I seek a career opportunity to provide executive Information Technology guidance for organizations seeking IT change. Said position would help achieve crucial organizational goals, solve existing and new problems, reduce cost, and improve capabilities and efficiencies. I have adept consensus building skills across multiple departments via straight-forward negotiation. I enjoy developing and leading talented, high performing teams who administer modern IT systems. Born and raised in the Midwest (Quad Cities), I am actively searching for opportunities back home in the Heartland. Are we a match?
EXPERIENCE OF DESIRABLE TRAITS AND OUTCOMES Select examples where my skills, traits & abilities resulted in positive outcomes for an organization.
Service Delivery Manager IBM (Disney), Glendale, CA 2010 - Present * Leading Disney Consumer Product`s (DCP) onsite team of server analysts, DBA`s and a PM, with backup support via globally-based resources, supporting Disney`s 7x24x365 business model. * Providing Middleware, OS (Sun, AIX, Linux, Intel & AS400) and DBA (Sybase, Oracle, DB2 and SQL) support to various DCP segments, including Licensing, Retail (Stores US & Europe), DisneyShopping.com and Publishing (Marvel comics), while managing SLA expectations and interactions with DCP leadership. * Identifying and developing process improvements to streamline work requests improve system availability and reduce costs at both the DCP and Disney enterprise levels. * Since March 2012, serve as replacement coordinator for the overall IBM/Disney development of the Vulnerability Management (VM) process. Oversee the monthly remediation of security vulnerabilities for nearly 6000 multi OS servers. Requires extensive knowledge of change control processes and request management. * Responsible for enterprise projects including Tivoli Endpoint Manager (BigFix) deployment, Symantec Endpoint Protection upgrade and Bare Metal Restore enablement.
Director of Technology National Notary Association, Chatsworth, CA 2009 - 2010 * Fulfilled CIO role of this globally recognized advocacy firm. * Led and managed team of six onsite analysts and part time offshore programmers that support network, application development, website, VoIP and Help Desk functions. Environment includes Windows, AS400 & Linux servers hosting COTS & proprietary apps, e-commerce (PCI) and Lectora LMS. * Created 5-year IT strategic plan to reduce costs, improve fault-tolerance and overall capabilities (P2V). Worked with the Web & Marketing teams to develop the Web 2.0 upgrade plan. * Developed a simple, low-cost plan to increase annual book sales by 30%, conservatively. * Initiated company-wide discussions for using IT to meet important objectives and goals. * Conducted BPI analysis, initiated procedural standardization, documentation efforts and server / network monitoring and alerting based on event management criteria, DR recovery, etc. * Finalized planning and oversaw cutover for new IBM AS400 server, 3Com VoIP system, and upgrades to the TelRex / CallRex and Epic Call Center applications. * Dramatically improved IT team morale via focused efforts with my staff, mentoring and developing personalized progression and technical training plans for each team member.
Project Manager The Walt Disney Studios, Burbank, CA 2008 - 2009 * Reported to the Studio CIO and global enterprise IT Director of Technical Relationship Management. * Responsible for Studio`s successful North American Cisco VoIP and HP MFP device deployment. * Provided oversight for 3rd party vendors (IBM, HP, Xerox, Canon & ACS) with extensive interactions with C-level executives and Corporate / Enterprise IT leadership for financial and schedule negotiations. * Deployed to 5,500 users LAN refreshes (1 GB / PoE gear w/ e911 APC UPS), all-new 79xx series phones, Citrix coordination for virtual printers, Sierra Gold call reporting upgrades, SAP ETL user conversions for Cisco Unity setup, IP Communicator for soft phones, and technical training. * Saved $200k+ annually in redundant telecommunication costs.
Owner TG and Associates LLC, Glendora, CA 2004 - 2009 * Founded and operated this private IT consulting and integration firm serving Southern California. * Grew revenues over 100% annually during first 4 years, and 30% during 2009. * Implemented networks, servers, VoIP, firewalls, IP CCTV, DR, BCP and BPI measures. * Served as CIO for several multi-million dollar regional construction firms. * Clients included medical, law enforcement, construction and retail establishments.
Senior Project Manager / Senior Engineer NIC, Anaheim, CA 2005 - 2006 * As a regional Cisco Gold partner, managed the company`s largest & most complex network integration projects ($5M) for municipal clients (higher education, K-12 school districts, police, city, county, etc). * Worked with executive project sponsors and stakeholders to build project scope, schedule, resources and communication efforts. Projects included all-native Cisco environments (switching, firewalls, routers, wireless, VoIP systems) along with servers and desktops (>650). * As an engineer, consulted, designed and implemented high-end IP Surveillance systems for customers. * Consulting efforts included agencies such as the Los Angeles Police Department (Jails), San Diego Public Schools (PD), City of Avalon (Harbor Patrol), Alpine USA and the City of Santa Clarita (new bus yard).
Director of Technology Schaeffer Industries, Mira Loma, CA Jan - Dec 2004 * Fulfilled role of CIO for this $80M regional steel company. * Conducted extensive upgrades, replaced obsolete servers, upgraded applications, databases and desktops, finished Cisco VoIP and firewall rollouts, expanded anti-virus and Tier 1 DR / BCP measures. * Created operational guidelines, training documents and taught key staff on new systems. * Increased uptime from 60% to 98%, dramatically reducing end-user downtime and improving overall office productivity.
Manager (Acting) KPMG Peat Marwick LLP, Los Angeles, CA 1997 - 2003 * Managed Los Angeles area Help Desk, Server & Network Ops teams for up to 2,000 local and 20,000 regional users in an ITIL / Tier 2 level environment. On call 24x7x365 for escalation related issues. * Implemented dedicated LAN / WAN monitoring stations, and strengthened alert systems. * Served as internal consultant to executive practice leadership. Charged with solving numerous process problems via technology solutions, and leading key initiatives, including: * Genesis - Conceived, led the development and field testing of a forensic application. * PC CD tool - Initiated, developed and deployed application to US offices, saved $100k+ annually. * GDv2 Desktop - Led strategic design team for the global redesign, impacting 100k+ US users. * ARMS - Managed national deployment and upgrades of this records management application. * Represented IT for Y2K effort, office moves, DR, BCP & many local and national initiatives. * Nationally recognized tax software application expert, trainer and tertiary support contact. * Authored numerous documents, i.e. position and white papers, support manuals and best practices. * Repeatedly recognized for outstanding customer service and project management skills.
Manager - QA Boeing/McDonnell Douglas Aircraft, Long Beach, CA 1990 - 1997 * Responsible for Avionics QA teams on the MD-80/90 jet aircraft final assembly production line. * Conducted unit planning (headcount, budget, training, overtime, etc) for 130 staff. * Directed Engineering, Planning, QA and Manufacturing teams to resolve complex issues, affecting safety, reliability and operational factors as MD-11 Principle Investigator / Quality Engineer. * OSHA representative for 3,600 staff on the Twin Jet Production and 600 Commercial QA teams. * Tapped to deploy numerous major initiatives (TQM, SPC, Self-Directed Teams & Baldridge programs). * On-call 24x7x365 for items related to FAA Certificate of Airworthiness related issues. * Identified as Zone Captain, led teams comprised of cross-functional specialists tasked with drastically reducing MD-11 program issues affecting engineering, production or QA requirements. o Focused on two critical areas, cockpit and jet engines, efforts reduced engine non-conformances by 30% and 80% for the cockpit. Rewarded by the company president to attend a ceremonial signing event with President Bill Clinton and 250 delegates. o Zone Captain Program was chronicled in the September 1993 edition of Quality Magazine.
MILITARY Sergeant California State Reserves, Long Beach National Guard, CA 2011 - Present Non-commissioned officer in charge of Administration (S-1) for the Recruiting Task Force - South (RTFS) for the companion service to California National Guard. Invited to Officer Candidate School for 2012 (OCS). Invited to Officer Candidate School for 2012 (OCS). Training includes 1165 HUMVEE license and Security Forces deputy for USAF National Guard bases.
Lance Corporal United States Marine Corps, MCAS Pendleton, CA 1984 - 1988 Avionics technician for UH-1 Huey and AH-1 Cobra attack aircraft, honorably discharged after 4 years.
EDUCATION Nebraska State College - Peru Peru, Nebraska * Masters of Science - Organizational Management (MSOM), 3.98 GPA. * Bachelors of Applied Science (BAS) - Management, with minor in Computer Management Information Systems (CMIS), Dean`s List, 3.78 GPA. * Second bachelor`s degree in Criminal Justice pending (10 classes remaining).
Mt. San Antonio College Walnut, California * Pre-law major with various courses in civil court, law office procedures and paralegal, 3.2 GPA.
University of California (UCLA) Los Angeles, California * Program certificates for Total Quality Management & Statistical Process Control, 3.2 GPA. Completed 20 credits in LAN networking, programming, Windows / Novell servers and Data Communications.
TRAINING CERTIFICATES * 2007; VoIP Engineering & Sales, Allworx Inc. * 2006; IP Surveillance Engineering, ONSSI Inc. * 2005; VoIP Engineer, Covad Communications. * 2001; Cisco Networking Fundamentals, Global Knowledge. * 1997; Novell Intranetware 4.11, Novell Technical Training.
EXTRACIRICULAR ACTIVITIES Secretary, Supervisory Committee Hope Lutheran Church & School, Glendora, CA 2000 - 2007 Secretary, Supervisory Committee Southern California Edison FCU, Irwindale, CA 2002 - 2003 President, Board Member Cimarron Oaks VIII HOA, Diamond Bar, CA 1993 - 2002 President, Board Member Southern California SVT Cobra Owners Association 1999 - 2004
A more detailed record of my achievements, training & skills - along with excellent references - are available upon request.