Computer Information Systems Resume

Title
Computer Information Systems

Primary Skills
Microsoft Access, Microsoft Office Pro, Visual Basic for Applications, Windows Servers, Microsoft SQL Server

Location
US-CO-Colorado Springs (will consider relocating)

Posted
Mar-09-09

SUMMARY
Customer-focused IT professional with over 15 years experience in the casino industry. Expert in leading and contributing to projects designed to enhance system functionality, end-user productivity and the customer experience. Acknowledged for capacity to tackle challenging issues, analyze viable alternatives, and provide innovative solutions that reside well within financial and time frameworks. Persistence, personal integrity, and channeled energies are major strengths consistently cited by owners, managers and peers alike-universally praising team spirit, independent work habits, and the determination to conquer technical challenges. A resourceful, life-long learner, embracing knowledge as a tool for improved problem-solving effectiveness.

AREAS OF EXPERTISE
Information Systems Managment & Database Design, Creation & Implementation.
* Created Casino Based Marketing Player Trax Database in Microsoft Access that has provided marketing analysis within three casinos and is still in use today.
* Designed, Created, Implemented Marketing Coupon Generator and Bar Control Scanner Microsoft Access VBA Modules that allowed Marketing Coupon Control & Analysis.
* Assesed and Implemented IT Software and Change Management Policies to ensure full live cycle in all software developement and or purchases.
Quicky identify problems and implement IT resolutions to improve and or correct problems.
Data Management & Ad hock querying to provide lead generation and strategic marketing locations.

Business Assessment, Policy, Procedures & Standards for an international Casino Corporation.
* Created detailed project plan with well-defined tasks, milestones, client sign-offs, test cycles, and specifications, which served to communicate project progress to management.
* Identified properties IT department that was inadequately prepared to repel security attacks.
* Worked with properties IT Manager to ensure adequate preparation was made to correct security vulnerabilities.
IT Sarbanes-Oxley 404


ADDITIONAL SKILLS
* Management of Information Systems: Microsoft, IBM, HP, and Other Platforms.
* Casino Systems Administration: Aristocrat Oasis & CDS, Bally's SDS & CMP, IGT Smart
* Microsoft Office: Access & VBA, Word, Excel, Projects, Powerpoint, Expressions, Outlook
* Server Steward & Administration: Microsoft Servers NT/2000/2003, Microsoft SQL Server 7, 2000, 2003, Novel, Oracle, DB2, RISK
Served Software Systems: Micros, Dynamics, ADP, Veritas, Exchange, and others
IT Applications: Firewalls, Routers, Hubs, Switches, Intrusion Devices, SDLC Trackers, and others.

EXPERIENCE
Director & Co-General Manager - 2006 to 2008
Wild Horse Casino, Cripple Creek, CO
Provided Executive Casino Leadership and Daily Direction of the Marketing and Information Systems.
* Project Lead for $128K Slot Machine Upgrade
Project Developer for Internal Casino Microsoft Access Databases including Player Trax, Cage Operations, Restaurant Customer Serivice, and External Digital Dinning.
* Provided Marketing Analysis, Custom Databases, and Project Campaign Tracking using Access Projects.
* Re-Created the Casino's Written Accounting Plan and corrected previously unaddressed mitigating deficiencies identified by the Colorado Division of Gaming.
Colorado Division of Gaming Key License K25054

Director of Marketing - 2005 to 2006
Century Casinos, Inc., Colorado Springs, CO
Oversaw Central City Casino Implementation. Responsible for all Marketing Efforts to include Advertising, Promotions, Public Relations, Staff Aquisition, Staff Training. Oversaw Cripple Creek Casino Marketing Programs.
* Implemented New Casino Marketing Department consisting of Promotions Manager, Executive Hosts, and Casino Hosts.
* Implemented Casino Marketing Systems and created individual stand alone Microsoft Access Databases to standardize both Central City and Cripple Creek Properties.

Director Information Systems - 2004 to 2005
Century Casinos, Inc., Colorado Springs, CO
Corporate Headquarters IT Director responsible for Sarbanes-Oxley 404, Systems & User Support, Systems Integration/Maintenance, and Systems Backup & Recovery.
* Impelemented and managed Citrix servers to support international and other remote users.
* Implemented Corporations first IT Sarbanes & Oakley 404 Compliance System.
* Maintained less than .25% downtime of Information Systems and IT Equipment.
* Responsible for Cripple Creek and Central City Casino IT Operations.
* Managed $2M Information & Sureveillance Systems Project for new Central City Casino.

Director of IT and Marketing - 2000 to 2004
Womacks Casino & Hotel, Cripple Creek, CO
Responsible for both IT & Marketing by integrating the two departments to support each other. Directed & Managed all Advertising, Research, Development, Creative, Promotions, Creative, Production and managed all IT Projects.
* Project Manager for $1.2M IT System Upgrades that suported Bally's SDS & Casino Market Place Installation.
* Lead the Bally's Data Team to handle Data Conversion for Casino Market Place. This saved the Casino $75K in Conversion and Management Costs.
* Designed and Installed parent companies offices in Colorado Springs with only 72 hours notice of the location.
* Implemented Marketing Player Trax Database and converted Database from Access 97 to Access 2000 to Access 2002 then to Access 2003.

Program Analyst - 1999 to 2000
Protocol Marketing, Colorado Springs, CO
Provided Design, Peer Review, Testing and Integration of Microsoft Access Based VBA Code in support of Client Databases. Provided Billable IT Projects for Internal Staff to Assist External Clients.
* Upgraded data tables from Microsoft Access 97 formats to SQL Server 6.0.
* Reconstructed Inventory database to work with Microsoft SQL tables.
* Provided 50% more billable hours by working extra and providing acumen designs, peer reviews and testing.

Technical Support Specialist - 1998 to 1999
Gateway Computers, Colorado Springs, CO
Laptop & Desktop Support Specialist started in Sioux City IA and Moved to Colorado Springs Colorado. Responsible for communicating effectively with clients in need of computer support.
* Completed two weeks training as a Laptop Support Specialist in Sioux City IA and two weeks training in Colorado Springs as a Desktop (A+ Equivalent) Support Technician.
* Effectively Communicated with clients to provide superior desktop support with a low hardware replacment cost.
* Team player who other technicians consistently consulted with for expertise in Computer Video and Laptop related issues.


Executive Director - 1997 to 1998
Belle of Sioux City Riverboat Casino, Sioux City, IA
Lead Slot Department, Marketing Department, Information Technologies Department, Sales Department, Customer Service Department, and Implemented Casino Host Department.
* Increase Gross Gaming Revenue by over 15% in one year.
* Implemented Casino's First Direct Marketing Campaigns
* Implemented Casino's First Slot Tournaments
* Implemeneted Casino Access Marketing Database to support new Direct Marketing & Direct Mail Campaigns.
* Restructured, Hired and Trained Casino's Information Technologies Department.
* Implemented Year 2000 IT Upgrades

Director of IT & Marketing - 1993 to 1997
Womacks Casino, Cripple Creek, CO
Responsible for All Marketing & IT Projects. Oversaw marketing team of 8 individuals and a IT Team of 3 individuals.
* Implemented Cripple Creeks First 6 Casino Network to Support Joint Marketing Campaign.
* Developed New Multi Casino Marketing Database (Player Trax) to link five casinos to Womacks Casino and Provide Electronic Entries & Drawings using Microsoft Access and Ethernet.
* Implemented new Marketing Data Selection Strategies to provide better Marketing Offers that Exceeded previous redemption rates while costing 30% less.
* Identified Casino Marketing and Coupon theft. Provided Casino IT Support to Colorado Division of Gaming Criminal Investigation Department to apprehend suspects.

Army Training NCO - 1984 to 1991
United States Military

EDUCATION
1993
Colorado Technical College, Colorado Springs, CO
Candidate for Management of Information Systems

Certifications
See above


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