QA Analyst Resume

Title
QA Analyst

Primary Skills
QA, Manual Testing, Automated Testing, Defect Management, Test Director

Location
US-OH-Cleveland (will consider relocating)

Posted
Mar-08-09

OBJECTIVE
Seeking a position as a Software Quality Assurance (SQA) Analyst.

SUMMARY
- 10+ years in QA Software Testing: DOS, Windows, Web, GUI, back-end, Client-Server and Database applications
- 8+ years performing Regression, Integration, Performance, End-to-end, Usability and Compatibility testing, defect tracking,
- 7+ years designing detailed test plans, test sceneries, test strategies, test scripts and defining system tests.
- 6+ years testing in large environments performing Compatibility, Performance, Load, Smock, Stress, Security, System, Volume, BAT, BFT, UAT
- Automated Tools: LoadRunner 7, Winrunner 7, TestDirector 7, QTP 8 (Quick Test Pro).
- Testing Government, Financial, Banking and Retail applications.
- Participated in all Project phases of Quality Assurance Life Cycle (QALC)
- Worked closely with multiple teams in large organizations, participated in project meetings, interacted with engineers, managers, vendors and clients and communicated to all levels within a project
- Develop/write documentation and specifications; train employees and consultants; collaborate with technical and not so technical staff.
- Microsoft Certified System Engineer (MCSE)
- Operating Systems: Windows 95/98/NT/2000/XP/2003 Server, UNIX/Linux, MacOS X
- Test Tools: WinRunner 7, LoadRunner 7, TestDirector 8, QTP 8, TrackRecord, Bugzilla, HP Quality Centre
- Test Environment: ASP.NET, VB Script, Java Script, HTML, DHTML, XML, XHTML, ActiveX
- Applications: MS Office, IE7, Mozila FireFox 2, SharePoint, Visio, Adobe Acrobat, Lotus Notes, Acronis 9, Norton Ghost 7.5, VMWare 6
- Communication: RAS, VPN, IPX/SPX, TCP/IP, POP3, SMTP, FTP, DNS, Terminal Server, VNC, pcAnywere 10, SMS 2.0, Citrix Metaframe


EMPLOYMENT HISTORY
QA Analyst - Apr. 2008 - Nov. 2008
HONDA Finance Canada, Toronto, ON
Project: Web Portal Application - My Honda/My Acura/My Finance https://www.hondafinancialservices.com
- Working closely with Business Analysts, Developers, project managers and users. Participating in all project meetings to analyse and extract business requirements. Liaise with Developers and Client to ensure that the testing strategy and results satisfy the business requirements.
- Performing data verification/validation, developing test procedures, test scenarios, test plans, test cases and test scripts.
- Executing test scripts, analyzing test results and tracking defects using Automated Test Tools.
- Analyzing defect data and recommending process improvements.
- Testing internet/intranet of web financial application for security, reliability, internet browser compatibility, performance, regression, integration, unit, negative, conformance, user error messages, Ad-Hoc, BAT and UAT.
- Tracking and prioritizing defects and collaborating with developers to resolve test bugs. Providing progress and status reports to the Project Manager
Environment: Mainframe DB2, Oracle ,XHTML, Java Script, ActiveX, .NET, Internet explorer 7, Mozilla Firefox 2, Safari, Windows XP Professional, Mac OS X, Lotus Notes, HP Mercury Quality Center v9.1

QA Analyst - Jul. 2007 - Mar. 2008
Ministry Of Government and Consumer Services (MGS), Toronto, ON
Project: Desktop Management Consolidation Project (DMCP) http://www.mgs.gov.on.ca
- Writing/Updating Test Plans in accordance to Business Requirements.
- Testing MSI package installations and deployments for over 200 Government and Vendor applications.
- Testing applications and packages against core XP image for Compatibility, Stability, Performance, Regression, Functionality, Security, Usability and MSI Deployment issues.
- Performing MSI package validation using InstallShield Studio and Altiris Wise Package Studio.
- Developing detailed test cases, scenarios and conditions, building test data, entering/tracking and retesting defects.
- Tracking problems and defects, executing test cases and analyzing test results.
- Performing Functional, Regression, Performance, Usability, and associated test cases of Web, Java, Oracle, SQL and Client-Server applications.
- Conducting Test Certification and UAT for all new MSI deployed software installations running on Windows Server 2003.
- Interacting with technical groups to troubleshoot and resolve application quality defects and issues.
- Participating in weekly meetings to review Test Plan and documentation details, Test Results, Test Logs and outstanding issues. Providing weekly status reports of issues and progress during testing of applications.
Environment: Windows 2000/XP/2003, Microsoft Virtual PC, MS Exchange, Terminal Server, Firewalls, VPN, MS SharePoint, HP Radia

QA Test Analyst - May 2007 - Jul. 2007
Canadian Imperial Bank of Commerce (CIBC), Toronto, ON
Project: Citrix and Remote Access http://www.cibc.ca
- Worked with developers, system administrators and users on testing remote access bank applications running under Citrix and Softgrid servers.
- Installing enterprise applications within the virtual test environments to support Development, Integration, QA
- Performed functional, regression, performance of remote access stand alone and financial web-based and client-server applications.
- Prepared application functional and performance test plans and bug reports.
- Deployed/installed software packaged (MSI) under VMware Workstation/ESX and Citrix Presentation Server environment.
- Published new applications (icons) on Citrix presentation server and performed user acceptance testing (UAT)
- Review test documentation, test results and verifying defects are resolved as required and provided daily status reports
Environment: Windows 2000/XP/2003, VMware Workstation 6.0, SMS 2003, Citrix Presentation Server 4.0, Softgrid Server 3, MS Exchange, Terminal Server, Firewalls, SSH, SSL, VPN, GoToMeeting

QA Test Analyst - Nov. 2006 - May 2007
Toronto Transit Commission (TTC), Toronto, ON
Project: DIVISIONAL OPERATIONS SUPPORT SYSTEM (DOSS) http://www.ttc.ca
- Developed test plan in accordance to business requirements.
- Created test sceneries to test DOSS application as per requirements.
- Analysed Business Requirements to ensure that they are concise and testable.
- Tested new solutions including issue tracking and resolution.
- Conducted Regression, Performance, Functional, Usability, and Integration testing.
- Created test cases, updated Test Plans and other test documentation for each of the Test Cycle.
- Recorded Bugs, Issues and Problem using TrackRecord.
- Attended weekly meetings and reported status to the QA Test Supervisor.
Environment: Windows Server 2000/2003, TrackRecord, Citrix, .NET, Oracle Server, SQL Server, and Microsoft Exchange

QA Consultant - Sep. 2006 - Nov. 2006
London Life, London, ON
Project: Software Distribution http://www.londonlife.com
- Worked closely with the software distribution and development teams to develop and execute test cases based on requirements and specifications.
- Designed and executed test cases for Functionality, Integration, Regression, Baseline Acceptance Testing (BAT) and user acceptance testing (UAT) of financial web-based and client/server applications using manual and automated tools such as Test Director, Quick Test Pro 8, WinRunner. Entering/tracking and retesting defects found during testing in Mercury TestDirector 7.
- Executed automated test scripts for QTP 8 and WinRunner for regression, functional and performance testing.
- Attended weekly meetings to review test documentation, provided test results and verified defects are resolved as required. Provided weekly status reports of issues and progress during testing of applications.
- Performed Functionality Testing and User Acceptance Testing of applications deployed via LANDesk Management 8.
Environment: Windows NT/2000/XP/2003, LANDesk 8, WinINSTALL 6.5, QTP 8, WinRunner 7, .NET, Test Director 7, Terminal Server, MS Exchange.

QA Consultant - May 2006 - Aug. 2006
Toronto Dominion (TD), London, ON
Project: Citrix and Remote Access http://www.tdsecurities.com
- Worked closely with the development teams and users to communicate issues, report defects, and providing test results in a timely manner.
- Performed functional, integration, regression, performance, and associated test cases of financial web-based applications and client / server using Quick Test Professional 8.0.
- Coordinated test execution, including defect resolution process and status reporting.
- Prepared application functional and performance test plans.
- Tested software package deployment under SMS 2003 and Citrix Presentation Server.
- Performed user acceptance testing (UAT) on Citrix Presentation Server.
- Recorded and tracking defects through Mercury Test Director.
- Reviewed test documentation, test results and verifying defects are resolved as required.
- Provided daily status of issues and progress during testing of applications.
Environment: Windows 2000/XP/2003, VMware ESX, VMWare VirtualCentre, QTP 8, Test Director, SMS 2003, Citrix Presentation Server 4.0, MS Exchange, Java/J2EE,Terminal Server, Firewalls, SSH, SSL, VPN, GoToMeeting

QA Analyst - Feb. 2006 - Apr. 2006
Canadian Tire, Toronto, ON
Project: Win 2000 to XP Migration www.canadiantire.ca
- Worked in a test Lab environment with a team of Developers, Packagers and QA testers to continuously recommend improvements to the development process and improving the quality and completeness of the group's delivery results.
- Performed Test Results Evaluation, Functional, Regression, Stress, Load (LoadRunner 7), Integration, Installation, UAT, System Testing, for Client / Server applications such as SQL, Oracle 8i databases and testing of Intranet web-based and Front-end GUI's applications such as E-Learning.
- Tested GUI and web-based applications using automated testing tools (Mercury LoadRunner, WinRunner, QTP).
- Core Image testing: Windows XP operating system and Core and Common application testing.
- Update and revision of QA test documentation and other related materials for all QA testing processes.
- Developed detailed test cases, test scenarios and conditions, building test data, entering/tracking and retesting defects found during testing in Mercury TestDirector 7.
- Tested Securities, Active Directory and Group Policies (GPO) for Internet and Intranet zones, MS office 2003, MS Exchange 2003 and Print Server.
- Conducted Windows security policies audits and assessments against approved Microsoft standards.
- Identified, documented and escalated project risks from QA Audit.
- Network security and application testing: TCP/IP, HTTP, Ethernet, SSL, Firewall, Switches and Routers.
- Tested Business Desktop Deployment (B.D.D) process of multiple deployment scenarios using Microsoft SMS 2003 client-server.
Environment: Windows 2000/XP/2003, Exchange 2003, .NET, Junit GUI, Jmeter, Java/J2EE/JavaScript, VBScript, XML, HTML, ActiveX

QA Analyst - Apr. 2005 - Feb. 2006
Hydro One, Toronto, ON
Project: Hydro One XP Migration www.hydroone.com , www.capgemini.com
- Review requirements, documents and functional specifications, to identify appropriate test plans.
- Performed manual Testing of Web and client-server applications.
- Tested Windows, GUI, Dos, Web, Java and Client-Server applications. Performed Regression, Integration, Acceptance and Functionality testing of applications such as SQL Client, Oracle Client 7.3.4, Citrix Client, TD On-Line Money Monitor, BMO Actuate 6 LRX Statements viewer, PeopleSoft, Bloomberg, Quicken and Accpac. Also tested XP images, service packs, updates, patches and other applications.
- Tested system and software (MSI) deployment and migration and XP image builds.
- Certified application packages (MSI) during UAT in collaboration with business users via remote desktop connection.
- Trained consultants to make them efficient in testing software deployment procedures. Responsible that each test is performed completely and within the allocated time parameters.
Environment: Windows 2000/XP/2003, VMWare 5.0, Symantec Ghost, Active Directory, Exchange 2003, Group Policy, Sun Java 2, HTML, XML, ASP, SSL, Active X, .NET, Internet Explorer, Netscape Navigator, TCP/IP, DNS, FTP, VPN, Telnet, VNC

QA Analyst - Oct. 2004 - Mar. 2005
Globe And Mail, Toronto, ON
Project: XP migration www.theglobeandmail.com
- Performed test installation of applications and executed test scripts for software applications on a clean test image and documented all defects found during testing and the steps needed to reproduce the defects.
- Developed, executed test cases, procedures and reports.
- Performed integration and interface testing.
- Performed core software Compatibility testing on a Win XP SP2 under VMware Workstation 4.0 enviornment and executing automated test scripts for testing core applications for Win XP SP2 using WinRunner.
- Conducted regression testing of MSI packages and package deployments on XP.
- Tested client-server applications for connectivity to Oracle and SQL servers.
- Performed Installation configuration and trouble shooting of operating systems and commercial software packages running under windows XP and DOS environment.
- Executed acceptance testing of new/existing vendor applications.
- Administration of user accounts and directory structure of various network systems, email and other systems. Used remote-admin tools such as VNC, SMS 2003, DameWare, Hyena and Windows XP Remote Desktop.
- Attended project meetings to review any outstanding issues.

QA Software Tester/ Technical Analyst - Aug. 2004 - Oct. 2004
City Hall, Pickering, ON
Project: City of Pickering Intranet/Internet. www.cityofpickering.com
- Performed manual and automated script testing using WinRunner and LoadRunner.
- Executed test scripts and test cases in client server environment.
- Developed test cases based on functional specifications and technical designs.
- Performed defect tracking and documentation using Mercury TestDirector 7.
- Executed compatibility, Security, Regression, Smoke and System Tests.
- Performed navigational, system and performance testing.
- Web browser compatibility testing: Hyperlinks, Java Applets, Banners, Buttons, Static and Dynamics texts and objects, internet updates, menus and boxes.
- Administration of user accounts, Active Directory, directory structure, network shares and user policies.
- Performed installs / configurations of IBM, Compaq, HP desktops, laptops, printers, print and file servers, peripherals, Microsoft, and third party applications.

QA Engineer - Apr. 2004 - Jun. 2004
ComnetiX, Oakville, ON
Project: Desktop Live Scan. www.comnetix.com
- Tested Live Scan systems for integrity, stability and compatibility on Windows 2000 and Windows XP Pro.
- Identified, analyzed, and documented defects, functions, errors, and inconsistencies in firmware and software program functions, outputs, online screens, and content.
- Created Test Cases based on requirements and design (MS Word).
- Conducted security testing for file data transfer, Download / Uploads through secure network protocols via dialup and remote services.
- Executed automated test scripts using WinRunner 4 for testing Live Scan Applications on Windows XP image.
- Documented, tracked, and communicated test plans, test results, analysis, and unresolved problems.
- Recommended program improvements to programmers and system analysts.
- Reviewed computer logs and reports to identify program processing errors.
- Conducted compatibility tests with other software programs, hardware, multiple operating systems, and network environments.
- Monitored program performance after implementation to prevent recurrence of program operating problems and ensured efficiency of operation.
Environment: Windows 2000/XP/Linux Redhat, TCP/IP, FTP, SFTP, FTPS, SSH, SSL, TLS, IPsec, VPN, VNC

QA Analyst - Oct. 2003 - Jan. 2004
GE Capital (Hbc), Toronto, ON
Project: XP migration. www.hbc.com , www.gecapital.com
- Manual and Automated Application testing: Functional, Integration, System, Load and Performance, and User Acceptance Testing.
- Created Test Cases from existing test plans to execute automated test scripts using LoadRunner and QTP for testing client-Server and web based applications.
- Performed Regression testing of Internet/Web, Java, Dos, Windows, Client-Server applications and executing test scripts using a combination of manual and automated testing tools (WinRunner and QTP).
- Logged and tracked Bugs in TestDirector and created defect reports.
- Performed regression testing for SMS deployment of new/existing MSI packages on Windows XP image.
- Reported defects, retested corrections and worked with other testers and developers in completing assigned tasks in a timely fashion.
- Compatibility and Stability testing of all core applications running on XP image. Used Norton Ghost and VMware for re-imaging and Microsoft Application Verifier and MS Event Viewer for testing application compatibility issues.
- Manual/Automated testing of trading, accounting, Vendor and finance applications such as Bloomberg, MS Money, AccPack, CanTax.
Environment: Windows 2000/XP/, TCP/IP, DHCP, OBDC, SMS 2.0, LoadRunner, QTP, VMWare, NORTON Ghost, MS Event Viewer, Compaq, IBM, Dell, Desktops and Laptops

System Test Engineer - Feb. 2002 - Sep. 2003
VENOA Communications Inc, Toronto, ON
Project: VOIP, IPTV. www.venoa.com , www.newhudsontelevision.com
- Designed and implemented test software hardware to ensure enterprise voice and broadband product quality and conformance to functional and design specifications.
- Developed and executed manual and automated test cases for integration, functional, performance, security, external system interfaces, regression, and verification testing.
- Tested TCP/IP-based client-server software in Windows and Linux operating systems.
- Regression testing of web, Java, Client-Server, Windows and Dos applications.
- Liaising with the development team on problem logs.
- Participated in project reviews, and project team meetings.

Network Analyst / Junior QA - 1998 - 2001
Ontario Hydro, Toronto, ON
Project: Windows Migration Project
- Network configuration and problem solving in enterprise multiple domain network environment
- Implemented Novell to Windows NT 4.0 migration.
- Performed installation of software and hardware, printing and internet connectivity.
- Provided end users support and training on corporate software and office applications.
- Tested migrated software for functionality, stability and compatibility. Documented each application and requirements for installation.
- Manual Functionality Testing of Windows, Dos and Client-Server base Applications and logged all errors in Microsoft Access.
- Attended group meetings to discuss technical issues with management to provide possible solutions for escalated problems.
Environment: Over 4000 users running Windows 98/NT/2000/Mac, Compaq, IBM, Dell PC/Laptops

Test / Debug / Repair Technician - 1997 - 1997
CELESTICA Inc, Toronto, ON
- Test, troubleshoot, repair and modify production electronic components, parts, equipment, and systems.
- Setup and operate test equipments: digital oscilloscopes, spectrum analyzer, network analyzer, signal generator.

EDUCATION & TRAINING
2002
Canadian Technology College (CTC), Totonto, ON
Software Tester

2001
CDI College, Toronto, ON
Windows 2000 Advance Server Administration - Training

Certificate, MCSE - 1998
Softlex IT Academy, Toronto, ON
Win NT 4.0

Diploma - 1996
Seneca Lollege, Toronto, ON
Electronics & Computer Engineering Technology

Bachelor of Science, Computer Science - 1989
Technion, Haifa

PERSONAL ATTRIBUTES
- Strong problem resolution skills, self-motivated, hardworking and responsible
- Quick learner, result oriented, increasing efficiency
- Excellent organizational, planning and communication skills
- Highly ethical professional, able to improve revenues without sacrificing value

Certifications
See above


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