Technical Sales Engineer Resume

Title
Technical Sales Engineer

Primary Skills
Sales Support, Data and Voice Infrastructure Design, Network Managment and Technical Support

Location
Canada-ON-Toronto (will consider relocating)

Posted
Feb-25-09

Objective:

To teach what I know and learn what I don't. I am looking for a IT Network Analyst / Administration (Data or Voice) type role where I can utilize my current skills and allow for future growth.

Soft Skills Professional Skills

• Management Skills : Conflict Resolution, Decision
Making, Planning and Project Management • Primary Technical Resource on variety of technologies,
Wireless, Voice, VoIP, Data and IT infrastructure projects.
• Possess Excellent Communications, Organizational
and Time Management skills. • Possess an excellent and a high level understanding of
Networking Technologies, Protocols, and Services
• Ability to learn new technologies fast. Flexible and
Adaptable to new standards. • Planned, designed, deployed and maintained LAN, WAN,
Wireless Networks, VoIP and Voice infrastructure.
• Result Oriented, pay special attention to details
and accuracy, thorough in paperwork, committed
to excellence and improvements • Responsible for network management, performance
tuning, security monitoring, server backup, and
administration.
• Ability to mentor and learn from other team
Members. Strong Interpersonal Skills. • Developed and deployed security policies and
performed system audits.
• Excellent troubleshooting techniques. Know where
to get the answers if not known. Logging tickets
and details and escalating in timely fashion. • Provide technical support for Voice, Wi-Fi and Data
Networks and their applications, systems integration
and database server application.
• Proficiency in MS Word, Excel, Visio, Project,
PowerPoint. • Knowledge of Enterprise Telephony Systems and
concepts.

Technical Skills Summary:

Wireless Networking Design and Implementation of Wi-Fi Networks. 802.11 standards. Wireless Network Security, Administration and Management. Identifying Wi-Fi Deployment Risks, such as RF interference. Performing Site Surveys for successful deployment.
Software Development Understanding of Software Development Life Cycle (SDLC) including: Conceptualization, Requirement and Cost/Benefit Analysis, Specification of Software Requirement, Software Design, Testing, User & Technical Training, Deployment and Maintenance. Also provided after Sales Technical Support and training to the end users.
Telecommunications Hosted and Premise based VoIP Solutions, SIP Protocol, QoS (Quality of Service), CoS (Class of Service), Designing Wide Area Voice Networks using MPLS, QoS. Unified Communications.
Voice Familiarity with Nortel Systems --Traditional and VoIP. Automated Call Distribution(ACD), Interactive Voice Response (IVR), Call Centre Solutions, Computer Telephony Integration (CTI), Traditional Voice Lines, PRIs, BRIs, 1FLs, Toll Free Number designing.
Mail Microsoft Exchange Server 2003, Microsoft Outlook, Outlook Express and Outlook Web Access
Networking LAN, MAN, WAN and Wireless Setups. Configuration and Management of Routers, switches
Operating Systems Microsoft Windows (NT, 2000, 2003 and XP), Some Unix and Linux.
Hardware Computer Assembly, Routers, Switches, Bridges, Servers, and Intel Dialogic.
Virtual & Other Technologies RAID 0, 1, 5; DHCP, DNS Management, SMTP, TCP/IP, RIS, Wireless, Backups, Dialogic
Telephony, ISA Server'03 and Anti Virus Protection, Backups. VMWare Technology.
Applications Active Directory, MS Office, MS SQL, MS Exchange, MS Outlook, AyaNova, INFOTrac, Word, Project, Visio, Excel, PowerPoint, Various Incident Tracking and Management Tools.
Remote Admin VPN (PPTP, IPSEC) Setups, LANDesk, PcAnywhere, Rad-min, PC-Duo
Internet HTTP, HTTPs, HTML, ASP, WWW, IIS Server, ISA Server,
Database/Reporting Working Knowledge of MS SQL and Crystal Reports
Orion Communications Inc -- Technical Sales Engineer May '08 -- January'09
Developing, Designing, provisioning and implementation of Data, Wireless and Voice Solutions to meet Orion customer needs. http://www.orioncommunications.com

Essential Functions and Responsibilities:

• Played an active on-going role in designing and presenting Data, Wireless, Voice and VoIP solutions to potential customers. Including ACD, IVR and Call Centers.
• Performed Site Surveys for LAN, WAN and Wi-Fi LAN deployment. Also did Network LAN Assessment for VoIP Telephony implementation.
• Consultative sales and the ability to understand customer's business needs and processes to design winning technology solutions as well as initiate and develop cross-sell opportunities.
• Collected required customer information, design and price proposed solutions, developed application notes, drawings, and related technical materials for presentation to customers
• Added value throughout the sales process in the areas of In depth product demonstrations
• Partner with the sales team and deliver technical presentations and RFP/Q/I's. Participated in proposal creation and presentation.
• Performed complex tasks and system design with minimal assistance and Managed and prioritized sales opportunities.
• Clearly articulated the benefits of Orion's applications to all levels including line of business managers and executives.
• Provided input to other cross-functional departments pertaining to prospect requests and product enhancements as needed.
• Maintained account and opportunity updates within our internal sales force automation system
• Regular scheduled participation in the afterhours on call rotation.
• Assumed technical ownership of customer opportunities.
• Provided technical support and advice and deliver seminars to customer and sales personnel on solutions, products, services and telecom industry including North American standards
• Project managed implementations, ensure delivery of services during installation to meet customer expectations.
• Site customer visits when required.

Smart IP Inc -- Network Administrator June'07 -- May 2008
Canada's leading National independent full service Voice and Data Communications Specialist using Nortel and ShoreTel Products. http://www.smartip.ca

• Maintenance of existing Windows 2000/2003 infrastructure -- Active Directory, DHCP, DNS, VPN, RAS
• Monitoring and Administering Exchange Server 2003 -- Outlook Web Access, ESM, OMA.
• Ongoing support for Blackberry Enterprise Server for Microsoft Exchange and Blackberry Devices.
• Administration of Local Phone System. IVR, ACD, Call Pilot, Unified Messaging and after hours call centre.
• Preparing servers and VoIP PBXs from ShorTel, 3 Com and Cisco. Designing IVR and call Centre applications.
• Maintaining, monitoring and administering Aya Nova -- Service Management, dispatch scheduling and work order status application. Website Management. Created a SharePoint Portal for Intranet users.
• Acted as a Technical Engineering support for Account Executives and facilitated presentations and authored Technical and End User manuals.
• IPSEC and PPTP VPNs setup, configuration and support.
• Norton Antivirus Support. Terminal Services, Remote Desktop and VNC. Website maintenance, editing and updates. Hardware, technical and desktop support, VERITAS Backup Exec, Sony's Robotic library.
• Applying available patches and updates to respective software.
• Day to day routine network administration work.
DGA Technologies Inc, Oakville ON -- Network Administrator May 2000 -- October 2006
Provider of internet-based solutions and Windows applications utilized in the Health care and Educational Industry for streamlining the delivery of contents to either the Hospital Bed-side or classrooms through RF Technology.
• Installation, configuration, administration and Maintenance of computer systems, Servers, Switches, CISCO Routers modems, UPSs, Backup Systems. RF Systems
• Full Technical Support on Exchange and Email issues.
• Design and implement user privileges through Active Directory. Novell 4.12 NDS and Windows 2003
• Troubleshooting and work out a solution of Network Security, Network issues, Computer Systems Laptops, Servers, Clients and Applications. Custom or Off the Shelf.
• Administration of Local Meridian Phone system with Day to day issues.
• Manage Servers, PC Systems, laptops, Networks and related hardware and software issues in Windows NT/2000/2003 and XP environment.
• Provide Technical Support in the Capacity of troubleshooting Hardware, software and network problems.
• Actively involved with Web Application Developers team to assist them in developing new ideas, creating plans, policies and strategies, testing of the product at every stage, troubleshooting, giving recommendations and final implementation.
• Performing SQL Queries for troubleshooting purposes. Use of Crystal reports through Web applications.
• Responsible to build Servers, Media servers, testing Products and Assisted with a variety of software development projects and see them thru the development process.
• Building Telephony Servers using Intel's Dialogic Telephony Cards.
• Responsible for Client's and in-house sales team training. Attended Shows and exhibitions.
• Maintained mechanism that are in compliance with HIPAA (Health Insurance Portability & Accounting Act)
• Collected & analyzed customer data on improving and developing new technical services.
• Providing feedback to product management on issues related to customer satisfaction.
• Working with clients to ensure a positive experience with the DGA solution

Other Employment:
• Cemtech Limited -- Etobicoke ON. Systems Engineer September 1997 to May 2000
• Canada Customs and Revenue Agency St. Catharine, ON Co-Op May '96 -- Apr '97
• Radio Shack - Lime Ridge Mall Hamilton, Ontario September 1994 - March 1997
Education
• Sept.' 95 -Aug.' 97: Information Systems -- Software & Hardware -- Mohawk College Hamilton
• Working towards my CompTia, Cisco and Microsoft Certifications.
Achievements and Awards
• Received a letter of recommendation from Director of Education York Region Board of Education.
• Passed Mohawk College's Diploma program with Honors and made to Dean's Honors list.
• Achieved gold star performance awards for over performing personal sales quota every week.
• Commended for breaking the target for selling service agreements numerous times.
• Qualified for the $200,000 plaque two years in a row.

References available upon request.

“What you know today is no longer the most important measure of your qualifications. The true test is the ability to engage with what you do not know and to work out a solution” ?.Aga Khan IV, 10/30/2004

Certifications
See above


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