130TH AIRLIFT WING, Charleston, WV, FINANCIAL MANAGEMENT - COMPUTER ASSISTANT/INTERNAL CONTROLS ANALYST (Jan. 2001 - Sept. 2008) * Developed, implemented and administered the financial management division`s computer system and served as the primary expert on automated computer program matters. Provided all forms of computer support including LAN, mainframe access, internet services and end user software. * Proven leadership skills, serving numerous management rolls simultaneously including computer facility manager, financial management representative and Work Group Administrator. * Effectively worked with numerous departments including the National Guard Bureau (NGB), Defense Finance Accounting Services (DFAS) financial personnel and on-base computer managers. * Provided administrative oversight ensuring quality assurance requirement compliance. Conducted internal control reviews, assessed performance and maintained schedules of all reports, audits, function activities, inspections, internal control reviews and special studies. * Analyzed financial management functions and reviewed accounting documents to safeguard against waste, loss and misappropriation. * Served as an Agency Program Coordinator for the Government Travel Card program. Worked closely with the Bank of America to ensure program compliance resulting in $50,000 in incentives for the 130th Airlift Wing. * Served as an inspector for the Air Mobility Command Inspector General`s staff by conducting various inspections for active duty and Air National Guard bases. Conducted unit compliance and overall readiness inspections around the country. U.S.A.F. - W.V. AIR NATIONAL GUARD - 130TH AIRLIFT WING, Charleston, WV, FINANCIAL MANAGEMENT - ACCOUNTING TECHNICIAN (April 1998 - Dec. 2000) * Provided technical guidance, interpreted travel regulations and advised Orders Approving Officials regarding the legality of various travel functions for all technical and military personnel. * Processed complex travel transactions, identified potentially fraudulent vouchers and educated customers on travel allocation parameters and procedures.
EDUCATION & TRAINING
BACHELOR OF SCIENCE - ORGANIZATIONAL LEADERSHIP (CANDIDATE), Mountain State Univ., Beckley, WV, Aug. 2012 ASSOCIATE IN APPLIED SCIENCE - INFORMATION MANAGEMENT, Community College of the Air Force, Maxwell AFB, AL, 2011 COURSE STUDY, West Virginia State University, Institute, WV, 2006 ASSOCIATE IN APPLIED SCIENCE - FINANCIAL MANAGEMENT, Community College of the Air Force, Maxwell AFB, AL, 2006 TOP SECRET CLEARANCE, exp. Aug., 2014 SECURITY + , Aug, 2010 AFFILIATIONS * Enlisted Association of the Air National Guard, Member * Boy Scouts of America - Eagle Scout, Volunteer