Information Systems Administrator or Information Systems Coordinator or IS or IT Resume

Title
Information Systems Administrator or Information Systems Coordinator or IS or IT

Primary Skills
Customer/User Support Specialist, Hardware Support Specialist

Location
US-IL-West Frankfort (will consider relocating)

Posted
Jan-13-09

Information Technology Professional

SUMMARY
I am a highly motivated IT Professional seeking a position in the Saint Louis, MO area to utilize, as well as expand upon, my information technology skills. My broad experience in the IT field consists of hardware and software support, networking experience, training in programming, and excellent customer service; allowing me to be a flexible team member or a productive individual in a corporate or client/customer environment.

EDUCATION
Associate, Computer Networking - 2003
ITT Technical Institute, Saint Louis, MO
GPA: 3.75

SKILLS SUMMARY
* Operating Systems: Windows NT/2000/XP Pro/Vista, Windows 2000 Server, Windows Server 2003/2008, Novell, AS400, Progress Business Platform
* Directory Services: AD (Active Directory), Novell eDirectory NDS (NetWare Directory Services), MIIS (Microsoft Identity Integration Server) 2003/2007
* E-mail: Lotus Notes 6.5 and 7.0, Novell Groupwise, Microsoft Outlook 2007
* Software: Software installation, Remedy ticketing software, Anti-virus software, MOM (Microsoft Operations Manager), SQL, SharePoint, ADAM, remote control software (Tivoli, Remote Desktop Connection, Ultra VNC, etc.), Citrix, Maximo, Extensive software troubleshooting experience
* Hardware: Server/PC builds/installation, Printers (label/network/local), Mobility Devices (Blackberry, iPhone, Palm, etc), Essential Network Devices (routers, switches, hubs, etc), Voice/Data experience

EXPERIENCE
Technical Support Specialist - 2008 to 2008
Oxford Computer Group, Cartersville, GA
I played an essential role in the creation of the Technical Support Center for Oxford located in Cartersville, GA, where I was responsible for the documentation of all support center processes. I assisted in establishing Oxford's MPSC (Microsoft Partner Solutions Center) site in Redmond, WA; user account creation for Oxford's remote users, Hyper-V virtual machines and networks, as well as documentation for processes.

2cnd Shift Systems Technician - 2006 to 2008
Nascote Industries, Nashville, IL
As a 2cnd Shift Systems Technician, I was a member of the Information Systems team working alone and unsupervised. I was responsible for completing projects/tasks assigned to me as well as providing hardware/software support for the manufacturing plant as well as an off-site warehouse. Both consisted of 200+ users and workstations. I had to make sure the workstations and printers located at the presses (approx 25) were in good working order through maintenance and as needed support. I also monitored the company wide Internet activity to ensure SOX (Sarbanes-Oxley) compliance.

As a member of the Information Systems team, I was directly involved in the completion of the Windows NT file and print migration from Novell NDS (Novell Directory Services), I was given specific hardware and software projects to complete during the biannual "down" network maintenance projects. I administered password management/troubleshooting as well as remote access troubleshooting and support.

Help Desk Analyst - 2005 to 2006
Unisys, Indianapolis, IN
As a Help Desk Analyst, I answered user calls in the Eli Lilly Headquarters Helpdesk troubleshooting hardware and software issues forwarding tickets to the appropriate departments if issues were in need of further analysis. The Eli Lilly network incorporated over 100 business applications and programs for more than 30,000 users. I administered password management/troubleshooting as well as remote access troubleshooting and support.

Intern/Analyst - 2003 to 2005
BJC HealthCare, Saint Louis, MO
As an Intern, I worked closely with Senior Analysts performing Windows NT file and print migration from Novell NDS. I also performed server builds, provided user network account support (AD, eDirectory), as well as other various assigned tasks and projects. I was assigned to the MIIS deployment project involving directory data clean-up processes, maintenance of MIIS 2003 including SQL database "grooming", log verifications, etc. I assisted with network monitoring using MOM and OpenView. I was also involved in the Network Services team monthly "down" maintenance projects.

As an Analyst, I answered user calls in the Customer Support Center troubleshooting hardware and software issues forwarding tickets to the appropriate departments if issues needed further investigation. The BJC network incorporated over 200 business and medical applications and programs for 40,000+ users. I administered password management/troubleshooting as well as remote access troubleshooting and support.

Certifications
See above


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